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Articles: Channel Management
LiveHive SmartPath delivers email sequencing and reports on a single platform.
Behavioral email capabilities expand Kahuna's market footprint beyond mobile marketing automation (MMA) and into adjacent markets
Sprinklr will provide its software platform for Deloitte Digital clients to deliver a unified view of the consumer and to improve customer experiences across channels.
Workstreampeople's communication and dialogue management platform gets an overhaul.
The partnership integrates LiveRamp's data onboarding and cross-device recognition into Conversion Logic's media attribution platform.
Separate but specialized support teams are replacing traditional outsourcing. (Featured on SmartCustomerService.com.)
Follow-Up Emails lets users automatically resend email to contacts who haven't opened an initial email.
In a crowded market, the vendor attempts to differentiate itself with speed and solid caller ID functionality. (Featured on SmartCustomerService.com.)
While customers are increasingly contacting customer service in multiple channels, many companies remain unsure of implementation, especially when it comes to the social media channel. (Featured on SmartCustomerService.com.)
New solution provides marketers with attribution and real-time control for callers from mobile advertising sources such as Google, Facebook, Twitter, YouTube, display, and more.
NewVoiceMedia's latest release is set to help global sales teams boost success and productivity.
With the new pricing model, the vendor aims to challenge the market standard for sign-on terms.
The partnership will complement 3CLogic's contact center solution with social media software to support multichannel customer service experiences.
Conversion Logic lets brands track the effectiveness of the marketing campaigns across advertising channels.
3CLogic has extended its current cloud offering to expand intelligent handling of multichannel communications.
New capabilities are added to Pega 7 to increase productivity and deepen engagement.
Accenture Customer Insights Solution combines Pegasystems' multichannel and product underwriting capabilities with Accenture Duck Creek core policy solution in a single technology platform.
IBM has teamed with Portico Consulting to release a new cloud service for customer experience.
Amdocs CES 9.3 includes new online commerce solution to enable service providers to offer multiplay communications services with digital and hard goods.
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