The digital transformation hastened by 2020 will lead companies to continue catering to the connected customer experience lifestyle.
Rocco Albano //
22 Jan 2021
Amid COVID, retailers can still generate sales—online and in-store—but they need to think strategically about how to leverage the information available to them to connect with consumers.
Dan Slavin //
18 Dec 2020
Is CRM enough about the customer? We have entered the age of hyper-personalization, and customers expect us to engage them in their preferred way.
David Roberts //
08 Dec 2020
In the world of CRM, predictive analytics can be a powerful tool, but whether you succeed or fail, the devil is in the details.
Ryohei Fujimaki //
20 Nov 2020