• March 25, 2015

Freshdesk Integrates with Box to Enable Sharing Between Support Teams and Customers

Freshdesk, a provider of customer support software, has announced an integration with Box to facilitate collaboration between customers and support teams.

With the new integration, users who need assistance from customer support can select their files from Box through an Attach from Box option, so that they can provide more detail about their questions. Information will then automatically be shared with the correct customer support agent. Support agents can then attach useful materials, such as screenshots, customer guides or other aides, that will help resolve customers' issues, without limitations around file size.

"We're continually working to help businesses support their customers in the most effective way possible. Many businesses use Box to collaborate on crucial information within and outside of their organizations. By integrating with Box, we are enabling support teams that use Freshdesk to work with their customers on the platform they are already using for external collaboration,"said Francesco Rovetta, vice president of alliances and distribution at Freshdesk, in a statement. "With the new integration, we expect teams to see an improvement in productivity. Agents can instantly share the necessary materials with customers and focus on helping them be successful within their business."

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