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FREE live Web events produced by destinationCRM.com and CRM magazine.
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Upcoming Web Events — Register Today!


Coming October 25, 2017
The Evolution of Contact Centers to Customer Engagement Centers

Sponsored by: Calabrio, SmartAction, Verint and NICE

This is a FREE E-Broadcast event! Register Today!
or Click Here for more information.

Coming November 01, 2017
Business Intelligence & Analytic Solutions for Deeper Insights

Sponsored by: NICE and Looker

This is a FREE E-Broadcast event! Register Today!
or Click Here for more information.

Coming November 08, 2017
Customer Experience Management for Building Customer Loyalty

Sponsored by: Verint and Trianz

This is a FREE E-Broadcast event! Register Today!
or Click Here for more information.

Coming November 15, 2017
Customers Prefer Self-Service

Sponsored by: Pitney Bowes and NICE

This is a FREE E-Broadcast event! Register Today!
or Click Here for more information.

Coming December 06, 2017
Contact Center Innovations

Sponsored by: InGenius

This is a FREE E-Broadcast event! Register Today!
or Click Here for more information.

Coming December 13, 2017
Must-Have Sales & Marketing Tools That Deliver Immediate ROI

Sponsored by: Conga and Looker

This is a FREE E-Broadcast event! Register Today!
or Click Here for more information.
 

For information on sponsoring a CRM magazine/CRM Media Web Event, please click here to download our sponsorship packet (PDF format) or contact DawnEl Harris (dawnel@destinationcrm.com).


Archived Web Events


Preparing Your Contact Center for 2018

Sponsored by: Altivon and Genesys
Original Broadcast Date: Oct. 04, 2017

Workforce Optimization for More Productive Employees and Happier Customers

Sponsored by: NICE and OpenText
Original Broadcast Date: Sep. 27, 2017

Confessions of a CDO: Inside the evolving role of the Chief Data Officer

Sponsored by: Experian Data Quality
Original Broadcast Date: Sep. 20, 2017

Increasing Website Engagement and Traffic With Web Push Notifications

Sponsored by: Urban Airship
Original Broadcast Date: Sep. 14, 2017

Beyond CRM: Building the Business Case for Transforming Customer Service

Sponsored by: ServiceNow
Original Broadcast Date: Aug. 29, 2017

Predictive & Prescriptive Analytics For Better Customer Experiences

Sponsored by: NICE and DialogTech
Original Broadcast Date: Aug. 23, 2017

Leveraging Salesforce AppExchange for Sales

Sponsored by: Conga and BigTinCan
Original Broadcast Date: Aug. 16, 2017

Using Voice of the Customer Strategies for Better Customer Insights

Sponsored by: Calabrio, Verint, NICE and Confirmit
Original Broadcast Date: Jul. 26, 2017

Leveraging Customer Data to Personalize Engagement

Sponsored by: RedPoint
Original Broadcast Date: Jul. 19, 2017

Engaging Customers with Smart Customer Service

Sponsored by: Radial and Verint
Original Broadcast Date: Jul. 12, 2017

Adaptive Tech Puts the 'Super' Back in 'Supervisor'

Sponsored by: NICE
Original Broadcast Date: Jun. 28, 2017

Accelerate Your Understanding of Customer Journeys Through Real-World Examples

Sponsored by: NICE
Original Broadcast Date: Jun. 21, 2017

Predicting User Churn & Mobile App Retention Benchmarks

Sponsored by: Urban Airship
Original Broadcast Date: Jun. 14, 2017

How to Develop Winning Customer Engagement Strategies

Sponsored by: ServiceNow
Original Broadcast Date: Jun. 06, 2017

Crush Your Quota with A.I.-Assisted Sales

Sponsored by: EverString
Original Broadcast Date: May. 24, 2017

Inside the Circle of Trust: Data Management for Modern Enterprises

Sponsored by: Experian
Original Broadcast Date: May. 17, 2017

Making the Transition from Multichannel to Omnichannel Customer Service

Sponsored by: NICE and Masergy
Original Broadcast Date: Apr. 26, 2017

Data - The Key to Effective Marketing Solutions and Automating Processes

Sponsored by: Informatica and Tableau
Original Broadcast Date: Apr. 19, 2017

The Keys to Delivering Next-Gen Customer Service

Sponsored by: Oracle
Original Broadcast Date: Apr. 12, 2017

Creating an Intelligent Contact Center for Competitive Advantage

Sponsored by: Calabrio, SmartAction, Verint and eLoyalty
Original Broadcast Date: Apr. 05, 2017

Best Practices to Get on the Path to CRM Success

Sponsored by: PowerObjects
Original Broadcast Date: Mar. 29, 2017

Innovations That Drive Superior Customer Engagement

Sponsored by: Pitney Bowes
Original Broadcast Date: Mar. 22, 2017

Sales Enablement Tools To Power High-Performance Organizations

Sponsored by: Congo, Bigtincan and NICE
Original Broadcast Date: Mar. 01, 2017

Analytics: Data-Driven Relationships for Better Customer Experiences

Sponsored by: NICE, Calabrio and Verint
Original Broadcast Date: Feb. 22, 2017

Vector: Transforming Customer Service at Light Speed

Sponsored by: ServiceNow
Original Broadcast Date: Feb. 15, 2017

Creating Better Customer Experiences by Empowering Your Service Ambassadors

Sponsored by: PowerObjects
Original Broadcast Date: Feb. 01, 2017

The State of IVRs in 2017

Sponsored by: Convergys, Jacada and NICE
Original Broadcast Date: Jan. 25, 2017

Rethinking CRM: A Maturity Model for Delivering Proactive Customer Service

Sponsored by: ServiceNow
Original Broadcast Date: Dec. 06, 2016

Sharpening Your Omni-channel Service Strategy

Sponsored by: PowerObjects
Original Broadcast Date: Nov. 30, 2016

Evolving Toward Omnichannel Customer Experience

Sponsored by: inContact, Avaya and Pitney Bowes
Original Broadcast Date: Nov. 16, 2016

Customer Data - Is it Your CRM Achilles Heel?

Sponsored by: Trillium Software
Original Broadcast Date: Nov. 09, 2016

New CIO Strategies for Digital Customer Experiences

Sponsored by: Pitney Bowes, Informatica and bpm’online
Original Broadcast Date: Nov. 02, 2016

3 Key Contact Center Innovations for Better Support

Sponsored by: CallMiner, Aspect and Avaya
Original Broadcast Date: Oct. 26, 2016
 

For information on sponsoring a CRM magazine/CRM Media Web Event, please click here to download our sponsorship packet (PDF format) or contact DawnEl Harris (dawnel@destinationcrm.com).

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