Enterprises should not be expected to play the role of middlemen as they hire more and more vendors to address increasing customer experience demands.
Now is the time to onboard new privacy tools for your business and enact a security and compliance plan for when these laws are set in stone.
Nearly every organization has been impacted by the 2020 digital transformation rush. Those that have not made moves to adapt stand to lose market share to competitors, suffer customer retention and loyalty fallout, and even face potential bankruptcy.
All of us—technology providers, businesses, and consumers—must collectively work together to find new solutions if we are to reach the other side of this crisis.