Government CRM

Government Customer Relationship Management (CRM) needs are different than those of businesses. They must serve the general public at large and not just profitable customers. CRM solutions for government use often need to integrate with existing government systems.

Explore our latest CRM news, analysis, and advice for governmental institutions.

Features

The Best Enterprise CRM Software and Solutions: The CRM Market Leader Awards 2018

The Best CRM for Midsize Companies: The CRM Market Leader Awards 2018

The Best CRM for Small Business: The CRM Market Leader Awards 2018

The Best Sales Force Automation Software and Solutions: The CRM Market Leader Awards 2018

ViewPoints

CRM: More Relevant Than Ever

We're facing a period of significant change — and measuring the impact of change is what CRM does best.

Leading From Afar

Don't let distance infringe upon effective leadership.

Retail Banking’s New Approach, Part 2

If banks want to improve their approach to CRM, they'll first have to improve their definition of the customer.

Who's on Your Team?

Strong and weak ties reveal who your real partners are.

Columns

Voice Self-Service to the Rescue

When live agents can't be had, interactive voice response systems may suffice.

Re:Tooling -- Mobile Service Applications: Beyond the Contact Center Walls

Lucrative return on investment is driving companies — and vendors — to look more closely at mobile service applications.

A Revolution in Customer Centricity

It all started with sales tax.

New Routes to New Customers

A customer-centric approach for emerging markets.

Buyer's Guide Partners