The Top 10 CRM News Stories of 2021
2021 was certainly a tumultuous year, highlighted by divisive vaccine and mask mandates, the Great Resignation, hyperbolic political rhetoric and deep divisions on so many issues, cancel culture, inflation, supply chain disruption, rising crime, skyrocketing prices for just about everything, and a number of other crises at home and abroad.
And, as it did in 2020, the COVID-19 pandemic was front and center for most of 2021. Vaccine rollouts, reopenings, and the start of an economic rebound gave cause for hope, only to have the virus re-emerge time and time again with new variants. Thankfully, there were other stories that captured attention throughout the year. Below are the top 10 CRM headlines, based on reader interest determined by a number of internal factors.