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Upcoming Web Events — Register Today!


Coming March 01, 2017
Sales Enablement Tools To Power High-Performance Organizations

Sponsored by: Congo, Bigtincan and NICE

This is a FREE E-Broadcast event! Register Today!
or Click Here for more information.

Coming March 15, 2017
Making the Transition from Multichannel to Omnichannel Customer Service

Sponsored by: NICE

This is a FREE E-Broadcast event! Register Today!
or Click Here for more information.

Coming March 22, 2017
Innovations That Drive Superior Customer Engagement

Sponsored by: Pitney Bowes

This is a FREE E-Broadcast event! Register Today!
or Click Here for more information.

Coming March 29, 2017
Best Practices to Get on the Path to CRM Success

Sponsored by: PowerObjects

This is a FREE E-Broadcast event! Register Today!
or Click Here for more information.

Coming April 05, 2017
Designing an Intelligent Contact Center for Competitive Advantage

Sponsored by: Calabrio, SmartAction, Verint and eLoyalty

This is a FREE E-Broadcast event! Register Today!
or Click Here for more information.

Coming April 12, 2017
The Keys to Delivering Next-Gen Customer Service

Sponsored by: Oracle

This is a FREE E-Broadcast event! Register Today!
or Click Here for more information.

Coming April 19, 2017
Marketing Solutions and Automating Processes

Sponsored by: NICE and Informatica

This is a FREE E-Broadcast event! Register Today!
or Click Here for more information.

Coming May 03, 2017
Leveraging Salesforce Service Cloud with AppExchange Solutions

Sponsored by: Roundtable

This is a FREE E-Broadcast event! Register Today!
or Click Here for more information.

Coming May 17, 2017
Knowledge Management: The Key to Effective Customer Service

Sponsored by: Verint

This is a FREE E-Broadcast event! Register Today!
or Click Here for more information.

Coming June 07, 2017
The Promise of WebRTC in the Contact Center

Sponsored by: Roundtable

This is a FREE E-Broadcast event! Register Today!
or Click Here for more information.

Coming June 21, 2017
Customer Journey Mapping to Craft Superior Customer Experiences

Sponsored by: Roundtable

This is a FREE E-Broadcast event! Register Today!
or Click Here for more information.

Coming July 12, 2017
Smart Customer Service Engages Customers

Sponsored by: Roundtable

This is a FREE E-Broadcast event! Register Today!
or Click Here for more information.

Coming July 26, 2017
Using Voice of the Customer Strategies for Better Customer Insights

Sponsored by: Calabrio and Verint

This is a FREE E-Broadcast event! Register Today!
or Click Here for more information.

Coming August 02, 2017
The Intersection of Ecommerce and CRM

Sponsored by: Roundtable

This is a FREE E-Broadcast event! Register Today!
or Click Here for more information.

Coming August 16, 2017
Leveraging Salesforce AppExchange for Sales & Marketing

Sponsored by: Roundtable

This is a FREE E-Broadcast event! Register Today!
or Click Here for more information.

Coming August 23, 2017
Proactive & Prescriptive Analytics

Sponsored by: Roundtable

This is a FREE E-Broadcast event! Register Today!
or Click Here for more information.

Coming September 13, 2017
Proactive Customer Service Respects Customers

Sponsored by: Roundtable

This is a FREE E-Broadcast event! Register Today!
or Click Here for more information.

Coming September 27, 2017
Workforce Optimization for More Productive Employees and Happier Customers

Sponsored by: Roundtable

This is a FREE E-Broadcast event! Register Today!
or Click Here for more information.

Coming October 11, 2017
Customer Experience Management for Building Customer Loyalty

Sponsored by: Verint

This is a FREE E-Broadcast event! Register Today!
or Click Here for more information.

Coming October 25, 2017
The Evolution of Contact Centers to Customer Engagement Centers

Sponsored by: Calabrio, SmartAction and Verint

This is a FREE E-Broadcast event! Register Today!
or Click Here for more information.

