Apple TV You could win a Apple TV just by registering and attending a destinationCRM web event. Congratulations to the winner for February, Ryan Odegaard!

			Coming June 26, 2013 Address the Customer Experience Imperative Join Voxeo and Nuance in this Webinar and learn why companies are focusing on the caller experience and competitive differentiation benefits delivered by a hosted IVR, rather than just bottom line savings; practical guidelines for determining the right deployment model and calculate short- and long-term TCO; how to discover deployment options that could cut costs, improve reliability, and ensure you never miss calls due to a shortage of ports; why speech technology is well-suited for a shared, on-demand delivery; and how speech recognition technology delivers more accurate, intuitive, and human-like interactions across IVR and mobile channels. Sponsored by: Voxeo and Nuance This is a FREE E-Broadcast event! Register Today! or Click Here for more information.
			Coming July 10, 2013 Moving from Basic Automation to Marketing Sophistication Saavy marketing leaders realize that building a team of talented marketing operations people is critical to deliver powerful results. These leaders know the value of staff skilled at building effective lifecycle campaigns that connect with prospects and customers at the right time, in the right way, ultimately driving revenue. Above all, these strong marketing stakeholders have the operational leadership skills to help their organizations reach new levels of marketing maturity. Attend this webinar to learn how to become a stronger marketing leader by developing your marketing ops skills. Sponsored by: Harte-Hanks and Pardot, An ExactTarget® Company This is a FREE E-Broadcast event! Register Today! or Click Here for more information.

For information on sponsoring a CRM magazine/CRM Media Web Event, please click here to download our sponsorship packet (PDF format) or contact DawnEl Harris (dawnel@destinationcrm.com).

			Implementing a Virtual Agent: RFP, Pilot, Implementation & Results Virtual agents are becoming the go-to self-service solution for enterprises who recognize the need to create a seamless multichannel customer experience. Virtual agents not only improve customer satisfaction, but they also reduce support costs by deflecting calls, live chats and emails to your call center. Join Creative Virtual USA CEO, Richard Simons and Paulo Barrett, Manager of Implementation Services for a healthy discussion on using virtual agents to create a seamless and engaging customer experience. Sponsored by: Creative Virtual Original Broadcast Date: Jun. 12, 2013
			Happy Agents Happy Customers: A Strong Case for an Integrated Multichannel Desktop Join Richard Snow, VP & Research Director from Ventana Research and Siobhan Payet, UK Director, LiveOps, as they present several compelling findings from Richard's recent Agent Desktop research that support the notion that empowering your agents with an integrated multichannel desktop including voice, email, chat, SMS, FB and Twitter will improve the customer experience and the business bottom line. Sponsored by: LiveOps Original Broadcast Date: Jun. 11, 2013
			Email marketing: How to stand out from the crowd with relevance, context, and ever-fresh content Join us to learn how to increase your email click-through rates by as much as 50%, take email personalization to the next level, deliver more relevant offers to your customers so they keep coming back for more, and grow your revenue. Sponsored by: Infor Original Broadcast Date: Jun. 05, 2013
			How VoC Tools Can Improve Customer Experiences Join KANA, AVOKE Analytics, IntelliResponse and ForeSee in this webinar and learn how to understand a customer conversation and spot problems and opportunities early; leverage multichannel and multi-device experiences to positively affect the overall customer experience; queue insights and issues to agents, managers, and systems for appropriate and timely responses; and quantify customer experiences to understand and predict future success. Sponsored by: KANA, AVOKE Analytics, IntelliResponse and ForeSee Original Broadcast Date: May. 29, 2013
			How to Create Recurring Revenue Businesses and consumers are changing the way they purchase, favoring predictable, subscription-based payment plans over large upfront investments. Accommodate more customers by turning your traditional payment process into a more customer-friendly payment plan. Sponsored by: Aria Systems Original Broadcast Date: Apr. 24, 2013
			How to Catapult CRM's Value Join KANA, ServiceMax, Salesforce.com, and SalesNOW in this FREE webinar to learn how to acquire customers faster to boost revenue, cost-effectively connect with your customers across all service channels, make smarter business decisions with a complete view of your business, extend the value of your mobile, social, and cloud-based system to field service professionals, delight your customers with an end-to-end CRM solution, and reduce the cost to serve customers. Sponsored by: KANA, ServiceMax, Salesforce.com, and SalesNOW Original Broadcast Date: Apr. 17, 2013
			How to Build a Multichannel Support Environment Join Voxeo, LiveOps, Angel and Nuance in this Free Webinar and learn how to use mobile as a killer device to improve the customer experience and lower contact center costs; increase self-service through mobile, voice, SMS, Chat, and Social to better serve your customers; take advantage of Intelligent Virtual Assistants to deliver fast, engaging, and consistent self-service options via multiple touch points - IVR, Mobile and the Web; and much more. Sponsored by: Voxeo, LiveOps, Angel and Nuance Original Broadcast Date: Apr. 10, 2013
