Magazine Features,
Posted 11 Mar 2010
How the recession brought marketing and customer service closer together.
Viewpoints,
Posted 03 Mar 2010
Companies, customers, and visionaries honored for successes in the service industry over the previous 12 months.
Daily News,
Posted 01 Mar 2010
The social business software vendor updates its platform and introduces a freemium model.
Daily News,
Posted 26 Feb 2010
With its latest updates, the email marketing provider helps its small business customers take their CRM efforts to the next level.
Daily News,
Posted 26 Feb 2010
Direct navigation can have a direct impact on your results.
Viewpoints,
Posted 26 Feb 2010
A recent Gartner report takes a dim view of social media projects led by corporate-technology personnel.
Daily News,
Posted 24 Feb 2010
Customers want — and expect — personalization.
Viewpoints,
Posted 24 Feb 2010
Convert up to 50 percent of abandoners with real-time follow-up.
Viewpoints,
Posted 22 Feb 2010
Despite boasts that "the customer is king," a new report finds that consumer insight isn't getting a seat at the table.
Daily News,
Posted 18 Feb 2010
Accenture's Social CRM report reveals the trio of obstacles to overcome when developing a social strategy.
Daily News,
Posted 16 Feb 2010
Reports point to the emergence of a new social group and help marketers act upon the various segments of online participants.
Daily News,
Posted 16 Feb 2010
Don't let distance infringe upon effective leadership.
Viewpoints,
Posted 16 Feb 2010
Two research reports outline the drivers of growth for open-source business intelligence -- and what customers can expect as the market matures.
Daily News,
Posted 16 Feb 2010
Net Promoter Conference '10: Satmetrix CEO encourages companies to move beyond the "zone of tolerance" to redefine customer experiences.
Daily News,
Posted 15 Feb 2010
Make the Selling Simpler: Organizations want sales reps to have access to the right information at the most critical moments
Re:Tooling,
Posted 11 Feb 2010
Community tools from Mzinga help a communications company communicate
Secret of My Success,
Posted 11 Feb 2010
With InfoStreet, a consultancy gets enterprise-caliber efficiency on a small-business budget
REAL ROI,
Posted 11 Feb 2010
RightNow Technologies helps Organic Valley feed information-hungry consumers
REAL ROI,
Posted 11 Feb 2010
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