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Upcoming Web Events — Register Today!


Coming February 17, 2016
The Seven Essential Components of Customer Relationship Management

Sponsored by: Webfortis

This is a FREE E-Broadcast event! Register Today!
or Click Here for more information.

Coming February 24, 2016
Improve your data usage in 2016

Sponsored by: Experian Data Quality

This is a FREE E-Broadcast event! Register Today!
or Click Here for more information.

Coming March 02, 2016
Voice Of The Customer - Listening to your customers keeps you on course

Sponsored by: Verint, NICE, Calabrio, and Confirmit

This is a FREE E-Broadcast event! Register Today!
or Click Here for more information.

Coming March 09, 2016
Laying the CRM Foundation for High Performance Customer Care in 2016!

Sponsored by: PowerObjects

This is a FREE E-Broadcast event! Register Today!
or Click Here for more information.

Coming March 16, 2016
Sales & Marketing Power Tools Superstar Sales Organizations

Sponsored by: Conversica and MapAnything

This is a FREE E-Broadcast event! Register Today!
or Click Here for more information.

Coming March 30, 2016
3 “Must Haves” to Maximizing Sales Performance

Sponsored by: Microsoft

This is a FREE E-Broadcast event! Register Today!
or Click Here for more information.

Coming April 13, 2016
Top Strategies for Self-Service Success

Sponsored by: Verint, Aspect, Pitney Bowes, and nanorep

This is a FREE E-Broadcast event! Register Today!
or Click Here for more information.

Coming April 27, 2016
Big Data Boom In CRM

Sponsored by: Pitney Bowes and Informatica

This is a FREE E-Broadcast event! Register Today!
or Click Here for more information.

Coming May 04, 2016
The Indispensable Guide to Omnichannel Support

Sponsored by: Verint

This is a FREE E-Broadcast event! Register Today!
or Click Here for more information.

Coming May 18, 2016
Top Tools for CMOs

Sponsored by: Roundtable

This is a FREE E-Broadcast event! Register Today!
or Click Here for more information.

Coming June 01, 2016
Essential Elements for Delivering Smart Customer Service

Sponsored by: Roundtable

This is a FREE E-Broadcast event! Register Today!
or Click Here for more information.

Coming June 15, 2016
Mobile First Customer Service - The most important service channel

Sponsored by: Aspect

This is a FREE E-Broadcast event! Register Today!
or Click Here for more information.

Coming June 29, 2016
Salesforce AppExchange for Customer Service

Sponsored by: Roundtable

This is a FREE E-Broadcast event! Register Today!
or Click Here for more information.

Coming July 13, 2016
Customer Service is the New Marketing

Sponsored by: Roundtable

This is a FREE E-Broadcast event! Register Today!
or Click Here for more information.

Coming July 27, 2016
Customer Engagement Strategies That Keep Customers Connected

Sponsored by: Verint, Pitney Bowes, and Sparkcentral

This is a FREE E-Broadcast event! Register Today!
or Click Here for more information.

Coming August 03, 2016
The Fundamentals of Effective Customer Experience Management

Sponsored by: InMoment

This is a FREE E-Broadcast event! Register Today!
or Click Here for more information.

Coming August 17, 2016
Beyond Workforce Optimization

Sponsored by: Verint and Aspect

This is a FREE E-Broadcast event! Register Today!
or Click Here for more information.

Coming August 24, 2016
Transforming Customer Support with Knowledge Management

Sponsored by: Verint and Pitney Bowes

This is a FREE E-Broadcast event! Register Today!
or Click Here for more information.

Coming September 14, 2016
Intelligent Contact Centers for Better Customer Experiences

Sponsored by: Verint

This is a FREE E-Broadcast event! Register Today!
or Click Here for more information.

Coming September 28, 2016
Salesforce AppExchange for Sales & Marketing

Sponsored by: Conversica

This is a FREE E-Broadcast event! Register Today!
or Click Here for more information.

Coming October 05, 2016
Leveraging Analytics to Optimize Customer Experiences

Sponsored by: Verint and Informatica

This is a FREE E-Broadcast event! Register Today!
or Click Here for more information.

