Boost sales while recovering from the recession.
Viewpoints,
Posted 08 Feb 2010
BTM is heating up 2010.
Viewpoints,
Posted 05 Feb 2010
Learn the value of integrating a mobile component into your CRM strategy.
Viewpoints,
Posted 03 Feb 2010
The vendor's latest release focuses on enhancing the customer experience by enabling companies to be connected.
Daily News,
Posted 30 Jan 2010
Open doors with social selling.
Viewpoints,
Posted 29 Jan 2010
With its Extended Customer View for financial services firms, the MDM vendor — acquired today by Informatica for $130 million — puts the emphasis on relationship-based insights.
Daily News,
Posted 28 Jan 2010
Information Industry Summit '10: Panelists share their secrets to shaking up the information industry.
Daily News,
Posted 27 Jan 2010
Don't let confusion around new devices undermine future opportunities.
Viewpoints,
Posted 27 Jan 2010
In the pursuit of consumer sentiment, has the industry skipped over speech analytics and jumped on the social media bandwagon?
Insight,
Posted 26 Jan 2010
OK Labs forgoes traditional marketing in favor of a community-based Web 2.0 approach.
Secret of My Success,
Posted 26 Jan 2010
Merging the digital and the real to create an engaging experience.
Connect,
Posted 26 Jan 2010
What history—and a survey of current behavior—can teach us about the threat to customer loyalty.
The Tipping Point,
Posted 26 Jan 2010
The insurance industry is slowly shifting from traditional to trendy.
Insight,
Posted 26 Jan 2010
Insight,
Posted 26 Jan 2010
With podcasts, a blog, and social network participation, Lion Brand Yarn weaves itself into the fabric of the customer experience.
REAL ROI,
Posted 26 Jan 2010
Video adds a new dimension to Electric Shopping's products and dramatically improves conversions
REAL ROI,
Posted 26 Jan 2010
A luxury hotel utilizes surface computing from Microsoft to deepen relationships and its brand promise.
REAL ROI,
Posted 26 Jan 2010
Knowing where consumers are can reveal a lot about who they are.
Magazine Features,
Posted 26 Jan 2010
This month's special report on innovation may have a bit of an emphasis on the inhuman machine, but we still know the single-most important part of technology is the user interface. What happens when the user becomes the interface?
Magazine Features,
Posted 26 Jan 2010
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