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Articles: Channel Management
Two months after rejecting a bid by CDC Software, customer experience management vendor Chordiant strikes a deal with a leader in the BPM space.
With InQuira OnDemand, the vendor debuts online versions of its Web Self-Service and Contact Center Solutions.
With Jive Ideation, the social business software provider integrates idea management into its portfolio.
Surveys and quality assurance are important, but how do your customers feel about their experience?
The upstart provider of collaboration solutions releases Socialtext 4.0, the latest edition of its enterprise social software platform.
Enhance CRM with online feedback analytics.
How the recession brought marketing and customer service closer together.
Customers want — and expect — personalization.
Convert up to 50 percent of abandoners with real-time follow-up.
It's not about every click, but every profitable click.
Despite boasts that "the customer is king," a new report finds that consumer insight isn't getting a seat at the table.
Accenture's Social CRM report reveals the trio of obstacles to overcome when developing a social strategy.
Reports point to the emergence of a new social group and help marketers act upon the various segments of online participants.
Don't let distance infringe upon effective leadership.
With real-time alerts and notifications, the lead generation solution provider helps users be even more proactive when it comes to Web site activity.
Gain organizational support through collaborative conversations.
With an eye on the user experience, some brands are inviting imaginary friends to the party.
Make the Selling Simpler: Organizations want sales reps to have access to the right information at the most critical moments
Community tools from Mzinga help a communications company communicate
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Companies: Channel Management

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