Freshworks: Smart, Scalable Ticketing Solution
-
1250 Bayhill Drive
-
Suite 315
-
San Bruno CA 94066
-
USA
-
Year Founded: 2010
-
Ownership: Private
-
Number of Employees: 500 - 999
Edit this listing
Profile
Freshdesk Inc. is the leading provider of cloud-based customer engagement software.Freshdesk’s suite of products include the flagship product, Freshdesk, which allows organizations to support customers through email, phone, websites, forums, and social media; Freshservice, a cloud-based service desk and IT service management solution; Hotline.io, an in-app support and engagement platform for mobile-first businesses; and Freshsales, a CRM solution and sales system for high-velocity sales teams. With powerful features, an intuitive interface and a freemium pricing model, Freshdesk’s products are widely used by teams and companies of all sizes, from SMB to enterprise. Based in San Bruno, California, with offices in Germany, the United Kingdom, Australia and India, Freshdesk is backed by Accel, Tiger Global Management, CapitalG and Sequoia Capital India. The company has over 100,000 customers around the world including 3M, Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba and Cisco. For more information, visit http://freshdesk.com..
Product Description
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 11.0px 'Lucida Grande'; color: #333233} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; line-height: 18.0px; font: 13.0px Arial; color: #181818} p.p3 {margin: 0.0px 0.0px 0.0px 0.0px; font: 11.0px 'Lucida Grande'; color: #333233; min-height: 13.0px} span.s1 {letter-spacing: 0.0px} span.s2 {font: 13.0px Arial; text-decoration: underline ; letter-spacing: 0.0px color: #0e23a3}
Freshdesk is a web 2.0 customer support and helpdesk software offered as a service.
With Freshdesk you do not have to worry about purchasing dedicated servers to host your customer support software. There is nothing to download or install. Open your browser go to http://www.freshdesk.com signup and start using your helpdesk today!
Unlike software that is too simple to be really useful or expensive bloatware, FreshDesk is software done right - Lots of features presented in a simple and intuitive way
Whitepapers, Archived Webcasts and Sponsored Content
Categories
Articles Mentioned
-
Customer Engagement Solutions Market to Grow by $16.31 Billion Through 2028
-
SupportLogic Launches Voice Connect and Expand
-
The Best Small and Midmarket CRM Suite: The 2024 CRM Industry Leader Awards
-
The Best Sales Force Automation: The 2024 CRM Industry Leader Awards
-
GoTo Adds 40 Features to GoTo Connect
-
The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2024 CRM Top 100
-
The Top Sales Trends and Technologies for 2024: Tech Advances Let Sales Teams Thrive in a Difficult Economy
-
CRM in Gaming: Vertical Markets Spotlight
-
CRM in Media/Entertainment: Vertical Markets Spotlight
-
CRM in Utilities: Vertical Markets Spotlight
-
CRM in Real Estate/Property Management: Vertical Markets Spotlight
-
Freshworks Packs Huge Gains for Monos
-
Ooma Adds Selling and Collaboration Features
-
Freshworks Launches Customer Service Suite
-
The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2023 CRM Top 100
-
Freshworks Launches Freddy Self Service, Freddy Copilot, and Freddy Insights
-
CRM in Manufacturing: Vertical Markets Spotlight
-
A Look Ahead at CRM in 2023
-
Freshworks Unveils Its Fall '22 Product Release
-
The Best CRM for Midsize and Small Businesses: The 2022 CRM Industry Leader Awards
-
Freshworks Adds FreshChat in Summer '22 Release
-
The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2022 CRM Top 100
-
The Top Sales Trends for 2022: A New Normal Emerges Post-Pandemic
-
Freshworks Launches CRM for E-Commerce
-
CRM Has a History of Aspiration, Accomplishment, and Automation
-
What’s in Store for CRM in 2022?
-
Freshworks Launches Freshstack for Startups
-
The Best CRM for Midsize and Small Businesses: The 2021 CRM Industry Leader Awards
-
The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2021 CRM Top 100
-
Top 10 Cheap Alternatives to Salesforce for SMBs in 2021
-
Customer Success Platforms Market to Reach $2.5 Billion by 2025
-
AVOXI Integrates with Zendesk, HubSpot, FreshDesk, and ServiceNow
-
Digimind Adds CRM Apps to Its Marketplace
-
Freshworks Introduces Freshworks CRM and Neo
-
The Best Sales Force Automation (SFA) Software and Solutions: The 2020 CRM Industry Leader Awards
-
SurveyMonkey Launches Tech Partner Program
-
The 2020 CRM Top 100 Companies in Customer Service, Marketing, and Sales
-
Humach Acquires InfinitAI
-
Freshworks Integrates Freshdesk with Slack
-
Saved by Zero (Contact Resolution)
-
Freshworks Acquires AnsweriQ
-
Freshworks Launches Customer-for-Life Cloud
-
Playvox Launches Agent Optimization Suite
-
How Can AI Help Small Businesses with CRM?
