Travel/Hospitality CRM

The travel and hospitality business is driven by successful customer interactions. Companies that rely on their client's satisfaction need best feedback tools available. Customer Relationship Management (CRM) solutions for the hotel and travel industry provide those tools. Explore our latest CRM news, analysis, and advice for the travel and tourism industry.

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The 2015 CRM Rising Stars: WalkMe Unleashes Guided Self-Service for the Web

The 'online GPS' can eliminate site confusion and facilitate interactions.

Leonard Klie // 01 Mar 2015

The Path to Personalized Customer Journeys

It takes much more than just knowing your customer's name.

Maria Minsker // 01 Feb 2015

When VoC and VoE Combine

Bring together the voice of the customer and the voice of the employee to gain a more complete view of customer experiences.

Leonard Klie // 01 Sep 2014

Marketing in the Wake of a Disaster

Lessons learned from Superstorm Sandy.

Maria Minsker // 01 Jan 2014
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To Get the Most Out of Your Loyalty Program, Target Low-Frequency Customers

Your frequent guests will always join. But to really see your loyalty program pay dividends, make it irresistible to the guests who visit the least.

Lee Barnes // 05 Jan 2018

Play by the Rules with Customer Experience Management

Timing and relevancy are key to sales conversions.

Theo Hildyard // 31 Oct 2014

Making the Most of Social Media Data

Tap into this one-stop business intelligence source for your smartest budget ever.

Kristin Muhlner // 22 Nov 2013

Use Social CRM to Boost Inbound Marketing

Use your social CRM program to its full potential or get left behind.

Andy Steggles // 18 Oct 2013
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SMBs See Strength in Intimacy

Context relevancy transforms interactions into experience.

Brent Leary // 01 Apr 2015

What Drives a Profitable Customer Experience?

Companies that value customers need to let them know.

Megan Burns // 01 Dec 2014

The Age of Entitled Consumers

What hath consumerism wrought?

Marshall Lager // 01 Dec 2014

Insuring Fliers Against Travel Snafus

Air travel gets a new wrinkle—annoyance insurance.

Marshall Lager // 01 Oct 2014
Case Studies
Reports & Research
Best Practices Series
Buyer's Guide Partners
  • bpm’online
  • Convergys
  • eGain Corporation
  • Genesys
  • Melissa
  • NICE
  • NICE inContact
  • Point N Time Software
  • Radial
  • Soffront Corporation
  • Squelch
  • TeamSupport LLC
  • TeleNotes CRM Inc.
  • Verint® Systems
  • X2CRM