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Humans and their Chatbots:
AI-Assisted Answers for Everyone |
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We've crossed a Rubicon of sorts: Customers and agents will be relying on conversational AI-assisted chatbots at an increasing rate for years to come, and the technology will improve with use and investment. But what are the key considerations organizations should examine during this transition period?
Join our panel of experts from Verint, 8x8, and Replicant, who will offer their insights for adopting or expanding AI-assisted chatbots.
We will discuss these topics, which are crucial for navigating this next step in your customer service conversion:
– The key benefits reported by contact centers already using AI chatbots
– How to transition from a telephony-centric contact center
– How to overcome the key barriers to adoption
– How AI and automation allow brands to resolve, not deflect, customer service issues
– Which KPIs are impacted when AI is deployed in a natural and effective manner
– The value of open applications and domain-specific data
Don't miss this live event on Wednesday, August 9th, 2023 - 11 AM PT / 2 PM ET.
Register Now to attend the webinar Humans and their Chatbots: AI-Assisted Answers for Everyone.
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MODERATOR |
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Bridget Lange
VP, Business Operations
Verint |
Karina Howell
Sr. Product Marketing Manager
8x8 |
Fred Fontes Gerards
General Manager, Implementation and Delivery
Replicant |
Bob Fernekees
Publisher
CRM magazine |
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