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Articles: Social CRM
New products combine customer engagement and omnichannel commerce capabilities with the SAP HANA platform.
Jive Connectors for Office 365 bridge the gap between on-premises and cloud.
Latest product update enhances management of eBay and enables social and mobile commerce.
It may take a village to keep your customers happy and improve your bottom line, but you need patience. (Featured on SmartCustomerService.com.)
The partnership between Hootsuite and Contactzilla brings social listening to contact management,
How today's sales teams are insulting buyer intelligence.
Audience activation app helps the team better segment and target its Facebook followers.
The pizza chain has social media customer care under control with Astute SRM.
Young hypertaskers prefer user-generated content to traditional media.
Mapping out the ultimate next-generation product.
Uncovering the traits that set industry leaders apart.
Sales teams are adopting lead management roles.
How four Web giants aim to know more about consumers than we can even imagine.
Whispir lets organizations communicate with customers and employees via text message, voice, Web, email, mobile, or social media.
Is your company ready to take the plunge?
Tips for giving customers exactly what they pay for.
The new tool allows brands to make Instagram images shoppable.
New Community Cloud propels Salesforce.com into the fast-growing $3.5 billion enterprise collaboration market.
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Companies: Social CRM
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