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Upcoming Web Events — Register Today!


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Coming August 30, 2016
Extreme Call Deflection: Utilizing your Digital Arsenal (Dude!)

Sponsored by: [24]7

This is a FREE E-Broadcast event! Register Today!
or Click Here for more information.

Coming September 07, 2016
Outperform Through Analytics: Understand Your Business, Optimize Your Resources, Satisfy Your Customers

Sponsored by: Qlik

This is a FREE E-Broadcast event! Register Today!
or Click Here for more information.

Coming September 14, 2016
Top Strategies for Customer Service Optimization

Sponsored by: Verint, Calabrio, inContact and Jacada

This is a FREE E-Broadcast event! Register Today!
or Click Here for more information.

Coming September 21, 2016
Hyatt Hotels Corporation Transforms the Customer Experience with Customer Data Management

Sponsored by: Informatica

This is a FREE E-Broadcast event! Register Today!
or Click Here for more information.

Coming September 28, 2016
Salesforce AppExchange for Sales & Marketing

Sponsored by: Conversica, MapAnything, Conga and Velocify

This is a FREE E-Broadcast event! Register Today!
or Click Here for more information.

Coming October 05, 2016
Leveraging Analytics to Optimize Customer Experiences

Sponsored by: Verint, Informatica, Calabrio, and inContact

This is a FREE E-Broadcast event! Register Today!
or Click Here for more information.

Coming October 26, 2016
Key Contact Center Innovations of 2016

Sponsored by: CallMiner, Aspect and Avaya

This is a FREE E-Broadcast event! Register Today!
or Click Here for more information.

Coming November 02, 2016
CRM for CIOs: What every CIO needs to know

Sponsored by: Pitney Bowes, Informatica and bpm’online

This is a FREE E-Broadcast event! Register Today!
or Click Here for more information.

Coming November 16, 2016
From Multichannel to Omnichannel

Sponsored by: inContact

This is a FREE E-Broadcast event! Register Today!
or Click Here for more information.

Coming December 07, 2016
CRM For Small & Midsized Businesses

Sponsored by: Roundtable

This is a FREE E-Broadcast event! Register Today!
or Click Here for more information.

Coming December 14, 2016
Connecting With Customers Through Social Media

Sponsored by: Roundtable

This is a FREE E-Broadcast event! Register Today!
or Click Here for more information.
 

For information on sponsoring a CRM magazine/CRM Media Web Event, please click here to download our sponsorship packet (PDF format) or contact DawnEl Harris (dawnel@destinationcrm.com).


Archived Web Events


How the Best Customer Support Utilizes Knowledge Management

Sponsored by: Verint, Pitney Bowes and NICE
Original Broadcast Date: Aug. 24, 2016

How Channel Hoppers and Employees Are Changing Customer Service

Sponsored by: Verint, Aspect, and inContact
Original Broadcast Date: Aug. 17, 2016

The Fundamentals of Effective Customer Experience Management

Sponsored by: InMoment and NICE
Original Broadcast Date: Aug. 10, 2016

Customer Engagement Strategies That Keep Customers Connected

Sponsored by: Verint, Pitney Bowes, Sparkcentral, and inContact
Original Broadcast Date: Jul. 27, 2016

Hitting the Bull's-Eye with Targeted Analytics

Sponsored by: OpenText
Original Broadcast Date: Jul. 20, 2016

Customer Service is the New Marketing

Sponsored by: CallMiner, Empirix, and Oracle
Original Broadcast Date: Jul. 13, 2016

Bolster Customer Support Efficiency and Productivity on Salesforce

Sponsored by: inContact, HeyWire, Inbenta and RightAnswers
Original Broadcast Date: Jun. 29, 2016

Know Your Customer better than your Competitors: Creating Better Customer Service with CRM

Sponsored by: PowerObjects
Original Broadcast Date: Jun. 22, 2016

Deliver Irresistible Mobile-First Customer Service

Sponsored by: Aspect and inContact
Original Broadcast Date: Jun. 15, 2016

Transform Salesforce into Your Complete Contact Center Solution

Sponsored by: Transera, A BroadSoft Company
Original Broadcast Date: Jun. 08, 2016

Two New Strategies for Intelligent and Fast Customer Service

Sponsored by: CallFinder and inContact
Original Broadcast Date: Jun. 01, 2016

Top Tools for Progressive CMOs

Sponsored by: Infor and NICE
Original Broadcast Date: May. 18, 2016

Face of the Customer Meet Face of the Machine: Connecting CRM and IoT

Sponsored by: PowerObjects
Original Broadcast Date: May. 11, 2016

The Indispensable Guide to Omnichannel Support

Sponsored by: Verint, inContact, NICE, and West
Original Broadcast Date: May. 04, 2016