Coming October 26, 2016
Key Contact Center Innovations of 2016

Sponsored by: Roundtable

This is a FREE E-Broadcast event! Register Today!
or Click Here for more information.

Coming November 02, 2016
CRM for CIOs: What every CIO needs to know

Sponsored by: Pitney Bowes and Informatica

This is a FREE E-Broadcast event! Register Today!
or Click Here for more information.

Coming November 16, 2016
From Multichannel to Omnichannel

Sponsored by: Roundtable

This is a FREE E-Broadcast event! Register Today!
or Click Here for more information.

Coming December 07, 2016
CRM For Small & Midsized Businesses

Sponsored by: Roundtable

This is a FREE E-Broadcast event! Register Today!
or Click Here for more information.

Coming December 14, 2016
Connecting With Customers Through Social Media

Sponsored by: Roundtable

This is a FREE E-Broadcast event! Register Today!
or Click Here for more information.
 

For information on sponsoring a CRM magazine/CRM Media Web Event, please click here to download our sponsorship packet (PDF format) or contact DawnEl Harris (dawnel@destinationcrm.com).


Archived Web Events


How to Meet Rising Customer Service Engagement Expectations

Sponsored by: Verint, NICE, Panviva, and [24]7
Original Broadcast Date: Feb. 10, 2016

How to do Customer Service, 21st Century Style

Sponsored by: Microsoft Dynamics CRM
Original Broadcast Date: Feb. 03, 2016

How to Chart Successful Customer Journeys

Sponsored by: Cloud Sherpas, now part of Accenture, Verint Systems, NICE Systems, and IntelliResponse, a [24]7 Company
Original Broadcast Date: Jan. 20, 2016

The #1 Salesforce Investment in 2016

Sponsored by: Bluewolf and Informatica
Original Broadcast Date: Jan. 14, 2016

How to Integrate Social Media into Customer Service

Sponsored by: Sparkcentral and Harte Hanks
Original Broadcast Date: Dec. 09, 2015

Personalize Customer and Employee Experiences on Mobile Devices

Sponsored by: Aptean and Sparkcentral
Original Broadcast Date: Dec. 02, 2015

Unlocking the Power of Customer Experience

Sponsored by: Deloitte Digital, Sprinklr and Hybris Software & SAP CEC
Original Broadcast Date: Nov. 19, 2015

Ready IVRs and Virtual Agents for Omnichannel Environment

Sponsored by: Genesys and IntelliResponse, a [24]7 Company
Original Broadcast Date: Nov. 18, 2015

Convert More Leads with Prescriptive Analytics

Sponsored by: Scribe and SalesPredict
Original Broadcast Date: Nov. 11, 2015

Using digital to transform the customer experience into a brand equity opportunity

Sponsored by: hybris software, An SAP Company and MindTouch
Original Broadcast Date: Nov. 04, 2015

Design Optimal Customer Journeys

Sponsored by: IntelliResponse, Verint, Calabrio, and NewVoiceMedia
Original Broadcast Date: Oct. 28, 2015

Best Practices for PCI v3.0 Compliance: Eliminating Risk from Call Recording

Sponsored by: inContact
Original Broadcast Date: Oct. 21, 2015

The Next Step in Intelligent Support: KM + CRM

Sponsored by: Verint, Transversal, and RightAnswers
Original Broadcast Date: Oct. 14, 2015

How to Guide the Customer Experience in 2016

Sponsored by: Pitney Bowes, MaritzCX, Aptean, and OpinionLab
Original Broadcast Date: Oct. 07, 2015

New Innovations Help Create Positive Customer Service Journeys

Sponsored by: NICE, Verint, SAP, and LiveOps
Original Broadcast Date: Sep. 30, 2015

Solve the Customer Data Puzzle

Sponsored by: Scribe and Pitney Bowes
Original Broadcast Date: Sep. 23, 2015

The Omnichannel Imperative

Sponsored by: IntelliResponse, Verint, Aspect, and Janrain
Original Broadcast Date: Sep. 16, 2015

