Education CRM

Education-centric Customer Relationship Management (CRM) systems typically serve three key segments of an institution's work: prospective students, current students, and alumni. Modern CRM processes and tools make handling the unique needs of each segment easier for school, colleges, and universities around the world.

Explore our latest CRM news, analysis, and advice for educational institutions.

Features

Colleges Can't Cling to Old CRM Technology

Higher education today needs CRM systems that can integrate and adapt

The Best Enterprise CRM Software and Solutions: The CRM Market Leader Awards 2018

The Best CRM for Midsize Companies: The CRM Market Leader Awards 2018

The Best CRM for Small Business: The CRM Market Leader Awards 2018

ViewPoints

The Quick and the Dead

The competitive advantage of getting to a lead first.

CRM, Meet Your Future

Social media and CRM converge at the Wharton School of Business.

Know Your Triggers

In a tough economy, intelligent lead generation proves its importance.

The Gopher Effect: Improve Agent Retention and First-Call Resolution

Leverage a services-oriented architecture in the contact center.

Columns

It’s Time for Marketers to Go Back to School

The higher education market could benefit from a new marketing technology that takes personalization to a new level

Voice Self-Service to the Rescue

When live agents can't be had, interactive voice response systems may suffice.

Innovate Your Way Out of a Recession

In a recession, an innovative organization can learn to focus on fewer projects—but ones that can meet and even exceed expectations.

Buyer's Guide Partners
  • bpm’online
  • Convergys
  • eGain Corporation
  • Melissa
  • NICE
  • NICE inContact
  • Point N Time Software
  • Soffront Corporation
  • Squelch
  • TeamSupport LLC
  • Verint® Systems
  • X2CRM