4 Big Data Strategies You Can’t do Without

Sponsored by: Pitney Bowes, Informatica, Looker and Snowflake
Original Broadcast Date: Apr. 27, 2016

The Journey to Better Sales Analytics at UpCounsel

Sponsored by: Looker
Original Broadcast Date: Apr. 20, 2016

Top Strategies for Self-Service Success

Sponsored by: Verint, Aspect, Pitney Bowes, and nanorep
Original Broadcast Date: Apr. 13, 2016

Mastering Intelligent Customer Engagement in the Digital Age

Sponsored by: RedPoint Global
Original Broadcast Date: Apr. 06, 2016

3 “Must Haves” to Maximizing Sales Performance

Sponsored by: Microsoft
Original Broadcast Date: Mar. 30, 2016

A Sweeping Transformation: Learn how IBM achieved dramatic business results with a more informative CRM

Sponsored by: SugarCRM
Original Broadcast Date: Mar. 23, 2016

3 Key Strategies to Finding Your Next Sale

Sponsored by: Conversica, MapAnything, and TrustSphere
Original Broadcast Date: Mar. 16, 2016

Laying the CRM Foundation for High Performance Customer Care in 2016!

Sponsored by: PowerObjects
Original Broadcast Date: Mar. 09, 2016

Why Voice of the Customer Is Essential Now

Sponsored by: Verint, NICE, Calabrio, and Confirmit
Original Broadcast Date: Mar. 02, 2016

Improve your data usage in 2016

Sponsored by: Experian Data Quality
Original Broadcast Date: Feb. 24, 2016

The Seven Essential Components of Customer Relationship Management

Sponsored by: Webfortis
Original Broadcast Date: Feb. 17, 2016

How to Meet Rising Customer Service Engagement Expectations

Sponsored by: Verint, NICE, Panviva, and [24]7
Original Broadcast Date: Feb. 10, 2016

How to do Customer Service, 21st Century Style

Sponsored by: Microsoft Dynamics CRM
Original Broadcast Date: Feb. 03, 2016

How to Chart Successful Customer Journeys

Sponsored by: Cloud Sherpas, now part of Accenture, Verint Systems, NICE Systems, and IntelliResponse, a [24]7 Company
Original Broadcast Date: Jan. 20, 2016

The #1 Salesforce Investment in 2016

Sponsored by: Bluewolf and Informatica
Original Broadcast Date: Jan. 14, 2016

How to Integrate Social Media into Customer Service

Sponsored by: Sparkcentral and Harte Hanks
Original Broadcast Date: Dec. 09, 2015

Personalize Customer and Employee Experiences on Mobile Devices

Sponsored by: Aptean and Sparkcentral
Original Broadcast Date: Dec. 02, 2015

Unlocking the Power of Customer Experience

Sponsored by: Deloitte Digital, Sprinklr and Hybris Software & SAP CEC
Original Broadcast Date: Nov. 19, 2015

Ready IVRs and Virtual Agents for Omnichannel Environment

Sponsored by: Genesys and IntelliResponse, a [24]7 Company
Original Broadcast Date: Nov. 18, 2015

Convert More Leads with Prescriptive Analytics

Sponsored by: Scribe and SalesPredict
Original Broadcast Date: Nov. 11, 2015

Using digital to transform the customer experience into a brand equity opportunity

Sponsored by: hybris software, An SAP Company and MindTouch
Original Broadcast Date: Nov. 04, 2015

Design Optimal Customer Journeys

Sponsored by: IntelliResponse, Verint, Calabrio, and NewVoiceMedia
Original Broadcast Date: Oct. 28, 2015

Best Practices for PCI v3.0 Compliance: Eliminating Risk from Call Recording

Sponsored by: inContact
Original Broadcast Date: Oct. 21, 2015

The Next Step in Intelligent Support: KM + CRM

Sponsored by: Verint, Transversal, and RightAnswers
Original Broadcast Date: Oct. 14, 2015

How to Guide the Customer Experience in 2016

Sponsored by: Pitney Bowes, MaritzCX, Aptean, and OpinionLab
Original Broadcast Date: Oct. 07, 2015

New Innovations Help Create Positive Customer Service Journeys

Sponsored by: NICE, Verint, SAP, and LiveOps
Original Broadcast Date: Sep. 30, 2015

Solve the Customer Data Puzzle

Sponsored by: Scribe and Pitney Bowes
Original Broadcast Date: Sep. 23, 2015

The Omnichannel Imperative

Sponsored by: IntelliResponse, Verint, Aspect, and Janrain
Original Broadcast Date: Sep. 16, 2015

Customer Engagement is the New Normal

Sponsored by: SugarCRM
Original Broadcast Date: Sep. 09, 2015
 

For information on sponsoring a CRM magazine/CRM Media Web Event, please click here to download our sponsorship packet (PDF format) or contact DawnEl Harris (dawnel@destinationcrm.com).

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