Our beloved Pint of View columnist toasts the end of an era.
Triple Play or Infield Fly?
Package deals don't always make sense.
The Comeback Trail
So you've got egg on your face. Now what?
The art of selling things that are bad for you
Waiter, There’s a Frog in My Soup
Customers will put up with a lot, but usually only so much.
You Can’t (Mis)Handle the Truth!
Thoughts on the role of truth in a post-facts world.
The Solution Is the Problem Is the Solution
Tools can cause troubles of their own.
Is industry analysis real, or is it doublespeak?
The Internot of Things
Linking machine to machine, separating hype from hope
The ROI of Teamwork
Specialists are important, even when roles overlap
YouTube’s Moment of Silence(ing)
Can a stifled social community survive?
For the Record, Integrated CRM Is Getting Closer
Writing is in everything we do, but we still need to unify systems of record and engagement
Customers Versus KPIs
Remember what's more important to a business
Keeping ’Em on the Team
Customer loyalty in sports is harder than it seems
What does the business model mean for customer experience?
Three Little Words
Our lives would be so much easier if we said them more often
We use strange language to describe our applications
Marketing Is Magic!
How else do you make something out of nothing?
People, ________, and Technology
We should re-examine CRM's tripartite nature
Thank You for Your Whatever
Warm feelings help drive satisfying interactions