Search Results 2950 S Delaware St
San Mateo CA 94403
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Year Founded: 2010
Number of Employees: over 1,000
At Freshworks, we believe your business deserves better software. Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Our software is ready to go, easy to setup and use, requires minimal customization for quick return on your investment. All of our products live up to this promise and are backed by our world-class support. And the best part is, you don’t have to break the bank to get them working.
Headquartered in San Mateo, California, Freshworks has 3,000+ dedicated team members serving our 40,000+ customers throughout the world.
Freshworks product suite focuses on delivering WOW experiences and enhancing the customer journey, because after all, it’s the experience that matters!
Whitepapers, Archived Webcasts and Sponsored Content
How Lesley University turned students into rockstar support agents
With around 7,000 students on the roll, the administration at Lesley was finding it difficult to manage all the incoming requests. Issues reported ranged from password resets and WiFi troubleshooting to tier one tech problems. In order to reduce turnover among its dozen-strong team of student employees, Lesley administrators leveraged Freshdesk's game mechanics to set up custom ‘Quests’. Challenges like ‘close ten tickets and receive X positive ratings in a week’ have helped students stay motivated, and compete with their friends to complete tasks.
Will AI help companies deliver better CX in a multi-experience future?
In this blog, Padmanabhan refers to a six-layer maturity model of AI to lay out the path ahead for customer engagement. In increasing order of sophistication and capabilities, these layers are Data Representation Layer, Knowledge Layer, Ranking and Relevance Layer, Forecasting Layer, Recommendation Layer, and Autopilot Layer. In his opinion, most companies and systems today are operating at the Ranking and Relevance Layer.
Customer Spotlight — Kiinetics
Healthcare-focused business solutions provider Kiinetics switched to Freshsales by Freshworks after struggling with customization. The simple and elegant UI along with the customizations solved the problem for the company and thus Kiinetics hit refresh with Freshworks!
Independent Study Finds Businesses Achieve 462% ROI with Freshdesk Omnichannel
By automating processes and reducing ticket handling time, Freshworks' customer support platform provides a payback in less than three months
The Complete Guide To Choosing An Online Helpdesk
Businesses began to realize that if they wanted to stay in the game, they had to up the ante. They had to stop treating customer service like an unwanted puppy and become more customer centric. Customer satisfaction had to matter more than… revenue, the product and pretty much anything else. And to win customer love, they had to make customer service an appealing and organized faction of the company.