Coming November 01, 2017
Business Intelligence & Analytic Solutions for Deeper Insights

Sponsored by: Roundtable

This is a FREE E-Broadcast event! Register Today!
or Click Here for more information.

Coming November 15, 2017
Customers Prefer Self-Service

Sponsored by: Roundtable

This is a FREE E-Broadcast event! Register Today!
or Click Here for more information.

Coming December 06, 2017
Contact Center Innovations

Sponsored by: Roundtable

This is a FREE E-Broadcast event! Register Today!
or Click Here for more information.

Coming December 13, 2017
Must-Have Sales & Marketing Tools That Deliver Immediate ROI

Sponsored by: Roundtable

This is a FREE E-Broadcast event! Register Today!
or Click Here for more information.
 

For information on sponsoring a CRM magazine/CRM Media Web Event, please click here to download our sponsorship packet (PDF format) or contact DawnEl Harris (dawnel@destinationcrm.com).


Archived Web Events


Analytics: Data-Driven Relationships for Better Customer Experiences

Sponsored by: NICE, Calabrio and Verint
Original Broadcast Date: Feb. 22, 2017

Vector: Transforming Customer Service at Light Speed

Sponsored by: ServiceNow
Original Broadcast Date: Feb. 15, 2017

Creating Better Customer Experiences by Empowering Your Service Ambassadors

Sponsored by: PowerObjects
Original Broadcast Date: Feb. 01, 2017

The State of IVRs in 2017

Sponsored by: Convergys, Jacada and NICE
Original Broadcast Date: Jan. 25, 2017

Rethinking CRM: A Maturity Model for Delivering Proactive Customer Service

Sponsored by: ServiceNow
Original Broadcast Date: Dec. 06, 2016

Sharpening Your Omni-channel Service Strategy

Sponsored by: PowerObjects
Original Broadcast Date: Nov. 30, 2016

Evolving Toward Omnichannel Customer Experience

Sponsored by: inContact, Avaya and Pitney Bowes
Original Broadcast Date: Nov. 16, 2016

Customer Data - Is it Your CRM Achilles Heel?

Sponsored by: Trillium Software
Original Broadcast Date: Nov. 09, 2016

New CIO Strategies for Digital Customer Experiences

Sponsored by: Pitney Bowes, Informatica and bpm’online
Original Broadcast Date: Nov. 02, 2016

3 Key Contact Center Innovations for Better Support

Sponsored by: CallMiner, Aspect and Avaya
Original Broadcast Date: Oct. 26, 2016

High Performance Service: Alliance Health's CRM Service Journey and Best Practices

Sponsored by: PowerObjects
Original Broadcast Date: Oct. 18, 2016

Beyond CRM: Rethinking customer service

Sponsored by: ServiceNow
Original Broadcast Date: Oct. 12, 2016

Optimize Customer Experiences with Actionable Data

Sponsored by: Verint, Informatica, Calabrio, and inContact
Original Broadcast Date: Oct. 05, 2016

Accelerate Sales on Salesforce

Sponsored by: Conversica, MapAnything, Conga and Velocify
Original Broadcast Date: Sep. 28, 2016

Hyatt Hotels Corporation Transforms the Customer Experience with Customer Data Management

Sponsored by: Informatica
Original Broadcast Date: Sep. 21, 2016

Top Strategies for Customer Service Optimization

Sponsored by: Verint, Calabrio, inContact and Jacada
Original Broadcast Date: Sep. 14, 2016

Outperform Through Analytics: Understand Your Business, Optimize Your Resources, Satisfy Your Customers

Sponsored by: Qlik
Original Broadcast Date: Sep. 07, 2016

Extreme Call Deflection: Utilizing your Digital Arsenal (Dude!)

