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Articles: Channel Management
Follow-Up Emails lets users automatically resend email to contacts who haven't opened an initial email.
In a crowded market, the vendor attempts to differentiate itself with speed and solid caller ID functionality. (Featured on SmartCustomerService.com.)
While customers are increasingly contacting customer service in multiple channels, many companies remain unsure of implementation, especially when it comes to the social media channel. (Featured on SmartCustomerService.com.)
New solution provides marketers with attribution and real-time control for callers from mobile advertising sources such as Google, Facebook, Twitter, YouTube, display, and more.
NewVoiceMedia's latest release is set to help global sales teams boost success and productivity.
With the new pricing model, the vendor aims to challenge the market standard for sign-on terms.
The partnership will complement 3CLogic's contact center solution with social media software to support multichannel customer service experiences.
Conversion Logic lets brands track the effectiveness of the marketing campaigns across advertising channels.
3CLogic has extended its current cloud offering to expand intelligent handling of multichannel communications.
New capabilities are added to Pega 7 to increase productivity and deepen engagement.
Accenture Customer Insights Solution combines Pegasystems' multichannel and product underwriting capabilities with Accenture Duck Creek core policy solution in a single technology platform.
IBM has teamed with Portico Consulting to release a new cloud service for customer experience.
Amdocs CES 9.3 includes new online commerce solution to enable service providers to offer multiplay communications services with digital and hard goods.
LiveEngage mobile messaging app helps small businesses stay in touch with customers.
MindTouch Responsive is the result of years of research into online consumer behavior.
With the new application, life sciences firms can deliver more personalized customer interactions.
The release offers a multichannel agent interface for Salesforce, new outbound campaign management, automated actions in WFO, new reporting options, and additional APIs for a growing developer ecosystem.
VCC Global uses local connectivity and language translation to provide worldwide customer and employee engagement.
New integration automatically ranks and routes leads by likelihood to close.
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