Government agencies should also view customer service as a value-generator, just as private-sector organizations do, but for different reasons. (Featured on SmartCustomerService.com.)
01 Feb 2022
We're facing a period of significant change — and measuring the impact of change is what CRM does best.
Alan Adler //
25 Oct 2010
Don't let distance infringe upon effective leadership.
Shane A. Sims //
16 Feb 2010
If banks want to improve their approach to CRM, they'll first have to improve their definition of the customer.
Nicholas Poulos, Valerie O'Connor //
15 Jul 2009