-
Bad Software Choices Lead to Half a Billion Hours Wasted Every Year
-
Freshworks Launches Freshsuccess
-
Sparkcentral Integrates With Freshworks
-
CRM Magazine Names its 2019 Market Leaders
-
Making Sense of the Acronym-Laden Industry
-
The Best CRM for Midsize Companies: The 2019 CRM Market Leader Awards
-
The Best Sales Force Automation (SFA) Software and Solutions: The 2019 CRM Market Leader Awards
-
The CRM Top 100 Companies in Customer Service, Marketing, and Sales
-
GardaWorld Freshens Its Service Capabilities
-
Freshworks Acquires Natero
-
Social Customer Care Requires Compassion
-
Freshworks Announces New AI Capabilities
-
Freshworks Integrates with WhatsApp Business
-
CRM Magazine Names Its 2019 Customer Service Leaders
-
Best Customer Case Management: The 2019 CRM Service Leaders Awards
-
Best Web Support: The 2019 CRM Service Leaders Awards
-
Freshworks Introduces Proximity Messaging Tools
-
Cloud Contact Centers Are More Than Hype
-
Freshworks Launches Freddy Omnibot, Hugo Integration
-
Which CRM Features Are Small Businesses Not Taking Advantage of?
-
Freshworks Launches Freshping Website Monitoring Tool
-
CRM Magazine Names the Winners of the 2018 CRM Market Awards
-
The Best CRM Software, Solutions, Innovators, and Leaders: The CRM Market Awards 2018
-
The CRM Rising Stars Awards: Six Top Innovating CRM Companies for 2018
-
Freshworks Sees a Major Rebranding: The CRM Rising Stars Awards 2018
-
Freshworks Unveils Freshworks 360
-
Best Web Support Software: The 2018 CRM Service Leaders
-
The 2018 CRM Service Rising Stars: Amazon
-
Freshworks Adds Web Forms to Freshsales
-
Freshsales Launches Sales Campaigns
-
Freshworks Launches Freshmarketer
-
Freshworks Launches Mint Edition of Freshdesk
-
Nimble Launches Nimble Contact
-
Freshworks Launches Freshchat
-
Freshworks Adds Intelligent Workflows to Freshsales CRM
-
Freshworks Acquires Marketing Software Provider Zarget
-
Freshworks Partners with Zapier
-
Freshworks Acquires Chatbot Startup Joe Hukum
-
Companies Must Heed the Voice (Literally) of the Customer
-
Frrole Launches DeepSense Consumer Analytics
-
Amazon Moves Alexa into the Contact Center
-
The 2017 CRM Service Leaders: Web Support
-
The 2017 CRM Service Leaders: Contact Center Search
-
The 2017 CRM Service Rising Stars
-
The 2017 CRM Service Rising Stars: Freshdesk Puts a Fresh Spin on Collaboration
-
Freshdesk Launches Marketplace for Customer Support Apps
-
Freshdesk Acquires Pipemonk to Streamline Integrations
-
Freshdesk’s New Funding Opens the Door to AI Service Solutions
-
Why Isn’t CRM Adoption Higher? CRM Vendor Execs Weigh In
-
Synap Releases Collaborative CRM
-
Hired Makes a Smart Hire with Freshdesk
-
Freshdesk Launches Freshsales
-
TeamSupport Brings Video and Screenshots to Chat [Video Interview]
-
Inbenta Integrates with Salesforce’s Desk.com
-
Freshdesk Launches Hotline.io for In-App Mobile Customer Support
-
The 2016 CRM Service Rising Stars
-
The 2016 CRM Service Rising Stars: Freshdesk Simplifies Customer Service for Growing Businesses
-
Freshdesk Acquires Konotor
-
Social Customer Service Is Here
-
How Amazon and Salesforce.com Are Shaping Mobile Customer Support
-
Freshdesk Acquires Social Recommendation App Frilp
-
Freshdesk Acquires Video Chat and Co-Browsing Platform 1CLICK.io
-
Freshdesk Integrates with Box to Enable Sharing Between Support Teams and Customers
-
Freshdesk Launches Social Features
-
Why Effectiveness Trumps Efficiency
-
3 Steps for Scaling Customer Service for Small Business
-
Freshdesk Adds Mobile Support features to Freshfone
-
Pipeliner CRM Announces 30 New Integrations
-
Lessons in Customer Centricity from CRM Vendors
-
Freshdesk Launches MobiHelp for Android
-
3 Reasons CEOs Should Provide Direct Customer Support
-
Freshdesk Launches iOS App
-
Gamification Comes to the Contact Center
-
Freshdesk Launches Android Customer Support App
-
Freshdesk Announces FreshInsights Reporting Suite
-
Freshdesk Brings Customizability to Customer Support with FreshThemes
-
Freshdesk Gamifies the Help Desk
-
Freshdesk Launches FreshMobile
-
Freshdesk Releases Freshdesk 2.0 on GetApp.com