Two months after rejecting a bid by CDC Software, customer experience management vendor Chordiant strikes a deal with a leader in the BPM space.
Daily News,
Posted 18 Mar 2010
With InQuira OnDemand, the vendor debuts online versions of its Web Self-Service and Contact Center Solutions.
Daily News,
Posted 18 Mar 2010
With Jive Ideation, the social business software provider integrates idea management into its portfolio.
Daily News,
Posted 18 Mar 2010
Don't just manage relationships—develop them.
Viewpoints,
Posted 15 Mar 2010
Magic Quadrant for Contact Center Infrastructure '10: As the market weathers a second year of overall decline, Avaya now holds approximately half the global market share by revenue.
Daily News,
Posted 12 Mar 2010
The upstart provider of collaboration solutions releases Socialtext 4.0, the latest edition of its enterprise social software platform.
Daily News,
Posted 12 Mar 2010
Magazine Features,
Posted 11 Mar 2010
CEO Greg Gianforte introduces the vendor's new Cloud Service Agreement and calls out CRM competitors for not delivering on the true promises of software-as-a-service.
Daily News,
Posted 05 Mar 2010
With its February '10 release, the customer experience vendor deepens its social functions, bridges communities, and expands monitoring features.
Daily News,
Posted 05 Mar 2010
How the recession brought marketing and customer service closer together.
Viewpoints,
Posted 03 Mar 2010
Companies, customers, and visionaries honored for successes in the service industry over the previous 12 months.
Daily News,
Posted 01 Mar 2010
With its version of SAP BusinessObjects BI OnDemand, SAP targets the "casual user" with an integrated toolset that spans both on-demand and on-premise technologies.
Daily News,
Posted 26 Feb 2010
With DataFlux Data Management Platform, the SAS subsidiary unites its data quality, data integration, and MDM product sets into one overarching platform.
Daily News,
Posted 26 Feb 2010
The social business software vendor updates its platform and introduces a freemium model.
Daily News,
Posted 26 Feb 2010
Direct navigation can have a direct impact on your results.
Viewpoints,
Posted 26 Feb 2010
A recent Gartner report takes a dim view of social media projects led by corporate-technology personnel.
Daily News,
Posted 24 Feb 2010
Customers want — and expect — personalization.
Viewpoints,
Posted 24 Feb 2010
Convert up to 50 percent of abandoners with real-time follow-up.
Viewpoints,
Posted 22 Feb 2010
Despite boasts that "the customer is king," a new report finds that consumer insight isn't getting a seat at the table.
Daily News,
Posted 18 Feb 2010
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