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Articles: Channel Management
Progress NativeChat offers native support for 72 languages and can integrate with web, mobile, and social channels. (Featured on SmartCustomerService.com.)
NewVoiceMedia has unveiled a fully integrated omnichannel solution as part of its Spring '18 release. (Featured on SmartCustomerService.com.)
Offered through Vonage's Nexmo Partner Program and the Vonage API Platform, the new offerings introduce a building-block' approach to implementing contact center technologies. (Featured on SmartCustomerService.com.)
Velocify LeadManager SMS integrates mobile communications into a central lead management solution.
New agent experience extends CxEngage's omnichannel functionality to leading CRM systems. (Featured on SmartCustomerService.com.)
Jive has integrated its phone and unified communications with Zoho CRM. (Featured on SmartCustomerService.com.)
TrueConf SDK lets users create video conferencing apps or embed them into existing solutions.
Boston Retail Partners challenges companies to meet the expectations of the omnichannel world
The new solution aims to help companies enhance their omnichannel customer experiences.
AI-driven feature proactively recommends additional, customized keywords to help marketers better understand why customers are picking up the phones. (Featured on SmartCustomerService.com.)
[24]7.ai's Fall 2017 Release adds support for Business Chat and Vivid Speech functionality that augments IVR with visual interactions. (Featured on SmartCustomerService.com.)
CallTrackingMetrics' integration with Shopify gives merchants visibility into order-related communications.
Enghouse Interactive's server-less platform empowers Microsoft Office 365 users with contact center functionality. (Featured on SmartCustomerService.com.)
Swrve has enhanced its platform with support for streaming video on demand and over-the-top TV platforms.
The partnership will deliver qualitative insights from customer videos.
The merger and acquisition will help companies maintain regulatory compliance while communicating with customers.
Using Twilio's API, Autopilot aims to help marketers automate text message-based customer interactions.
Zendesk's new products are designed to bring agility, quick integration, and easy deployment to customer relationships. (Featured on SmartCustomerService.com.)
The two firms are offering a real-time customer engagement platform.
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