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In the ever-evolving landscape of contact center management, addressing key operational challenges is paramount.
This exclusive webinar is designed for contact center leaders and operations professionals seeking innovative solutions to scale for high call volume, reduce agent training costs, and boost essential KPIs.
Join us as we explore game-changing strategies to revolutionize your contact center operations and learn how generative and conversational AI can effectively deflect repetitive calls and provide real-time answers to customer queries.
We will cover these key takeaways:
– Master Scalability: How to intelligently scale your contact center operations to meet high call volume and seasonal demand.
– Optimize Training Efforts: Learn how to deliver cost-effective agent training that increases agent proficiency faster and more reliably.
– Enhance KPI Outcomes: Drive improvements in KPIs such as Average Handling Time (AHT) and Time to Resolution (TTR) and for stronger operational efficiency and customer satisfaction.
Take advantage of this opportunity to gain a competitive edge in the contact center space by adopting transformative solutions that will propel your operations to new heights.
Join us for this live one-hour event on
Wednesday, January 31, 2024, 11 AM PT / 2 PM ET.
Register Now to attend the webinar Elevate Contact Center Operations: Transformative Strategies that Drive Efficiency. |
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| SPEAKERS |
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Helena Chen
Sr. Product Marketing Manager
Uniphore |
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Derek Top
Senior Analyst & Research Director
Opus Research |
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| MODERATOR |
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Bob Fernekees
Publisher
CRM magazine |
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