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Articles: Social CRM
Sprinklr connects its Experience Cloud to IBM Marketing Cloud and Universal Behavior Exchange.
With Zendesk's integration into Google Play, companies can respond to customer reviews right through Zendesk.
Advancements to Telligent Community simplify information sharing and organization of knowledge and content.
Geofeedia leverages geo-tagged data to target ads in social media based on consumers' locations.
Companies can now serve customers through the WeChat global messaging service.
Predictive Science's Influencer solution highlights the financial impact of companies' most relevant influencers.
The Livefyre acquisition extends Adobe Marketing Cloud by connecting user-generated and branded content.
Trapit CMS supports curated and owned content for marketing and sales.
New capabilities enabled businesses to predict customer loyalty and leverage social media insights.
Unmetric users can now identify promoted Facebook posts in Unmetric's entire database of more than 40,000 brands.
The integration between LiveFyre and OpenText enables companies to capture customer sentiment through social applications and dynamic user-generated content.
The launch of Channel API includes initial integration partnerships with social monitoring and analytics solutions providers Synthesio and Brandwatch. (Featured on SmartCustomerService.com.)
The acquisition of Postano lets Sprinklr customers create visualizations to go along with their social listening.
Facebook Reactions provides companies with insights into how consumers react emotionally to their Facebook posts.
Integrations create a single cloud-based platform for social listening and business insights.
Sentiment has enhanced multichannel engagement capabilities by adding chat app integrations to its social customer service platform.
The market for enterprise collaboration and communication, marketing automation, digital asset management, and social media marketing management is expected to exceed $23 billion by 2019.
Social customer service platform providers partner on a solution that combines online forums with peer-to-peer resolution across social channels.
Memeni has launched a while-label, cloud-based platform for companies to build their own online communities.
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