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Articles: Channel Management
ProTel's WebRTC-based mobile app for businesses provides omnichannel online customer services. (Featured on SmartCustomerService.com.)
Campaign Monitor Insights provides a detailed view into email marketing performance, growth, and engagement.
The Chirpify dashboard links customer loyalty data to social media and chat interactions.
The Unified Data Management Platform brings marketing and advertising technologies together in one system.
Bold360 is a new intelligent, omnichannel customer engagement platform. (Featured on SmartCustomerService.com.)
TELUS' new omnichannel customer support solution connects customers to more knowledgeable agents. (Featured on SmartCustomerService.com.)
The app aims to accelerate and simplify channel sales.
Broadleaf Commerce has added geotargeting, A/B testing, and Spring Boot integration in version 5.2 of its eCommerce framework.
LucidVueCX now offers a more comprehensive analytics solution for marketers
The move brings Interactions further into the social media analytics realm. (Featured on SmartCustomerService.com.)
Faster data processing and new analytics help users further increase channel sales.
Bright Pattern has launched applications, including screen pop and a chatbot API, on the ServiceNow platform. (Featured on SmartCustomerService.com.)
Guide delivers collective knowledge and machine learning technology for customer service. (Featured on SmartCustomerService.com.)
The partnership between Lotame and SintecMedia enables local TV to offer dynamic audiences to clients.
With Liquid Content, marketers can assemble content and publish it seamlessly to devices, apps, social channels, and websites.
Brandlive has added customization, social simulcasting, and expanded reporting to its platform for live video management.
The new release of CTIntegrations' web client solution enhances agent and customer collaboration, search functionality, and reporting.
Sprinklr has expanded from social media management into customer experience management with extensions of its Experience Cloud for marketing, advertising, research, care, and commerce.
Across the globe, channel partners hold an estimated $1.5 trillion worth of unsold products at any given time. Getting timely, decision-grade channel data—including a clearer view of end customers—can uncover new ways to boost product sales, translating into millions of dollars in additional revenue.
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