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Articles: Social CRM
AdRoll for Instagram lets markets get in on the activity that's happening on the photo sharing site.
Apple gets proactive about customer service on Twitter. (Featured on SmartCustomerService.com.)
The acquisition increases Spredfast's social media capabilities
The latest releases of Service Cloud and Social Cloud enable brands to leverage social channels and self-service communities to expand customer engagements and business insights.
The acquisition of Telligent moves Verint into the social media analytics space.
The partnership yields an integrated solution for intelligent social engagement.
Sprinklr will provide its software platform for Deloitte Digital clients to deliver a unified view of the consumer and to improve customer experiences across channels.
The partnership brings brands access to Facebook topic data.
Partnership gives customers access to aggregated and anonymized Facebook topic data.
Integration helps marketers track customer acquisition efforts on Twitter.
VEDO Intent uses machine learning to access and derive insight from social media.
The integration helps companies launch and mange Facebook advertising campaigns by automatically repurposing content from Wix's newsletter product.
The deal integrates social media with OnviSource's Omni Channel voice of the customer and contact center workforce optimization solutions.
While customers are increasingly contacting customer service in multiple channels, many companies remain unsure of implementation, especially when it comes to the social media channel. (Featured on SmartCustomerService.com.)
The partnership will complement 3CLogic's contact center solution with social media software to support multichannel customer service experiences.
Logo detection is now part of Crimson Hexagon's ForSight social analytics platform.
Geofeedia 4.0 lets users understand social media at a specific location in real time.
The deal brings insights from Lithium communities into Dynamcis CRM.
New products help companies monitor and respond to customers across social channels and share insights.
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