Freshdesk, a provider of cloud-based customer support software, has released MobiHelp, a software development kit (SDK) that enables Android developers to add in-app feedback and support into their applications. Mobile app publishers can now integrate MobiHelp into their apps to talk to users directly, boost ratings, and drive in-app purchases.
With MobiHelp, developers can add a support button inside their apps with just a few lines of code and have all the context they need (device information, breadcrumb trail, debug logs, and more) to solve user issues in app. Developers can also use MobiHelp to instantly chat with users, resolve their issues immediately, and avoid negative Play Store ratings.
Users running Android applications powered by MobiHelp can also quickly browse through solutions to get their problems solved without ever having to leave the app or dial a number for support. Active users can be encouraged to submit ratings and reviews back to the Play Store, and can be kept engaged to boost in-app purchases.
"Providing in-app customer support options could make or break an app's popularity in today's crowded marketplace," said Girish Mathrubootham, CEO of Freshdesk, in a statement. "MobiHelp makes it incredibly easy for developers to bring their support portal right into the app, helping keep users happy and engaged."
MobiHelp is completely free for anyone who signs up for Freshdesk and offers tracking for an unlimited number of active mobile users. It can be integrated in minutes into any Android app.
Freshdesk also recently released native Android and iOS apps to allow support agents to manage customer support tickets as they're coming in, from anywhere.