Verint Partners with Badgeville to Power WFO Gamification Solutions
Verint Systems today announced a global partnership with Badgeville to incorporate Badgeville's gamification capabilitiesin to its Impact 360 workforce optimization(WFO) software suite.
Verint's software helps organizations use the voice of the customer to drive operational excellence for global contact centers, branch and back-office operations, marketing and customer experience, and financial compliance. Badgeville adds a variety of game mechanics and feedback loops, such as points, badges, scoreboards and leaderboards, as well as the advanced ability to track high-value behaviors and reward these in the form of missions for employee levels.
Badgeville's Behavior Platform helps enable businesses to add proven game mechanics to motivate high-value employee and customer behavior across Web sites, online communities, mobile and enterprise applications. Verint customers will now have access to Badgeville's advanced, real-time engagement capabilities that can encourage specific behaviors and achieve targeted customer experience and enhanced revenue goals.
"Our customers are looking for more ways to engage a new generation of employees through collaboration to improve performance, compliance, and overall satisfaction," said Chris Zaske, global vice president of enterprise workforce optimization at Verint Enterprise Intelligence Solutions, in a statement. "By partnering with Badgeville, our customers can capitalize on the correlation between engaged, motivated, and high-performing employees and the delivery of better customer experiences and stronger sales results."
"Studies have shown that engaged employees are more productive and provide higher value to their respective businesses," said Kevin Akeroyd, senior vice president of field operations at Badgeville, in a statement. "Verint is a clear market leader in providing the future of performance management solutions to its global customer base today."
The Role of Gamification in the Contact Center and Back Office
Gain more value from employees and customers with gamification processes.
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