Insurance CRM

Insurance sales success rests on being both organized and accessible. Customer Relationship Management (CRM) solutions help them stay connected to existing and potential clients. Learn more from CRM magazine.

Features

4 Ways to Master Omnichannel Selling

Salespeople must track the customer journey across multiple channels and be more collaborative than ever.

How to Build a Better Brand

Marketers must keep messages short, energetic, and simple.

Mobility Drives Multichannel Video Strategies

The personal nature of the platform requires new customer engagement tactics.

Building an Impenetrable Cloud

Companies concerned about data security have more hybrid (public and private) cloud computing options.

ViewPoints

8 Elements to Delivering Delightful Customer Experiences

Multichannel customer journeys can make or break your business.

The Role of Gamification in the Contact Center and Back Office

Gain more value from employees and customers with gamification processes.

From Woeful to Wow in Online Customer Engagement

A journey-based approach for better sales and service.

Digital and Interactive Marketing Bring Life Insurers Into the 21st Century

Adapting to a new marketing structure

Columns

What Drives a Profitable Customer Experience?

Companies that value customers need to let them know.

Insuring Fliers Against Travel Snafus

Air travel gets a new wrinkle—annoyance insurance.

Customer Experience Management Is on the Road to Maturity

Companies that lag behind must move from 'fluff' to 'tough.'

Pull the Plug on Customer Care

Communication is good, overkill is not.

Buyer's Guide Partners
  • bpm’online
  • Convergys
  • eGain Corporation
  • Genesys
  • Melissa
  • NICE
  • NICE inContact
  • Point N Time Software
  • Soffront Corporation
  • Squelch
  • TeamSupport LLC
  • Verint® Systems
  • X2CRM