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Articles: SMB/Mid-market CRM
Vonage's cross-platform capability brings CRM information into its unified communications platform.
With Google Places API, BirdEye combines accurate business information, authentic reviews, and maps so businesses can be discovered in local search.
Swiftpage's Act! Premium Plus lets SMBs adapt their CRM systems to meet their unique needs.
New dashboards feature AI-driven recommendations that help customer-facing employees understand and perform next best actions based on sales event triggers and project management milestones.
As the industry continues to change (quickly), we need to debunk some new myths—ones that can often be traced to outdated ideas about CRM.
The integration brings together Web creation and knowledge management for small businesses.
GroCRM's 2.0 release includes hundreds of new features including iOS 11 and iPhone X support.
All parts of your business understand the importance of data, so now everyone—from IT to sales and marketing to customer service—should take responsibility for it.
Goals feature shows small businesses exactly how close they are to making the majority of their customers happy.
Keep these eye-popping stats in mind when charting your course for the coming year.
A travel deal notification service provider engages subscribers with email marketing automation and small-business CRM software
Leaving your coaching to an informal process at the discretion of managers will lead to blown deals
The new integration will help companies build and maintain conversational IVR flows for routing callers. (Featured on SmartCustomerService.com.)
With consumers now in control of the conversation, businesses must start approaching the customer as a lifelong relationship that needs to be nurtured.
Not every business needs the most advanced tools. Here's one do and two don'ts to keep in mind before you go software shopping.
The proliferation of data is just one of the challenges of an increasingly sophisticated sales landscape—and salespeople need all the digital help they can get.
Technology executives share what their small-business customers are asking of them.
It has to be both baked into your company's culture and present in your people.
The company heralds a new focus on relationships with two product lines, and releases updates and new products.
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Companies: SMB/Mid-market CRM
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