• December 10, 2013

Verint Moves Impact 360 WFO to Mobile

Verint Systems today officially launched its Impact 360 Mobile solution, which introduces additional workforce optimization (WFO) capabilities to the company's existing mobile applications.

Verint's mobile solution set includes enterprise feedback management (EFM), employee scheduling, and performance management scorecards. In addition to these capabilities, the new Impact 360 Mobile app helps enable organizations to manage and engage the staff who are delivering the service. For instance, the app allows employees to manage their schedules and time off remotely.

Verint's new native mobile application is designed to provide frontline employees and managers with access to the benefits of Impact 360 Workforce Optimization while being mobile.

Impact 360 Mobile enables supervisors to take quick action on employee requests, schedules, and performance against goals, right from the floor of contact centers, offices, or branches, as well as off site. Staff can view key performance indicator scores and trends, schedule information, or request time off, at any time or from any location.

This latest release follows a series of mobile enhancements made to Verint Enterprise Feedback Management through advanced mobile offline surveys, which enable organizations to capture and report on customer feedback from anywhere, anytime.

"Verint's mobile solutions are arming them with the intelligence and flexibility to execute better from wherever they are, and likewise, are making it more convenient to meet the needs and expectations of today’s evolving workforce," said Nancy Treaster, senior vice president and general manager of strategic operations at Verint Enterprise Intelligence Solutions, in a statement.

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