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Upcoming Web Events — Register Today!


Coming January 24, 2018
The CIO's Role in CRM - Indispensable Partners in Business Decisions

Sponsored by: CRM

This is a FREE E-Broadcast event! Register Today!
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Coming January 31, 2018
Customer Communications Management - The cornerstone of customer interactions

Sponsored by: Quadient and Messagepoint

This is a FREE E-Broadcast event! Register Today!
or Click Here for more information.

Coming February 14, 2018
2018 Megatrends - CRM Predictions from Top Industry Experts

Sponsored by: Conga

This is a FREE E-Broadcast event! Register Today!
or Click Here for more information.

Coming February 28, 2018
Call Centers to Customer Engagement Centers - Make the Transition Now

Sponsored by: Calabrio

This is a FREE E-Broadcast event! Register Today!
or Click Here for more information.

Coming March 14, 2018
The State of IVRs in 2018 - Speech Enabled IVRs Are Thriving

Sponsored by: CRM

This is a FREE E-Broadcast event! Register Today!
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Coming March 21, 2018
Smooth Customer Journeys Deliver Smooth Customer Experiences

Sponsored by: CRM

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Coming April 04, 2018
Intelligent Contact Centers in 2018 - An Industry Update

Sponsored by: CRM

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Coming April 25, 2018
Getting Big Data in Shape - Quality, Cleansing, Data Management

Sponsored by: Calabrio

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or Click Here for more information.

Coming May 02, 2018
Mobile Customer Service - The First Line of Service

Sponsored by: CRM

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Coming May 09, 2018
Actionable Insights with Predictive Analytics for Marketers

Sponsored by: CRM

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Coming May 23, 2018
The Fundamentals of B2B Marketing

Sponsored by: CRM

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Coming June 06, 2018
Knowledge Management: Crucial for Customer Service Success

Sponsored by: CRM

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Coming June 20, 2018
Optimize Your Workforce: Intelligent WFO strategies for More Productive Agents

Sponsored by: CRM

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Coming July 11, 2018
Smart Customer Service that Wows Customers

Sponsored by: CRM

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Coming July 25, 2018
Choosing the Right Marketing Technology Stack

Sponsored by: CRM

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Coming August 01, 2018
Business Intelligence and Analytics - a CRM Perceptive

Sponsored by: Calabrio

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Coming August 15, 2018
Highly Effective Customer Experience Strategies

Sponsored by: CRM

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Coming August 29, 2018
AI-Powered Sales Teams

Sponsored by: CRM

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Coming September 12, 2018
What's Hot in Sales Enablement

Sponsored by: CRM

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Coming September 26, 2018
Transforming Customer Service with Artificial Intelligence

Sponsored by: CRM

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Coming October 10, 2018
2018 Contact Center Innovations

Sponsored by: CRM

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Coming October 24, 2018
Advanced Analytics for Better Customer Experiences

Sponsored by: Calabrio

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Coming November 07, 2018
Voice of the Customer Programs - From Listening to Action

Sponsored by: CRM

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Coming November 14, 2018
CRM and E-commerce - a Winning Combination

Sponsored by: CRM

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Coming December 05, 2018
Proactive Customer Service - Anticipating Customer Needs

Sponsored by: CRM

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Coming December 12, 2018
Top 2018 Innovations in CRM

Sponsored by: CRM

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or Click Here for more information.
 

For information on sponsoring a CRM magazine/CRM Media Web Event, please click here to download our sponsorship packet (PDF format) or contact DawnEl Harris (dawnel@destinationcrm.com).


Archived Web Events


Must-Have Sales & Marketing Tools That Deliver Immediate ROI

Sponsored by: Conga, Looker and ClearSlide
Original Broadcast Date: Dec. 13, 2017

2018 Contact Center Innovations for Exceptional Customer Experiences

Sponsored by: InGenius, NICE inContact and Liveops
Original Broadcast Date: Dec. 06, 2017

Customers Prefer Self-Service - Give Them Exceptional Experiences

Sponsored by: Pitney Bowes and NICE
Original Broadcast Date: Nov. 15, 2017

Delivering Great Customer Experiences That Actually Achieve Measurable Business Outcomes

Sponsored by: Verint and Trianz
Original Broadcast Date: Nov. 08, 2017

Business Intelligence & Analytic Solutions for Deeper Insights

Sponsored by: NICE, Looker and Avanade
Original Broadcast Date: Nov. 01, 2017

The Evolution of Contact Centers to Customer Engagement Centers

Sponsored by: Calabrio, SmartAction, Verint and NICE
Original Broadcast Date: Oct. 25, 2017

