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Articles: Channel Management
CallTrackingMetrics' integration with Shopify gives merchants visibility into order-related communications.
Enghouse Interactive's server-less platform empowers Microsoft Office 365 users with contact center functionality. (Featured on SmartCustomerService.com.)
Swrve has enhanced its platform with support for streaming video on demand and over-the-top TV platforms.
The partnership will deliver qualitative insights from customer videos.
The merger and acquisition will help companies maintain regulatory compliance while communicating with customers.
Using Twilio's API, Autopilot aims to help marketers automate text message-based customer interactions.
Zendesk's new products are designed to bring agility, quick integration, and easy deployment to customer relationships. (Featured on SmartCustomerService.com.)
The two firms are offering a real-time customer engagement platform.
Consumers begin in non-company-owned channels and end up in company-owned ones to resolve service issues
Partner integration brings 4C's TV and social media activation into Mediaocean's cross-media management platform.
ProTel's WebRTC-based mobile app for businesses provides omnichannel online customer services. (Featured on SmartCustomerService.com.)
Campaign Monitor Insights provides a detailed view into email marketing performance, growth, and engagement.
The Chirpify dashboard links customer loyalty data to social media and chat interactions.
The Unified Data Management Platform brings marketing and advertising technologies together in one system.
Bold360 is a new intelligent, omnichannel customer engagement platform. (Featured on SmartCustomerService.com.)
TELUS' new omnichannel customer support solution connects customers to more knowledgeable agents. (Featured on SmartCustomerService.com.)
The app aims to accelerate and simplify channel sales.
Broadleaf Commerce has added geotargeting, A/B testing, and Spring Boot integration in version 5.2 of its eCommerce framework.
LucidVueCX now offers a more comprehensive analytics solution for marketers
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