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Articles: Social CRM
B2B marketers can stop wasting time and money while maximizing conversions using these ABM tactics.
With Reputation.com's Business Listings solution, companies retain ownership of their online reputation and listings data.
Zoho Social for Agencies helps digital agencies manage the social accounts of their clients.
Vendasta has revealed a new design and improved functionality for Social Marketing.
Nuance's social media tool enables companies to unify customer service across omnichannel platforms. (Featured on SmartCustomerService.com.)
Conversocial and some of its customers have been given early access to the closed beta of Facebook Messenger customer chat. (Featured on SmartCustomerService.com.)
With consumers now in control of the conversation, businesses must start approaching the customer as a lifelong relationship that needs to be nurtured.
Group Manager helps online community managers customize engagement and track performance.
The acquisitions allow Higher Logic to offer an expanded suite of engagement capabilities for marketing automation, social outreach, and online communities.
The Marketing Cloud integration aims to help B2B firms strengthen their social media marketing campaigns.
Businesses can manage all online reviews, surveys, and social media from one place.
The alliance enables joint customers to access and share content gathered through Chute within Hootsuite.
The provider of plant-based food products turned to Conversocial for help engaging customers on the social media channel
Wristband Resources uses Artifi to drive a double-digit conversion increase
To gain financial support, online community managers constantly need to prove value
Consumers begin in non-company-owned channels and end up in company-owned ones to resolve service issues
The clock is ticking for companies that have been unwilling to embrace change
MomentFeed Connect adds two-way API connectors to integrate with CRM and other business systems to improve consumer experiences on mobile.
Animoto adds HubSpot integration to bring social video creation to online marketers.
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