Freshworks
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Search Results 2950 S Delaware St
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Suite 201
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San Mateo CA 94403
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USA
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Year Founded: 2010
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Ownership: Private
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Number of Employees: over 1,000
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Profile
At Freshworks, we believe your business deserves better software. Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Our software is ready to go, easy to setup and use, requires minimal customization for quick return on your investment. All of our products live up to this promise and are backed by our world-class support. And the best part is, you don’t have to break the bank to get them working.
Headquartered in San Mateo, California, Freshworks has 3,000+ dedicated team members serving our 40,000+ customers throughout the world.
Product Description
Freshworks product suite focuses on delivering WOW experiences and enhancing the customer journey, because after all, it’s the experience that matters!
Whitepapers, Archived Webcasts and Sponsored Content
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How Lesley University turned students into rockstar support agents
With around 7,000 students on the roll, the administration at Lesley was finding it difficult to manage all the incoming requests. Issues reported ranged from password resets and WiFi troubleshooting to tier one tech problems. In order to reduce turnover among its dozen-strong team of student employees, Lesley administrators leveraged Freshdesk's game mechanics to set up custom ‘Quests’. Challenges like ‘close ten tickets and receive X positive ratings in a week’ have helped students stay motivated, and compete with their friends to complete tasks.
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Will AI help companies deliver better CX in a multi-experience future?
In this blog, Padmanabhan refers to a six-layer maturity model of AI to lay out the path ahead for customer engagement. In increasing order of sophistication and capabilities, these layers are Data Representation Layer, Knowledge Layer, Ranking and Relevance Layer, Forecasting Layer, Recommendation Layer, and Autopilot Layer. In his opinion, most companies and systems today are operating at the Ranking and Relevance Layer.
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Customer Spotlight — Kiinetics
Healthcare-focused business solutions provider Kiinetics switched to Freshsales by Freshworks after struggling with customization. The simple and elegant UI along with the customizations solved the problem for the company and thus Kiinetics hit refresh with Freshworks!
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Independent Study Finds Businesses Achieve 462% ROI with Freshdesk Omnichannel
By automating processes and reducing ticket handling time, Freshworks' customer support platform provides a payback in less than three months
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The Complete Guide To Choosing An Online Helpdesk
Businesses began to realize that if they wanted to stay in the game, they had to up the ante. They had to stop treating customer service like an unwanted puppy and become more customer centric. Customer satisfaction had to matter more than… revenue, the product and pretty much anything else. And to win customer love, they had to make customer service an appealing and organized faction of the company.
Categories
Articles Mentioned
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A Look Ahead at CRM in 2023
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Freshworks Unveils Its Fall '22 Product Release
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The Best CRM for Midsize and Small Businesses: The 2022 CRM Industry Leader Awards
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Freshworks Adds FreshChat in Summer '22 Release
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The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2022 CRM Top 100
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The Top Sales Trends for 2022: A New Normal Emerges Post-Pandemic
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Freshworks Launches CRM for E-Commerce
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CRM Has a History of Aspiration, Accomplishment, and Automation
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What’s in Store for CRM in 2022?
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Freshworks Launches Freshstack for Startups
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The Best CRM for Midsize and Small Businesses: The 2021 CRM Industry Leader Awards
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The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2021 CRM Top 100
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Top 10 Cheap Alternatives to Salesforce for SMBs in 2021
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Customer Success Platforms Market to Reach $2.5 Billion by 2025
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AVOXI Integrates with Zendesk, HubSpot, FreshDesk, and ServiceNow
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Digimind Adds CRM Apps to Its Marketplace
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Freshworks Introduces Freshworks CRM and Neo
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The Best Sales Force Automation (SFA) Software and Solutions: The 2020 CRM Industry Leader Awards
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SurveyMonkey Launches Tech Partner Program
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The 2020 CRM Top 100 Companies in Customer Service, Marketing, and Sales
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Humach Acquires InfinitAI
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Freshworks Integrates Freshdesk with Slack
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Saved by Zero (Contact Resolution)
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Freshworks Acquires AnsweriQ
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Freshworks Launches Customer-for-Life Cloud
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Playvox Launches Agent Optimization Suite
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How Can AI Help Small Businesses with CRM?
