Verint Acquires Telligent
Verint Systems has acquired Telligent, extending its customer engagement optimization portfolio with the addition of a community solution. As a result, organizations can provide actionable intelligence across customers' omnichannel experiences to include voice, chat, email, Web self-service, and now customer and employee communities. Financial terms of the deal were not disclosed.
Through its acquisition of Telligent, a provider of software for customer support and digital marketing communities, Verint now offers communities as part of a comprehensive platform with ties to engagement management, customer analytics, and workforce optimization.
With the combination, Verint and now Telligent customers will be uniquely positioned to use the actionable intelligence that flows through their communities to help achieve important strategic objectives, including the ability to gain a holistic view of customer service effectiveness, integrate social experiences on the Web, and support digital transformation initiatives.
"We are delighted to welcome Telligent to the Verint family and to offer our customers the added value that communities bring to our customer engagement optimization portfolio," said Elan Moriah, president of Verint Enterprise Intelligence Solutions and Verint Video and Situation Intelligence Solutions, in a statement. "This acquisition extends our offering and introduces a host of advanced capabilities that will enable us to offer an even more comprehensive solution to help our customers address digital transformation, social selling, and customer self-service head on."
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