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Articles: SMB/Mid-market CRM
Not every business needs the most advanced tools. Here's one do and two don'ts to keep in mind before you go software shopping.
The proliferation of data is just one of the challenges of an increasingly sophisticated sales landscape—and salespeople need all the digital help they can get.
Technology executives share what their small-business customers are asking of them.
It has to be both baked into your company's culture and present in your people.
The company heralds a new focus on relationships with two product lines, and releases updates and new products.
The enhancement allows sales teams to automate rote business processes.
Thanks to Siri, Google, and Alexa, many of us are already speaking to our consumer devices. But voice-activated technology will soon have plenty of business uses as well.
What CX professionals can do to shift the culture.
CRM Version 5 includes drag-and-drop' customization, a global search bar, data move and merge options, and pull-out support drawers on each page.
X2CRM V6.9 introduces Amazon AWS and Google Cloud deployment options and mobile enhancements.
The solution is an entry-level version of the company's Como Sense customer engagement and loyalty platform.
An online pet product seller prepares to scale with SAP's front-office solution for small and midsize businesses
The latest incarnation of the solution focuses on lead management and looks to simplify the way SMBs manage the sales process.
Is CRM becoming packed with too many features? Anything that's not focusing on the job of building customer relationships might be diluting your system's effectiveness.
The sales forecasting platform arms sales organizations with tools to improve their quarterly performances.
Verint has released packaged workforce optimization solutions designed specifically for midsized contact centers. (Featured on SmartCustomerService.com.)
The pulseM integration with ServiceTitan could help home service businesses boost their reputations and SEO.
Integrating the two technologies is a powerful way to cover all aspects of the customer journey.
Partnerships with Facebook and the U.S. Small Business Administration are helping more small businesses engage customers on social media with marketing videos.
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Companies: SMB/Mid-market CRM
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