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Upcoming Web Events — Register Today!


Coming April 23, 2014
Readying for the Contact Center Innovation Leap

Sponsored by: LiveOps, CX Act, SAP, and NewVoiceMedia

This is a FREE E-Broadcast event! Register Today!
or Click Here for more information.

Coming April 30, 2014
How Mobile Innovation is Transforming the In-Store Experience

Sponsored by: Genesys

This is a FREE E-Broadcast event! Register Today!
or Click Here for more information.

Coming May 07, 2014
What Happens when the Customer Experience Breaks?

Sponsored by: Aptean

This is a FREE E-Broadcast event! Register Today!
or Click Here for more information.

Coming May 21, 2014
Cloud Contact Center Solutions

Sponsored by: Genesys and Scribe

This is a FREE E-Broadcast event! Register Today!
or Click Here for more information.

Coming May 28, 2014
Voice of the Customer

Sponsored by: LiveOps and Verint

This is a FREE E-Broadcast event! Register Today!
or Click Here for more information.
 

For information on sponsoring a CRM magazine/CRM Media Web Event, please click here to download our sponsorship packet (PDF format) or contact DawnEl Harris (dawnel@destinationcrm.com).


Archived Web Events


Customer Engagement for a Changing World: New Thinking and Technology to Break Down Marketing, Sales and Service Siloes

Sponsored by: Thunderhead.com
Original Broadcast Date: Apr. 16, 2014

Creating A Successful Call Center Experience Through Data

Sponsored by: Experian Data Quality
Original Broadcast Date: Apr. 02, 2014

How to Create an Intelligent Contact Center

Sponsored by: Nuance Communications, KANA, LiveOps, and Ifbyphone
Original Broadcast Date: Mar. 26, 2014

Unleash the Power of Your Big Voice Data

Sponsored by: Calabrio, Inc.
Original Broadcast Date: Mar. 12, 2014

The new state of data quality: Improving data to boost customer engagement

Sponsored by: Experian Data Quality
Original Broadcast Date: Mar. 05, 2014

Turn Complex Data Into Actionable Insight

Sponsored by: Progress Software, Calabrio, and SAP
Original Broadcast Date: Feb. 26, 2014

Go Mobile to Close More Deals and Delight Your Customers

Sponsored by: DocuSign
Original Broadcast Date: Feb. 19, 2014

Self-Service Meets Multichannel Support

Sponsored by: IntelliResponse, VoltDelta, Genesys, and Nuance Communications
Original Broadcast Date: Jan. 29, 2014

TRANSFORMING THE CUSTOMER EXPERIENCE THROUGH SOCIAL COMMUNITIES

Sponsored by: Jive
Original Broadcast Date: Dec. 18, 2013

Social Media Goes Beyond the Contact Center

Sponsored by: KANA, Aspect, Oracle, and LiveOps
Original Broadcast Date: Dec. 11, 2013

Truth, Lies and Mobile Advertising

Sponsored by: 4INFO
Original Broadcast Date: Nov. 20, 2013

What Customers Really Expect from Interactions

Sponsored by: KANA, LiveOps, Verint, and AVOKE Analytics
Original Broadcast Date: Nov. 13, 2013

Better Together: CRM + Five9

Sponsored by: Five9
Original Broadcast Date: Nov. 06, 2013

4 Strategies to Improve Your Omni-channel Support

Sponsored by: KANA, Voxeo, an Aspect company, LiveOps, and IntelliResponse
Original Broadcast Date: Oct. 16, 2013

Want Better Support? Fix Your Broken Knowledge Problems

Sponsored by: KANA and Coveo
Original Broadcast Date: Sep. 25, 2013

The Contact Center Transformation Is Happening; Are You Investing Wisely?

Sponsored by: LiveOps
Original Broadcast Date: Sep. 18, 2013

Meet Customer Information Demands With Virtual Agents

Sponsored by: Nuance, Creative Virtual, and IntelliResponse
Original Broadcast Date: Sep. 11, 2013

Sell More Anytime, Anywhere on Any Device

Sponsored by: Oracle
Original Broadcast Date: Aug. 28, 2013

7 Signs You Need Advanced Analytics for Salesforce.com (or any CRM) and Why They Matter

Sponsored by: Birst
Original Broadcast Date: Aug. 21, 2013

Accelerate Your Salesforce.com Investment

Sponsored by: Genesys, TOA Technologies, DocuSign, and Act-On
Original Broadcast Date: Aug. 14, 2013

So, what kind of customer experience are you providing?

Sponsored by: Baker Tilly
Original Broadcast Date: Aug. 07, 2013

Master Proactive Outbound IVR Engagements

Sponsored by: VoltDelta, Aspect, and Voxeo
Original Broadcast Date: Jul. 31, 2013

Engage or Perish: Hot Trends and Innovations in Consumer Engagement

Sponsored by: eGain
Original Broadcast Date: Jul. 24, 2013

Moving from Basic Automation to Marketing Sophistication

Sponsored by: Harte-Hanks and Pardot, An ExactTarget® Company
Original Broadcast Date: Jul. 10, 2013

Address the Customer Experience Imperative

Sponsored by: Voxeo and Nuance
Original Broadcast Date: Jun. 26, 2013

Implementing a Virtual Agent: RFP, Pilot, Implementation & Results

Sponsored by: Creative Virtual
Original Broadcast Date: Jun. 12, 2013

Happy Agents Happy Customers: A Strong Case for an Integrated Multichannel Desktop

Sponsored by: LiveOps
Original Broadcast Date: Jun. 11, 2013

Email marketing: How to stand out from the crowd with relevance, context, and ever-fresh content

Sponsored by: Infor
Original Broadcast Date: Jun. 05, 2013

How VoC Tools Can Improve Customer Experiences

Sponsored by: KANA, AVOKE Analytics, IntelliResponse and ForeSee
Original Broadcast Date: May. 29, 2013

How to Create Recurring Revenue

Sponsored by: Aria Systems
Original Broadcast Date: Apr. 24, 2013
 

For information on sponsoring a CRM magazine/CRM Media Web Event, please click here to download our sponsorship packet (PDF format) or contact DawnEl Harris (dawnel@destinationcrm.com).

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