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Articles: Channel Management
Jive Contact Center is a cloud-based application designed to increase efficiencies for incoming calls.
The Kustomer platform unifies customer data in one support platform. (Featured on SmartCustomerService.com.)
Mach10CRM lets users organize customer contacts and manage email in one mobile application.
NewVoiceMedia's Winter '17 release offers many new features and a simpler user interface. (Featured on SmartCustomerService.com.)
OpenText expands its Enterprise Information Management Platform.
Product enhancements increase ease of use, data visualizations, and CRM integrations.
Alight's latest addition to Channel Mix helps marketers manage their data.
Watson Virtual Agent allows businesses to build and deploy conversational agents. (Featured on SmartCustomerService.com.)
Altitude has partnered with HigherGround to develop a complete recording solution for contact centers. (Featured on SmartCustomerService.com.)
Maximizer CRM 2017 allows companies to manage the entire lifecycle of customer engagement, from acquisition through retention and expansion.
Experience Hub 2.0 helps companies understand the why behind customer data.
New integration provides marketers a real-time view through conversions for inbound calls.
New constituent relationship management technology will tie email to other communications and the larger constituent record.
Nonprofit Success Pack helps nonprofits with advancements in campaign management, donor management, constituent leveling, and more.
AgilOne's Customer Data and Engagement Hub to help marketers integrate and analyze data from multiple sources.
Engagement-Based Loyalty seeks to help companies increase customer lifetime value and brand advocacy.
Zyme now integrates with Qlik Sense to deliver robust channel visibility on any device.
[24]7 is partnering with Amdocs to deliver intelligent, personalized customer support across all service channels for the telecommunications industry. (Featured on SmartCustomerService.com.)
Aria Crescendo is a cloud-based monetization platform that enables multidimensional customer choice.
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