The retail space is highly competitive. While battling for customer mind- and wallet share on a daily basis, you're holding off your competition. The key to gaining traction with existing and new customers is providing great customer journeys. LSH Auto, a luxury car retailer, prides itself on extending the best possible sales and service experiences to every customer. From the showroom, to the service department, to the contact center, LSH provides the personalized care their customers expect.
In this webinar learn how LSH Auto:
– Improved contact center call answer rates from less than 60 percent to nearly 90
– Constantly evolving routed calls to the correct person with the right information
– Uses speech analytics to advance customer communication analysis
– Became more customer focused to provide enjoyable motoring experiences
To discover how LSH Auto is advancing customer care and how you can apply the same learnings to your retail business join us on Tuesday, November 14th, 11 AM PT / 2 PM ET.
Register Now to attend the webinar Accelerating Customer Experiences in Retail Today. |
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| SPEAKERS |
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Chris Gensmantel
Chief Information Officer
LSH Auto UK Ltd |
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Peter Milligan
Director Vertical Solutions Marketing
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