Sponsored by: [24]7
Original Broadcast Date: Aug. 30, 2016

How the Best Customer Support Utilizes Knowledge Management

Sponsored by: Verint, Pitney Bowes and NICE
Original Broadcast Date: Aug. 24, 2016

How Channel Hoppers and Employees Are Changing Customer Service

Sponsored by: Verint, Aspect, and inContact
Original Broadcast Date: Aug. 17, 2016

The Fundamentals of Effective Customer Experience Management

Sponsored by: InMoment and NICE
Original Broadcast Date: Aug. 10, 2016

Customer Engagement Strategies That Keep Customers Connected

Sponsored by: Verint, Pitney Bowes, Sparkcentral, and inContact
Original Broadcast Date: Jul. 27, 2016

Hitting the Bull's-Eye with Targeted Analytics

Sponsored by: OpenText
Original Broadcast Date: Jul. 20, 2016

Customer Service is the New Marketing

Sponsored by: CallMiner, Empirix, and Oracle
Original Broadcast Date: Jul. 13, 2016

Bolster Customer Support Efficiency and Productivity on Salesforce

Sponsored by: inContact, HeyWire, Inbenta and RightAnswers
Original Broadcast Date: Jun. 29, 2016

Know Your Customer better than your Competitors: Creating Better Customer Service with CRM

Sponsored by: PowerObjects
Original Broadcast Date: Jun. 22, 2016

Deliver Irresistible Mobile-First Customer Service

Sponsored by: Aspect and inContact
Original Broadcast Date: Jun. 15, 2016

Transform Salesforce into Your Complete Contact Center Solution

Sponsored by: Transera, A BroadSoft Company
Original Broadcast Date: Jun. 08, 2016

Two New Strategies for Intelligent and Fast Customer Service

Sponsored by: CallFinder and inContact
Original Broadcast Date: Jun. 01, 2016

Top Tools for Progressive CMOs

Sponsored by: Infor and NICE
Original Broadcast Date: May. 18, 2016

Face of the Customer Meet Face of the Machine: Connecting CRM and IoT

Sponsored by: PowerObjects
Original Broadcast Date: May. 11, 2016

The Indispensable Guide to Omnichannel Support

Sponsored by: Verint, inContact, NICE, and West
Original Broadcast Date: May. 04, 2016

4 Big Data Strategies You Can’t do Without

Sponsored by: Pitney Bowes, Informatica, Looker and Snowflake
Original Broadcast Date: Apr. 27, 2016

The Journey to Better Sales Analytics at UpCounsel

Sponsored by: Looker
Original Broadcast Date: Apr. 20, 2016

Top Strategies for Self-Service Success

Sponsored by: Verint, Aspect, Pitney Bowes, and nanorep
Original Broadcast Date: Apr. 13, 2016

Mastering Intelligent Customer Engagement in the Digital Age

Sponsored by: RedPoint Global
Original Broadcast Date: Apr. 06, 2016

3 “Must Haves” to Maximizing Sales Performance

Sponsored by: Microsoft
Original Broadcast Date: Mar. 30, 2016

A Sweeping Transformation: Learn how IBM achieved dramatic business results with a more informative CRM

Sponsored by: SugarCRM
Original Broadcast Date: Mar. 23, 2016

3 Key Strategies to Finding Your Next Sale

Sponsored by: Conversica, MapAnything, and TrustSphere
Original Broadcast Date: Mar. 16, 2016

Laying the CRM Foundation for High Performance Customer Care in 2016!

Sponsored by: PowerObjects
Original Broadcast Date: Mar. 09, 2016

Why Voice of the Customer Is Essential Now

Sponsored by: Verint, NICE, Calabrio, and Confirmit
Original Broadcast Date: Mar. 02, 2016
 

For information on sponsoring a CRM magazine/CRM Media Web Event, please click here to download our sponsorship packet (PDF format) or contact DawnEl Harris (dawnel@destinationcrm.com).

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