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Articles: Mobile
Here's how technology's continuing evolution (mobile, AI, the IoT) will impact CRM systems in the coming year and beyond.
Go2mobi's Total Control API allows digital marketers to build anything, from workflows to custom DSP platforms.
The vitamin vendor builds customer trust using retail personalization technology
[24]7.ai's Fall 2017 Release adds support for Business Chat and Vivid Speech functionality that augments IVR with visual interactions. (Featured on SmartCustomerService.com.)
Sightcall has integrated its video assistance product with Zendesk's customer support software. (Featured on SmartCustomerService.com.)
Engage Association Management combines association management, content management, and customer relationship management in one platform.
B2B firms need to be visible with the right audiences, educational and persuasive at the right times, and able to accelerate customers through the sales cycle, delighting them along the way. It's a tall order.
Designing solutions for the new generation of mobile CRM users means realizing that they value convenience and simplicity over bells and whistles—they want apps that help them stay connected while streamlining everyday tasks.
Smaato expands in-app advertising viewability measurement with Moat integration.
The new tool is designed to help companies jump-start their DevOps initiatives.
The digital customer experience is critical to customer engagement and satisfaction, but enterprises are only now starting to map the contours of customer experience and how it will impact global business in the near future.
While personalization for a small group of customers is simple, achieving personalization at scale requires a combination of strategy and technology
To get the most out of web-based real-time video, voice, and file and screen sharing, companies must link the functions to their systems of record
Smartphone-wielding customers are reshaping the shopping experience, both online and in-store.
Swrve has enhanced its platform with support for streaming video on demand and over-the-top TV platforms.
The cloud-based CRM product helps businesses grow their commercial accounts.
WeVideo Business lets companies create, share, and manage video content for any number of uses and formats.
Using Twilio's API, Autopilot aims to help marketers automate text message-based customer interactions.
Conversocial and some of its customers have been given early access to the closed beta of Facebook Messenger customer chat. (Featured on SmartCustomerService.com.)
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