Viewpoints,
Posted 28 Aug 2008
destinationCRM 2008: A roundup of our reporting during this year's conference.
Daily News,
Posted 27 Aug 2008
New application programming interfaces aim to increase flexibility and ease integration with CRM systems -- particularly sales and marketing solutions.
Daily News,
Posted 26 Aug 2008
Improved campaign relevance will stretch your marketing budget.
Viewpoints,
Posted 26 Aug 2008
CRM Acceleration '08: The cofounder and CEO of the open-source CRM pioneer says that the best technology can finally win in this industry -- and that one day SugarCRM "will be a billion-dollar company."
Daily News,
Posted 22 Aug 2008
Oracle's BEA Welcome Event: The enterprise software provider shares its post-acquisition roadmap, and promises "no forced migration."
Daily News,
Posted 22 Aug 2008
Xactly launches Rewards on Salesforce.com's platform to "close the loop."
Daily News,
Posted 21 Aug 2008
destinationCRM 2008: The missing link in providing quality service is an effective contact center manager.
Daily News,
Posted 21 Aug 2008
Good service helps make you recession-proof.
Viewpoints,
Posted 21 Aug 2008
destinationCRM 2008: A snapshot of the conference's marketing track in the last two days.
Daily News,
Posted 20 Aug 2008
destinationCRM 2008: Closing keynote speakers tackle issues and the changing face of the CRM industry.
Daily News,
Posted 20 Aug 2008
Companies, customers, and industry visionaries are honored for successes in the CRM marketplace over the previous 12 months.
Daily News,
Posted 20 Aug 2008
destinationCRM 2008: Keynote addresses today's customer demands and what companies can do to keep them coming back.
Daily News,
Posted 19 Aug 2008
destinationCRM 2008: The push to truly provide a differentiated service experience must take into account the consumer's ecosystem—not the companies'.
Daily News,
Posted 19 Aug 2008
destinationCRM 2008: The customer module is based on the idea that united we stand, divided we fall -- and it's what CRM has been missing.
Daily News,
Posted 19 Aug 2008
Use "derived importance" to find out what matters most.
Viewpoints,
Posted 19 Aug 2008
destinationCRM 2008: To build customer loyalty, make experiences memorable.
Daily News,
Posted 18 Aug 2008
A new Forrester report points to more emphasis on real-time data warehousing -- and outlines five ways to go about it.
Daily News,
Posted 15 Aug 2008
New research from Aberdeen finds unified communications is on the minds of many, but more work needs to be done to clear up misconceptions.
Daily News,
Posted 14 Aug 2008
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