Edit this listing
9201 Corporate Blvd
Rockville MD 20850
3CLogic is a leading cloud contact center platform modernizing enterprise communications with their employees and customers. Built on Amazon Web Services (AWS), the solution provides advanced and scalable speech-enabled offerings for leading CRMs and other primary systems of record, including ServiceNow, Microsoft Dynamics and Salesforce. With deployments on five continents and a growing base of Global 2000 clients, 3CLogic drives digital transformation by improving CX, organizational efficiency and reporting insights using dynamic IVR, CTI, AI, advanced speech analytics, and API-driven integrations.
Recently voted one of 2020’s CRM Top 100 companies in sales, marketing and customer service, visit www.3clogic.com today.
3CLogic offers enterprise-grade Cloud Call Center solutions to optimize Customer Experience by integrating voice with CRM and service management platform's digital channels.
- Computer Telephony Integration (CTI)
- Intelligent Interactive Voice Reponse (IVR)
- Auto Dialing (Predictive, Progressive, Preview)
- Local Presence Dialing
- Automatic Call Distribution (ACD)
- Call Transcription
- Skills-based Routing
- Call and Screen Recording
- Supervisor Whisper and Silent Monitoring
- Real-time Actionable Dashboards and Wallboards
- Remote Agent Enablement
- CRM Integration (i.e. ServiceNow, Microsoft Dynamics, Salesforce)
- WFM Integration (i.e. Monet, Verint)
- Automated Call Logging
- CRM Screen-pops
- Advanced Reporting and Analytics
- IVR Analytics
- Sentiment Analysis leveraging Voice AI and Speech NLP
3CLogic Deployment Methods:
- 3CLogic Pure Cloud
- 3CLogic Hybrid Cloud
- 3CLogic Cisco Connector
- 3CLogic Avaya Connector
Whitepapers, Archived Webcasts and Sponsored Content
Learn How to Monitor and Manage a Remote Customer Service Team
As enterprises look to remote-enable both their internal and external customer service teams, managing them remotely can become a major challenge. Watch as we share some of the advanced real-time reporting and analytical tools available today so that you can support your teams from afar, just as well as you would from the office.
Turn Customer Experiences into Actionable Insights with Sentiment Analysis
In today's service-based economy, good customer experiences are the key to retaining loyal and happy customers. Watch as we explore the benefits of leveraging Sentiment Analysis to generate actionable insights from your customer interactions.
6 Reasons Enterprise Organizations are Accelerating the Move to Cloud Contact Center Solutions
As the global impact of COVID-19 continues, a vast majority of enterprise organizations are accelerating their cloud adoption plans – this is especially true for customer-facing departments and call center teams still tethered to legacy and on-premise solutions.
How COVID-19 Exposed the Crucial Need for Call Centers
For decades companies have been experimenting with new technologies (chat bots, emails, artificial intelligence) to respond more effectively to customer inquiries. However, if the recent COVID-19 events have revealed anything, it is that sometimes people simply need to talk to a real-life person. This is not only true for the current crisis but extends to any complex, time-sensitive, or personal crisis at any point in time.
Schedule a Live Demo
Every business is different, which is why we cater our solutions to meet each contact center's unique needs. Let's talk about yours.
Schedule a live demo today to see why top companies rely on 3CLogic as their cloud communication platform solution.