			4 Intelligent Contact Center Strategies Join VoltDelta, KANA, Angel, and IntelliResponse in this FREE Webinar and learn how to identify consumer expectations and technologies that are changing customer service, encourage use and reuse of the voice self service channel, proactively engage customers at their key moments of truth, provide cross-channel consistency by using customer context and guided processes, increase customer satisfaction using real-time business intelligence data, use analytics to detect application issues and make iterative changes, utilize self-service and SIRI to change customer service, and prepare for the contact center of the future. Sponsored by: VoltDelta, KANA, Angel, and IntelliResponse Original Broadcast Date: Mar. 27, 2013
			Deliver the Optimal Customer Experience at Less Cost with an Integrated Multichannel Desktop in the Cloud Join Omer Minkara, noted Customer Experience and Service Management Research Analyst with the Aberdeen Research Group, and Kieron Lawson is Chief Technology Officer, Cloud Applications at LiveOps, as they present several unique findings from recent research which support the notion that a better agent experience equals a better customer experience. Sponsored by: LiveOps Original Broadcast Date: Mar. 20, 2013
			8 Tips and Tools to Manage Data Privacy and Increase Your Marketing ROI Join experts from TRUSTe to learn about 8 insightful tips and tools to help you manage data privacy and increase your marketing ROI in 2013. Topics covered will include implications of DNT, US vs. EU considerations, mobile web and app considerations, marketing to kids, managing trackers on your site, privacy-safe behavioral advertising, how privacy impacts consumer trust, and more! Sponsored by: TRUSTe Original Broadcast Date: Mar. 07, 2013
			Look Forward with Predictive Sales Analytics: Unlock Greater Value from Sales Force Automation with Advanced Sales Analytics Join CRM Magazine and Birst and learn how to untap the wealth of information contained in Salesforce.com, Siebel, Microsoft Dynamics, Netsuite, SAP and other SFA applications to analyze and predict what will happen in your environment based on what already has. Discover the latest new capabilities of sales analytics representing the next generation of analytical applications that are in-context and forward looking. Sponsored by: Birst Original Broadcast Date: Mar. 06, 2013
			Make the Most of Your Customer Data Join Infor, Calabrio, and Alteryx in this FREE Webinar and learn how to obtain data across disparate internal and external sources to generate a single view of the customer, leverage data across the organization to make better business decisions, turn contact center conversations into data, share telephone interactions to support strategic business initiatives, and empower business, customer, and marketing analysts to drive desirable outcomes for the organization. Sponsored by: Infor, Calabrio and Alteryx Original Broadcast Date: Feb. 27, 2013
			CRM Optimization: Putting the "Customer" back in CRM Is your CRM strategy outdated? Ask your executives - do they truly understand what modern CRM is and what it could mean to their firm? If the answer isn’t holistic and customer-centric, then your CRM is likely not providing the value to the organization that it should be. If typical, your CRM implementation has been part opportunistic and part strategic. Many early CRM solutions were bought by small groups of sales people to solve immediate contact and sales force automation needs. These implementations may have missed the value a CRM solution should deliver; the ability to truly understand the 'customer.' Sponsored by: Baker Tilly Original Broadcast Date: Feb. 20, 2013
			New Research: How Companies are Approaching Data Quality Experian QAS recently surveyed over 800 global professionals to find out how organizations measure, maintain and improve contact data quality and what motivates them to clean information. Attend this webinar to hear the results of the December 2012 research study, interesting trends across different global markets and vertical industries, and tips for improving contact data within your organization. Sponsored by: Experian QAS Original Broadcast Date: Feb. 06, 2013
			Self-Service Solutions That Delight Customers and Reduce Costs Join us on this Roundtable Web event and learn how to empower your customers with self-service options that exceed their expectations and reduce your costs, regardless of the channel: Voice, Web, mobile, or social media. Our panel of experts from Oracle, Voxeo, IntelliResponse and AVOKE Analytics will present concise recommendations to help you implement self-service solutions that delight your customers with efficient and cost effective solutions, which will save you money. Sponsored by: Oracle, Voxeo, IntelliResponse and AVOKE Analytics Original Broadcast Date: Jan. 30, 2013
			4 Social Media Support Strategies Join Parature, Verint Systems, KANA, and Oracle in this FREE Webinar and learn how to enable collaboration across the enterprise to provide service and support in social media; enhance loyalty, drive voice of the customer listening, and reduce costs; intelligently identify, route, and engage directly with your customers through social media; and integrate social media into contact center workflows to solve customer issues, protect your brand, and improve satisfaction. Sponsored by: Parature, Verint Systems, KANA, and Oracle Original Broadcast Date: Dec. 12, 2012
