Verint

Verint
  • 175 Broadhollow Road
  • Melville NY 11747
  • Year Founded: 1994
  • Ownership: Public
  • Number of Employees: over 1,000
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Profile

As The Customer Engagement Company, Verint® is an established global leader in cloud and automation solutions for engaging customers. Our portfolio of solutions helps organizations simplify, modernize, and automate customer engagement by leveraging the latest in artificial intelligence and advanced analytics to drive real business impact. Organizations around the world rely on us to help them elevate customer experience while reducing operating costs and risk across the enterprise, including in contact centers, back-office and branch operations, self-service, ecommerce, customer experience, marketing, IT, and compliance. Learn more at www.verint.com/engagement and NASDAQ: VRNT. 

Product Description

Verint’s portfolio is organized into categories of solutions that deliver distinct business benefits to our customers and partners:

Workforce Engagement Cloud – Move beyond workforce optimization and empower teams to engage more effectively with customers in the contact center, branch, and back office. We offer solutions for enterprise recording, quality management, automated quality management, workforce management, performance management, gamification, employee/work group productivity management, work item tracking and management, speech analytics / real-time speech analytics, text analytics, robotic process automation, desktop and process analytics, employee desktop, knowledge management, and social engagement. 

Experience Cloud – Improve customer and employee experiences and reduce costs by effectively listening, analyzing, and acting on customer intelligence to drive business outcomes. We offer solutions for capturing and analyzing customer / employee experience and feedback data (calls, emails, texts, chats, social digital sites, surveys and other sources) from across the organization to identify problems, predict outcomes and drive action to deliver great experiences everywhere, every time.

Self-Service Cloud – Create better, more cost-effective customer experiences by leveraging artificial intelligence and other technology to enable customers to help themselves in voice and digital channels. Our offerings include intelligent virtual assistants for voice and digital channels, web and mobile self-service solutions, and online communities for delivering social customer service, social employee support, and digital marketing.

Enterprise Recording for Compliance and Fraud – Address regulatory requirements and mitigate the risk of fraud by capturing different types of data in contact centers, self-service channels, financial trading, emergency response, and other operations. Our solutions include omnichannel recording, compliance recording, identity authentication / voice biometrics, and voice self-service fraud detection.

Whitepapers, Archived Webcasts and Sponsored Content

  • Customer Success Stories
    Learn how Verint solutions are helping organizations around the world uncover business trends, discover the root cause of employee and customer behavior, and power the right decisions to help ensure service excellence.
  • News
    Keep up with the latest happenings at Verint.
  • Videos
    Take a closer look at how Verint’s solutions can benefit your business.
  • Blog
    Gain insight from customer engagement optimization thought leaders at Verint.

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