Two months after rejecting a bid by CDC Software, customer experience management vendor Chordiant strikes a deal with a leader in the BPM space.
Daily News,
Posted 18 Mar 2010
With InQuira OnDemand, the vendor debuts online versions of its Web Self-Service and Contact Center Solutions.
Daily News,
Posted 18 Mar 2010
With Jive Ideation, the social business software provider integrates idea management into its portfolio.
Daily News,
Posted 18 Mar 2010
Surveys and quality assurance are important, but how do your customers feel about their experience?
Viewpoints,
Posted 18 Mar 2010
The upstart provider of collaboration solutions releases Socialtext 4.0, the latest edition of its enterprise social software platform.
Daily News,
Posted 12 Mar 2010
Enhance CRM with online feedback analytics.
Viewpoints,
Posted 05 Mar 2010
How the recession brought marketing and customer service closer together.
Viewpoints,
Posted 03 Mar 2010
Customers want — and expect — personalization.
Viewpoints,
Posted 24 Feb 2010
Convert up to 50 percent of abandoners with real-time follow-up.
Viewpoints,
Posted 22 Feb 2010
It's not about every click, but every profitable click.
Viewpoints,
Posted 18 Feb 2010
Despite boasts that "the customer is king," a new report finds that consumer insight isn't getting a seat at the table.
Daily News,
Posted 18 Feb 2010
Accenture's Social CRM report reveals the trio of obstacles to overcome when developing a social strategy.
Daily News,
Posted 16 Feb 2010
Reports point to the emergence of a new social group and help marketers act upon the various segments of online participants.
Daily News,
Posted 16 Feb 2010
Don't let distance infringe upon effective leadership.
Viewpoints,
Posted 16 Feb 2010
With real-time alerts and notifications, the lead generation solution provider helps users be even more proactive when it comes to Web site activity.
Daily News,
Posted 16 Feb 2010
Gain organizational support through collaborative conversations.
Viewpoints,
Posted 12 Feb 2010
With an eye on the user experience, some brands are inviting imaginary friends to the party.
Insight,
Posted 11 Feb 2010
Make the Selling Simpler: Organizations want sales reps to have access to the right information at the most critical moments
Re:Tooling,
Posted 11 Feb 2010
Community tools from Mzinga help a communications company communicate
Secret of My Success,
Posted 11 Feb 2010
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