Preparing Your Contact Center for 2018

Sponsored by: Altivon and Genesys
Original Broadcast Date: Oct. 04, 2017

Workforce Optimization for More Productive Employees and Happier Customers

Sponsored by: NICE and OpenText
Original Broadcast Date: Sep. 27, 2017

Confessions of a CDO: Inside the evolving role of the Chief Data Officer

Sponsored by: Experian Data Quality
Original Broadcast Date: Sep. 20, 2017

Increasing Website Engagement and Traffic With Web Push Notifications

Sponsored by: Urban Airship
Original Broadcast Date: Sep. 14, 2017

Beyond CRM: Building the Business Case for Transforming Customer Service

Sponsored by: ServiceNow
Original Broadcast Date: Aug. 29, 2017

Predictive & Prescriptive Analytics For Better Customer Experiences

Sponsored by: NICE and DialogTech
Original Broadcast Date: Aug. 23, 2017

Leveraging Salesforce AppExchange for Sales

Sponsored by: Conga and BigTinCan
Original Broadcast Date: Aug. 16, 2017

Using Voice of the Customer Strategies for Better Customer Insights

Sponsored by: Calabrio, Verint, NICE and Confirmit
Original Broadcast Date: Jul. 26, 2017

Leveraging Customer Data to Personalize Engagement

Sponsored by: RedPoint
Original Broadcast Date: Jul. 19, 2017

Engaging Customers with Smart Customer Service

Sponsored by: Radial and Verint
Original Broadcast Date: Jul. 12, 2017

Adaptive Tech Puts the 'Super' Back in 'Supervisor'

Sponsored by: NICE
Original Broadcast Date: Jun. 28, 2017

Accelerate Your Understanding of Customer Journeys Through Real-World Examples

Sponsored by: NICE
Original Broadcast Date: Jun. 21, 2017

Predicting User Churn & Mobile App Retention Benchmarks

Sponsored by: Urban Airship
Original Broadcast Date: Jun. 14, 2017

How to Develop Winning Customer Engagement Strategies

Sponsored by: ServiceNow
Original Broadcast Date: Jun. 06, 2017

Crush Your Quota with A.I.-Assisted Sales

Sponsored by: EverString
Original Broadcast Date: May. 24, 2017

Inside the Circle of Trust: Data Management for Modern Enterprises

Sponsored by: Experian
Original Broadcast Date: May. 17, 2017

Making the Transition from Multichannel to Omnichannel Customer Service

Sponsored by: NICE and Masergy
Original Broadcast Date: Apr. 26, 2017

Data - The Key to Effective Marketing Solutions and Automating Processes

Sponsored by: Informatica and Tableau
Original Broadcast Date: Apr. 19, 2017

The Keys to Delivering Next-Gen Customer Service

Sponsored by: Oracle
Original Broadcast Date: Apr. 12, 2017

Creating an Intelligent Contact Center for Competitive Advantage

Sponsored by: Calabrio, SmartAction, Verint and eLoyalty
Original Broadcast Date: Apr. 05, 2017

Best Practices to Get on the Path to CRM Success

Sponsored by: PowerObjects
Original Broadcast Date: Mar. 29, 2017

Innovations That Drive Superior Customer Engagement

Sponsored by: Pitney Bowes
Original Broadcast Date: Mar. 22, 2017

Sales Enablement Tools To Power High-Performance Organizations

Sponsored by: Congo, Bigtincan and NICE
Original Broadcast Date: Mar. 01, 2017

Analytics: Data-Driven Relationships for Better Customer Experiences

Sponsored by: NICE, Calabrio and Verint
Original Broadcast Date: Feb. 22, 2017

Vector: Transforming Customer Service at Light Speed

Sponsored by: ServiceNow
Original Broadcast Date: Feb. 15, 2017

Creating Better Customer Experiences by Empowering Your Service Ambassadors

Sponsored by: PowerObjects
Original Broadcast Date: Feb. 01, 2017

The State of IVRs in 2017

Sponsored by: Convergys, Jacada and NICE
Original Broadcast Date: Jan. 25, 2017
 

For information on sponsoring a CRM magazine/CRM Media Web Event, please click here to download our sponsorship packet (PDF format) or contact DawnEl Harris (dawnel@destinationcrm.com).

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