			Managing Forward: Using Analytics Today to Drive Your Business Tomorrow Modern consumers are multi-channel and multi-device. And in today's ultra-competitive world, the experience they have with your company, regardless of channel, is going to determine where their loyalties lie. Learn how to go beyond just listening to actually measure and quantify the experience of your customers today in a way that helps you understand and predict future success. Larry Freed, President and CEO of ForeSee, will discuss how satisfaction analytics can focus resources and prioritize improvements that have the greatest impact on ROI. Sponsored by: ForeSee Original Broadcast Date: Dec. 05, 2012
			More Time Selling Means More Sales Join us for this free webinar to learn successful tips on how you can free yourself from administrative tasks in order to spend more time selling and achieve more sales. Hear best practices from, Mark Woollen, VP of Sales Cloud Marketing at salesforce.com, who will walk you through the most important steps, including key customer examples, to increase sales productivity so everyone crushes their quotas. Sponsored by: Salesforce.com Original Broadcast Date: Nov. 28, 2012
			4 Incredibly Effective Customer Service Strategies Join KANA, Infor, inContact, and Varolii, in this FREE on-demand webinar and learn how to incorporate successful knowledge management processes, leverage the cloud to become more agile and responsive to customers, drive smartphone app adoption with push notifications and relevant Web apps, and use predictive analytics to balance customer wants with business needs. Sponsored by: KANA, Infor, inContact and Varolii Original Broadcast Date: Nov. 14, 2012
			Improving Customer Experience: The intersection of cloud billing and CRM Join Forrester Research and Aria Systems for a webinar focused on the applications strategies that are driving today's successful recurring revenue infrastructure. During this complimentary virtual event, you will learn about insights on integration strategies between CRM systems and subscription management platforms; considerations for a robust billing platform, including integration capabilities; avoiding the negative impact/consequences of poorly integrating your cloud billing and CRM systems; and real-world customer experiences and best practices. Sponsored by: Aria Original Broadcast Date: Nov. 07, 2012
			Get Ready for Multichannel Customer Service in 2013 Join Ektron, Voxeo, SAP, and Next IT and learn how to incorporate self-service within your multichannel customer service strategy, avoid a gap between your self-service solutions and your contact center, improve customer engagements, conversions, and retention with personalization, provide a consistent and integrated customer experience across digital channels, effectively address mobile customers through apps and social channels, simplify the migration from a voice-only call center to a multichannel contact center, leverage conversational technology for the mobile channel and improve user experience, and provide a richer, more intuitive way to accomplish tasks on mobile devices. Sponsored by: Ektron, Voxeo, SAP, and Next IT Original Broadcast Date: Oct. 24, 2012
			2 Technologies That Improve Sales Effectiveness Join this webinar and learn how leading organizations focus on social collaboration to accelerate sales cycles, mobilize their best resources for every deal, provide insight into the patterns of success behind deals, save time and reduce overpayments with a compensation management tool, and easily communicate changes in sales plans. Sponsored by: CRM Media Roundtable Original Broadcast Date: Oct. 17, 2012
			Steps to Successful Implementation of an Online Chat Channel Online chat has been proven to improve site conversions, reduce service costs, and improve overall customer satisfaction - if deployed properly. Learn the steps businesses like yours have taken in successfully launching chat, as well as the surprises they encountered along the way, in this free, one-hour seminar. Sponsored by: Netop Original Broadcast Date: Oct. 03, 2012
			What's Needed for Great Customer Experiences Join KANA, Parature, IntelliResponse, and SAP in this CRM roundtable Web event and to learn how to craft a unified and consistent customer experience across customer communication channels, deliver the right experience throughout the customer journey, determining a knowledge base roadmap for your organization, use knowledgebase for issue deflection, remove the high call/email volume and keep information in one location, recognize the intent of customer questions and requests using natural language processing, and provide consistent knowledge delivery (internal and external) throughout your service organization. Offer seamless knowledge continuity throughout your business processes/transactional processing. Sponsored by: KANA, Parature, IntelliResponse, and SAP Original Broadcast Date: Sep. 12, 2012
