Our 22nd annual awards recognize the vendors and innovators that shone the brightest in the past year.
the Editors //
31 Aug 2023
Our top five picks in 11 categories point the way forward with the best products and capabilities hitting the market in customer service, marketing, and sales.
the Editors //
31 Aug 2023
These vendors kept the industry abuzz with products, services, and integrations that add up to innovation in sales, marketing, and customer service.
the Editors //
31 Aug 2023
the Editors //
31 Aug 2023
Salesforce and other top CRM platforms require proper integration with existing systems and continuous employee training to maximize efficiency, data analysis, personalized marketing, and sales/marketing collaboration.
Mike Szczesny //
29 Feb 2024
Paradoxically, recessions are often the times most ripe for opportunity. Industries are reflecting on what's working well, and what needs to change. And the business models that flounder often leave in their wake seismic market gaps just waiting to be closed.
Chessy West //
21 Jun 2023
Establishing a robust customer referral program that provides a seamless process for customers to easily share their experience is the key.
Clate Mask //
11 Jan 2023
In today's world of digital selling, a broken lead handoff process between sales and marketing teams means missed opportunity and lost leads, but small and midsize businesses can take control and solve this challenge.
Margaret Wise //
14 Dec 2022
If CRM is your operational heartbeat, make sure it's healthy.
Danny Estrada //
20 Feb 2024
The hype is over, and the real work of making generative AI has begun.
Leonard Klie //
01 Feb 2024
In the battle of ROI, which one wins?
Jim Dickie //
17 Nov 2023
This new training paradigm benefits employees, customers, and the bottom line.
Barton Goldenberg //
20 Nov 2023