With AI, restaurant and convenience store marketers are turning mountains of loyalty program data into targeted campaigns that engage guests based on their unique behavior. Menu clustering identifies guest behavior from menu engagement and delivers more targeted and ultimately more successful campaigns and promotions.
By using a blended approach of human translators and AI, organizations can cultivate strong customer trust as the world continues to open back up.
Now is the time to anticipate and strategize for the post-pandemic changes in outlook and behaviors.
With the pandemic causing a huge surge in call volume, contact centers are under stress like never before. Virtual agents can not only ease the burden but lead to greatly enhanced service quality.