• October 29, 2014

Freshdesk Adds Mobile Support features to Freshfone

Freshdesk, a provider of cloud-based customer support software, has announced a series of new features to its Freshfone solution to provide greater power and flexibility for businesses with remote and geographically diverse customer support teams.

Freshdesk launched its integrated phone support last year, enabling companies of all sizes to set up call centers so they can support customers by phone. Since then, support teams around the world have been using Freshfone to talk to their customers and track conversations directly in their helpdesks.

With this release, companies can get local support numbers in 36 countries, enabling them to better support their customers without building call centers in each region.

Freshfone is available as part of Freshdesk's mobile apps on iOS and Android, so agents can answer calls and support their customers from anywhere. Agents do not incur call forwarding charges and can start answering customer calls as long as they're connected and online. With more businesses increasingly hiring remote agents to support local customers, the Freshdesk app enables companies to get these reps on board and supporting customers instantly from their mobile phones, wherever they are.

"Businesses love using Freshfone because it helps them see context as customers call in to their helpdesk," said Abishek Sridharan, product manager at Freshdesk, in a statement. "With the new update, we're making it incredibly easy for businesses to set up phone support in 36 countries, so agents can talk to their customers no matter where they're working from—even on the go with our brand new updates for mobile."

"We are excited that Freshdesk is innovating on top of Twilio to help businesses reach out to customers no matter where they are. Freshdesk is enabling businesses to save time, improve agent productivity, and deliver great support," said Robert Van Brewster, senior vice president of Twilio Channels, in a statement.


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