Customer Engagement is the New Normal

Sponsored by: SugarCRM
Original Broadcast Date: Sep. 09, 2015

Actionable Insights

Sponsored by: Interactive Intelligence
Original Broadcast Date: Aug. 27, 2015

Create Smarter Interactions and More Effective Contact Centers

Sponsored by: CallFinder, Harte Hanks, and NICE Systems
Original Broadcast Date: Aug. 26, 2015

Invigorate Customer Journeys With Salesforce Add-ons

Sponsored by: NewVoiceMedia, inContact, and Clicktools by Callidus
Original Broadcast Date: Aug. 12, 2015

The Insider's Guide to Better Salesforce Reporting

Sponsored by: Informatica
Original Broadcast Date: Aug. 05, 2015

How to Optimize Multichannel Support

Sponsored by: Verint, Aspect, Calabrio, and Interactive Intelligence
Original Broadcast Date: Jul. 29, 2015

5 Keys to Accelerated Lead-to-Money

Sponsored by: CallidusCloud & OpenSymmetry
Original Broadcast Date: Jul. 22, 2015

Close More Deals on Salesforce.com

Sponsored by: Velocify, PROS, Scribe, and Conversica
Original Broadcast Date: Jul. 15, 2015

Digitize Your Sales Processes with E-Signatures and Salesforce

Sponsored by: Silanis
Original Broadcast Date: Jul. 09, 2015

Smart Customer Service In A Multichannel World

Sponsored by: IntelliResponse, KANA A Verint Company, SAP, and LiveOps
Original Broadcast Date: Jul. 02, 2015

Craft Consistent and Personalized Communications Across Channels

Sponsored by: Pitney Bowes and Transversal
Original Broadcast Date: Jun. 17, 2015

Can Your IVR Do This?

Sponsored by: Enghouse Interactive, NewVoiceMedia and Aspect
Original Broadcast Date: Jun. 10, 2015

The Key to Sales & Marketing Alignment? It's The Customer

Sponsored by: SugarCRM
Original Broadcast Date: Jun. 04, 2015

Are You Effectively Listening to Your Customers?

Sponsored by: IntelliResponse, CallFinder, Verint, and Calabrio
Original Broadcast Date: May. 20, 2015

Want to Improve Your Customer Experience? Start By Optimizing Your Quality Program

Sponsored by: inContact
Original Broadcast Date: May. 13, 2015

Take the Complexity Out of Selling

Sponsored by: PROS and ServiceMax
Original Broadcast Date: May. 06, 2015

4 Strategies to Service Customers on Social Media

Sponsored by: Sparkcentral, NewVoiceMedia, Freshdesk and Janrain
Original Broadcast Date: Apr. 29, 2015

Customer Experience Boot Camp

Sponsored by: Aspect
Original Broadcast Date: Apr. 23, 2015

The Secret to Successful Cross-Channel Support

Sponsored by: Convergys, Parature, from Microsoft and Clicktools
Original Broadcast Date: Apr. 15, 2015

Create an Intelligent Contact Center from Your Customers' Perspective

Sponsored by: IntelliResponse, VoltDelta, NICE Systems and SAP
Original Broadcast Date: Mar. 25, 2015

Make Customer Personalization A Competitive Advantage

Sponsored by: KANA A Verint Company, Sparkcentral, Enghouse Interactive and NewVoiceMedia
Original Broadcast Date: Mar. 18, 2015

Fixing the No. 1 Mistake That Every Salesforce Buyer Makes

Sponsored by: Informatica
Original Broadcast Date: Mar. 11, 2015

How to Promote Customer Engagement and Get it Right

Sponsored by: Thunderhead.com, Verint Systems, and Sparkcentral
Original Broadcast Date: Feb. 25, 2015

Transform your Business by Creating an Actionable Customer Journey Map

Sponsored by: SugarCRM
Original Broadcast Date: Feb. 18, 2015
 

For information on sponsoring a CRM magazine/CRM Media Web Event, please click here to download our sponsorship packet (PDF format) or contact DawnEl Harris (dawnel@destinationcrm.com).

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