			CRM, Contact Center and the Cloud: How Two Companies Unify All Three Join top technologists Greg Levow from Expert Planet, Randy Taylor from Copart and Jason Turpin from Five9 for an interactive discussion on how to link CRM and CTI via the cloud, to dramatically improve agent productivity and customer interaction quality. Greg and Randy will discuss how they leverage Five9 and Salesforce cloud-based solutions to improve service offerings and give agents access to critical customer data. Sponsored by: Five9 Original Broadcast Date: Sep. 05, 2012
			Online Behavioral Advertising, Self Regulation and Do-Not-Track: What you need to know. Online Behavioral Advertising (OBA) and privacy continues to take center stage with media and regulators. The acceptance of the self-regulatory program with advertisers, publishers, ad networks, and regulators has continued to grow both in the US and in the EU. This webinar is a must-attend for marketers, advertisers, and branded website publishers. In this webcast, we will examine what these new developments mean to your business. Sponsored by: TRUSTe Original Broadcast Date: Aug. 29, 2012
			Integrate Social with Multichannel Sales and Service Going social is more than simply monitoring, which is where most businesses are at. How can they go to the next step and monetize? This webinar will provide a step-by-step approach on how to go from "monitor" to "monetize" in social. Sponsored by: eGain Original Broadcast Date: Aug. 22, 2012
			Deliver Personalized Customer Experiences with Salesforce.com There are ways to deliver relevant customer information in a personalized way that incorporates a customer's history and relationship with the company. By leveraging data from your Salesforce.com investments, automated Web self-service efforts can be highly personalized. What's more, everyone in the customer journey (including sales, marketing, and customer service professionals) has the same information and, therefore, can consistently provide the right response to the right person at the right time. Sponsored by: CRM Media Roundtable Original Broadcast Date: Aug. 16, 2012
			Leveraging the Voice of the Customer to Create Brag-Worthy Customer Experience In this webinar, learn how you can use a Voice of the Customer program to deliver brand-building customer service that stands out from the norm. Key insights: how to leverage your technology to connect with customers in the channel and at the time they want, how to use social media to generate positive buzz for your company, and how to leverage customer feedback to create remarkable customer experiences. Sponsored by: inContact Original Broadcast Date: Aug. 09, 2012
			Customer Service Channels – which do you offer to whom and when? Join this interactive webinar with Dr. Catriona Wallace, director of Fifth Quadrant, as she profiles which channels consumers like, which they hate and why that matters to you. Sponsored by: Citrix Online Original Broadcast Date: Aug. 02, 2012
			Grow and Retain Customer Loyalty with Effective Contact Centers Join VoltDelta, Voxeo, inContact, and SAP for this informative Webinar and learn how to connect with customers in the channel and at the time they want, make customer service more proactive and personalized, consistently ensure positive experiences across all channels, generate a positive economic impact on your bottom line, improve automation success with cross-channel analytics, deliver brand-building customer service that stands out from the norm, gain efficiency in your contact center operations, and delight your customers with a "wow" contact center experience. Sponsored by: CRM Media Roundtable Original Broadcast Date: Jul. 25, 2012
			Taming the Velocity & Variety of Customer Data Big Data is causing quite a stir. But the hype masks a greater challenge for sales and service teams operating in complex B2C or B2B environments: data variety and velocity of change. During this web event, you'll learn a transformational approach to provide your sales and service teams with access the right information they need at the right time to engage customers. Sponsored by: CRM Media Roundtable Original Broadcast Date: Jul. 18, 2012
			How Mobility is Changing Service Efforts Are your mobile applications fully integrated with customer records? Can field sales and service reps instantly retrieve updated account records, connect with subject matter experts, and interact with all the back-end processes needed to drive business? If the answer is "no" to any of these questions, then attend this Webinar on how to improve customer service using mobile technology. Sponsored by: CRM Media Roundtable Original Broadcast Date: Jul. 11, 2012
			Moving to the Cloud: Truth or Dare? Historically, SaaS call center providers have struggled to provide the security, scalability and integration that companies require. But this isn't always the case today. In this webcast, USAN's Tad Thompson presents five common gotchas associated with cloud call centers and how they compare to on-premise software. Sponsored by: USAN Original Broadcast Date: Jun. 27, 2012
			Best Practices for Data Migration Please join CRM Magazine and Experian QAS to learn about best practices for managing the data migration process. This webinar will highlight Experian QAS research related to data quality best practices. This presentation will outline the key components to a successful data migration project and examine industry trends. Sponsored by: Experian QAS Original Broadcast Date: Jun. 20, 2012

For information on sponsoring a CRM magazine/CRM Media Web Event, please click here to download our sponsorship packet (PDF format) or contact DawnEl Harris (dawnel@destinationcrm.com).