• May 18, 2016

Verint Upgrades Telligent Community

Verint Systems has enhanced its Telligent Community solution with improved capabilities for information sharing and collaboration. These latest advancements build on Verint's self-service solution set, which is part of the broader Customer Engagement Optimization portfolio.

The most recent additions to Telligent Community are designed to simplify how companies organize knowledge and content and navigate, search, collaborate, and engage on content and topics of interest. The solution also now enables users to promote forum discussions into ideas that can be voted on, SEO enhancements to better manage and publish content, and advancements to the content authoring experience, enabling users to copy/paste images to build content. Additionally, the solution includes productivity enhancements to the widget studio development environment, such as auto-complete and more advanced debugging tools.

"In this latest version of Telligent Community, we've introduced a series of productivity enhancements that our customers told us would make their jobs easier and enable them to spend more time interacting with customers in their communities," said Rob Howard, vice president and general manager of social communities at Verint Enterprise Intelligence Solutions, in a statement. "These advancements will enable our users to speed the flow of information sharing among community members, helping customers achieve their ultimate goals around information sharing, collaboration and engagement."

Telligent, which became part of Verint in 2015, comprises a community software platform that is available in SaaS, on-premises and CaaS deployment models. With Telligent Community, customer service and digital marketing organizations within a business can create compelling, online, branded communities for customers, partners and employees to collaborate and engage.

"We're pleased to continue to introduce new capabilities to our growing suite of self-service solutions," said Nancy Treaster, senior vice president and general manager of strategic operations at Verint Enterprise Intelligence Solutions, in a statement. "Customer feedback continues to be key to the advancement of our solutions and is an important part of how we engage, collaborate, and develop customers for life."

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