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Archived Web Events


Empowering Self-Service Channels with Virtual Agents and IVRs

Sponsored by: IntelliResponse and NICE Systems
Original Broadcast Date: Dec. 17, 2014

New Strategies for Social Customer Service

Sponsored by: LiveOps, NewVoiceMedia, and Genesys
Original Broadcast Date: Dec. 10, 2014

Key strategies on how to measure, improve, and leverage knowledge to achieve world-class results.

Sponsored by: Transversal
Original Broadcast Date: Dec. 03, 2014

How to Deliver Top-Flight Customer Experiences

Sponsored by: Verint, LiveOps, KANA A Verint Company, and Genesys
Original Broadcast Date: Nov. 19, 2014

Netting Out Solutions for Multi-channel Customer Interactions

Sponsored by: Harte Hanks
Original Broadcast Date: Nov. 12, 2014

SugarCRM and Forrester Research – Modernizing Your CRM in the Age of the Customer

Sponsored by: SugarCRM
Original Broadcast Date: Nov. 05, 2014

Make Better Business Decisions With Predictive Analytics

Sponsored by: Pitney Bowes, Teradata, and HP
Original Broadcast Date: Oct. 29, 2014

Transforming Customer Feedback into Customer Loyalty

Sponsored by: Aptean
Original Broadcast Date: Oct. 22, 2014

The #1 reason your customers leave!

Sponsored by: Transversal
Original Broadcast Date: Oct. 15, 2014

Next Level Quality Improvement Strategies

Sponsored by: Verint
Original Broadcast Date: Oct. 08, 2014

How Modern Companies Are Revolutionizing Traditional Customer Service

Sponsored by: Sparkcentral
Original Broadcast Date: Oct. 01, 2014

Provide the Right Support Quickly and Consistently Across All Channels

Sponsored by: IntelliResponse, Convergys, TeamSupport, and Coveo
Original Broadcast Date: Sep. 24, 2014

Improve Customer Trust By Modernizing Your Contact Center Architecture

Sponsored by: NewVoiceMedia, SAP, VoltDelta, and Genesys
Original Broadcast Date: Sep. 10, 2014

Maximize Your CRM with E-Signatures

Sponsored by: Silanis
Original Broadcast Date: Sep. 03, 2014

What Is Omni-Channel Self-Service and Why Should You Care About It?

Sponsored by: IntelliResponse, TeamSupport, Parature, from Microsoft and Nanorep
Original Broadcast Date: Aug. 27, 2014

Sales & Marketing MUST Align...This Time with Field Service!

Sponsored by: ServiceMax
Original Broadcast Date: Aug. 21, 2014

How to Create the Optimal Customer Experience with Salesforce.com

Sponsored by: NewVoiceMedia, Scribe and DocuSign
Original Broadcast Date: Aug. 13, 2014

Trends in Mobile Sales Enablement

Sponsored by: MicroStrategy
Original Broadcast Date: Aug. 06, 2014

How To Deliver Exceptional Multichannel Service & Support

Sponsored by: KANA, Convergys, LiveOps, and NewVoiceMedia
Original Broadcast Date: Jul. 30, 2014

Fueling omnichannel results with data quality

Sponsored by: Experian Data Quality
Original Broadcast Date: Jul. 23, 2014

How Innovation is Transforming IVR

Sponsored by: Jacada, Aspect and USAN
Original Broadcast Date: Jul. 16, 2014

How to Deliver Smart Customer Service

Sponsored by: KANA, LiveOps, SAP, and NewVoiceMedia
Original Broadcast Date: Jun. 25, 2014

Cloud Contact Center Solutions

Sponsored by: Genesys
Original Broadcast Date: Jun. 04, 2014

How to Understand the True Voice of the Customer

Sponsored by: Verint, Calabrio and IntelliResponse
Original Broadcast Date: May. 28, 2014

Why Customer Service is Better in the Cloud

Sponsored by: Scribe and LiveOps
Original Broadcast Date: May. 21, 2014

Five Steps to Superior Social Customer Service

Sponsored by: Five9
Original Broadcast Date: May. 14, 2014

What Happens when the Customer Experience Breaks?

Sponsored by: Aptean
Original Broadcast Date: May. 07, 2014

How Mobile Innovation is Transforming the In-Store Experience

Sponsored by: Genesys
Original Broadcast Date: Apr. 30, 2014

Readying for the Contact Center Innovation Leap

Sponsored by: LiveOps, CX Act, SAP, and NewVoiceMedia
Original Broadcast Date: Apr. 23, 2014

Customer Engagement for a Changing World: New Thinking and Technology to Break Down Marketing, Sales and Service Siloes

Sponsored by: Thunderhead.com
Original Broadcast Date: Apr. 16, 2014

Creating A Successful Call Center Experience Through Data

Sponsored by: Experian Data Quality
Original Broadcast Date: Apr. 02, 2014

How to Create an Intelligent Contact Center

Sponsored by: Nuance Communications, KANA, LiveOps, and Ifbyphone
Original Broadcast Date: Mar. 26, 2014

Unleash the Power of Your Big Voice Data

Sponsored by: Calabrio, Inc.
Original Broadcast Date: Mar. 12, 2014

The new state of data quality: Improving data to boost customer engagement

Sponsored by: Experian Data Quality
Original Broadcast Date: Mar. 05, 2014

Turn Complex Data Into Actionable Insight

Sponsored by: Progress Software, Calabrio, and SAP
Original Broadcast Date: Feb. 26, 2014

Go Mobile to Close More Deals and Delight Your Customers

Sponsored by: DocuSign
Original Broadcast Date: Feb. 19, 2014

Self-Service Meets Multichannel Support

Sponsored by: IntelliResponse, VoltDelta, Genesys, and Nuance Communications
Original Broadcast Date: Jan. 29, 2014
 

For information on sponsoring a CRM magazine/CRM Media Web Event, please click here to download our sponsorship packet (PDF format) or contact DawnEl Harris (dawnel@destinationcrm.com).

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