SmartAction: Conversational AI for the Contact Center

SmartAction: Conversational AI for the Contact Center
  • 390 N. Sepulveda Blvd., Suite 2150
  • El Segundo California 90245
  • United States
  • Year Founded: 2002
  • Ownership: Private
  • Number of Employees: 50 - 99
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SmartAction was founded as an artificial intelligence research company and has since evolved into the leading provider of AI-powered customer self-service solutions.

Product Description

Our cloud-based platform is built for enterprises to satisfy growing expectations for self-service. We focus on building an environment where intelligent virtual agents are handling complex customer requests in every medium – voice, SMS text, chat, social media, and mobile. This leaves call center agents with time to focus on more meaningful, human-only conversations. It is our goal to fundamentally improve the way customers communicate with the brands they love.

Whitepapers, Archived Webcasts and Sponsored Content

  • Research & Insights
    Education on industry topics & best practices. Where is my delivery? How do I return my product? Do you have this product in stock? Where is the closest store? Are you able to take my account payment now?
  • Testimonials
    Success stories straight form our customers. Can you afford to miss a delivery? How can your customers easily reschedule a delivery? How do you know when your driver delivered it? How do you know if the customer is satisfied with the delivery service?
  • SmartAction Solutions
    Our technology can automate conversations you never thought possible, turning complex processes into effortless self-service experiences. May I pay my bill? May I get a payment arrangement?
  • Call Center Automation Powered by AI
    The leading platform for integrated voice and digital self-service.
  • Blog
    Explore industry insights and hot topics.