Digital technologies in stores are vital, but how they're being used is also important.
Insight,
Posted 01 Mar 2015
There's rising consumer demand for—and acceptance of—connected devices.
Insight,
Posted 01 Mar 2015
Mobile spending projected to reach $1.42 billion by 2019.
Insight,
Posted 01 Mar 2015
Focus on relevancy to build loyalty and authenticity.
Customer Experience,
Posted 01 Mar 2015
Magazine Features,
Posted 01 Mar 2015
Fast growing and highly rated, the cloud contact center provider dominates on the AppExchange.
Magazine Features,
Posted 01 Mar 2015
Partners and customers are lined up to bring the supercomputer into the contact center.
Magazine Features,
Posted 01 Mar 2015
The company improves feedback and customer service in mobile applications.
Magazine Features,
Posted 01 Mar 2015
The platform creates closer working relationships between sales and marketing.
CRM Featured News,
Posted 24 Feb 2015
Forge by Acision provides easy access to rich communication services via the forge APIs and SDK.
CRM Across the Wire,
Posted 19 Feb 2015
Eighty-two percent of consumers would use live chat if it were available.
Viewpoints,
Posted 13 Feb 2015
Instantly combines products into a single consumer insights platform for marketers.
CRM Across the Wire,
Posted 03 Feb 2015
Frost & Sullivan identifies support interaction optimization as a $1.3 billion global market category.
Insight,
Posted 01 Feb 2015
The technology is maturing to handle the influx of data from mobile devices and the Internet of Things.
Insight,
Posted 01 Feb 2015
Callers can now interact with voice and visual menus on any mobile device with a Web browser.
CRM Across the Wire,
Posted 29 Jan 2015
Users can synchronize their Google Contacts between their CRM systems and their Android devices.
CRM Across the Wire,
Posted 29 Jan 2015
New functionality allows for critical around-the-clock social media support.
CRM Across the Wire,
Posted 22 Jan 2015
Video Ad Units enables advertisers to add click-to-call functionality and tracking directly into video.
CRM Across the Wire,
Posted 21 Jan 2015
User-inspired enhancements include a new interface, expanded audit trail and filtering, and a new licensing option.
CRM Across the Wire,
Posted 20 Jan 2015
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