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Bad Software Choices Lead to Half a Billion Hours Wasted Every Year
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Freshworks Launches Freshsuccess
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Sparkcentral Integrates With Freshworks
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CRM Magazine Names its 2019 Market Leaders
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Making Sense of the Acronym-Laden Industry
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The Best CRM for Midsize Companies: The 2019 CRM Market Leader Awards
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The Best Sales Force Automation (SFA) Software and Solutions: The 2019 CRM Market Leader Awards
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The CRM Top 100 Companies in Customer Service, Marketing, and Sales
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GardaWorld Freshens Its Service Capabilities
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Freshworks Acquires Natero
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Social Customer Care Requires Compassion
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Freshworks Announces New AI Capabilities
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Freshworks Integrates with WhatsApp Business
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CRM Magazine Names Its 2019 Customer Service Leaders
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Best Customer Case Management: The 2019 CRM Service Leaders Awards
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Best Web Support: The 2019 CRM Service Leaders Awards
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Freshworks Introduces Proximity Messaging Tools
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Cloud Contact Centers Are More Than Hype
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Freshworks Launches Freddy Omnibot, Hugo Integration
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Which CRM Features Are Small Businesses Not Taking Advantage of?
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Freshworks Launches Freshping Website Monitoring Tool
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CRM Magazine Names the Winners of the 2018 CRM Market Awards
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The Best CRM Software, Solutions, Innovators, and Leaders: The CRM Market Awards 2018
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The CRM Rising Stars Awards: Six Top Innovating CRM Companies for 2018
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Freshworks Sees a Major Rebranding: The CRM Rising Stars Awards 2018
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Freshworks Unveils Freshworks 360
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Best Web Support Software: The 2018 CRM Service Leaders
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The 2018 CRM Service Rising Stars: Amazon
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Freshworks Adds Web Forms to Freshsales
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Freshsales Launches Sales Campaigns
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Freshworks Launches Freshmarketer
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Freshworks Launches Mint Edition of Freshdesk
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Nimble Launches Nimble Contact
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Freshworks Launches Freshchat
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Freshworks Adds Intelligent Workflows to Freshsales CRM
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Freshworks Acquires Marketing Software Provider Zarget
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Freshworks Partners with Zapier
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Freshworks Acquires Chatbot Startup Joe Hukum
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Companies Must Heed the Voice (Literally) of the Customer
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Frrole Launches DeepSense Consumer Analytics
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Amazon Moves Alexa into the Contact Center
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The 2017 CRM Service Leaders: Web Support
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The 2017 CRM Service Leaders: Contact Center Search
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The 2017 CRM Service Rising Stars
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The 2017 CRM Service Rising Stars: Freshdesk Puts a Fresh Spin on Collaboration
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Freshdesk Launches Marketplace for Customer Support Apps
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Freshdesk Acquires Pipemonk to Streamline Integrations
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Freshdesk’s New Funding Opens the Door to AI Service Solutions
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Why Isn’t CRM Adoption Higher? CRM Vendor Execs Weigh In
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Synap Releases Collaborative CRM
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Hired Makes a Smart Hire with Freshdesk
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Freshdesk Launches Freshsales
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TeamSupport Brings Video and Screenshots to Chat [Video Interview]
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Inbenta Integrates with Salesforce’s Desk.com
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Freshdesk Launches Hotline.io for In-App Mobile Customer Support
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The 2016 CRM Service Rising Stars
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The 2016 CRM Service Rising Stars: Freshdesk Simplifies Customer Service for Growing Businesses
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Freshdesk Acquires Konotor
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Social Customer Service Is Here
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How Amazon and Salesforce.com Are Shaping Mobile Customer Support
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Freshdesk Acquires Social Recommendation App Frilp
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Freshdesk Acquires Video Chat and Co-Browsing Platform 1CLICK.io
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Freshdesk Integrates with Box to Enable Sharing Between Support Teams and Customers
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Freshdesk Launches Social Features
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Why Effectiveness Trumps Efficiency
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3 Steps for Scaling Customer Service for Small Business
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Freshdesk Adds Mobile Support features to Freshfone
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Pipeliner CRM Announces 30 New Integrations
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Lessons in Customer Centricity from CRM Vendors
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Freshdesk Launches MobiHelp for Android
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3 Reasons CEOs Should Provide Direct Customer Support
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Freshdesk Launches iOS App
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Gamification Comes to the Contact Center
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Freshdesk Launches Android Customer Support App
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Freshdesk Announces FreshInsights Reporting Suite
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Freshdesk Brings Customizability to Customer Support with FreshThemes
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Freshdesk Gamifies the Help Desk
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Freshdesk Launches FreshMobile
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Freshdesk Releases Freshdesk 2.0 on GetApp.com