• November 20, 2014

Verint Teams with Unify to Bring WFO to More Contact Centers

Verint Systems has formed a global strategic partnership with Unify, an enterprise communications software and services firm, to extend the reach and availability of Verint Workforce Optimization (WFO) solutions into enterprise contact centers, or customer engagement centers, on a global basis.

In January, Unify announced its selection of Verint as a global strategic alliance partner. Since formalizing their partnership in August, the organizations have focused on joint go-to-market strategies that leverage Unify’s presence in the enterprise and Verint’s position in the WFO market. Through the partnership, Unify resells Verint’s Workforce Optimization solutions, making the technology even more widely available worldwide. Additionally, Verint will work closely with Unify to co-develop strategic features designed to help Unify contact center customers reach their full potential.

Unify offers customers such capabilities as IP voice, Web collaboration, video conferencing, mobility, and contact center solutions that work across virtually any communications channel and device—desk phone, smartphone, tablet, desktop, or laptop. It's flagship product is the OpenScape Contact Center suite.

"As a recognized leader in customer engagement optimization and workforce optimization, we welcome the addition of Verint solutions to our portfolio and look forward to the strategic initiatives that will drive business success for our clients," said Stephen Feldman, director of product management for contact centers at Unify, in a statement.

"Verint is very pleased to have entered into this relationship. It broadens our footprint in the industry, furthers the availability of technology through a world-class partner ecosystem, and can bring customers even greater access to and benefit from both Unify and Verint solutions and services," said Oren Stern, senior vice president of product strategy for Enterprise Intelligence Solutions at Verint, in a statement.

In August, Verint released its WFO solution as a mobile app.

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