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Articles: Analytics
The latest addition to the ForeSee CX Suite delivers actionable voice of the customer data to energy and utility companies.
The partnership will deliver qualitative insights from customer videos.
Deepened compatibility aims to help companies attract more buyers with search-related ads.
They're failing to deliver on three key customer demands.
Portfolio Pathing helps marketers gain deeper customer understanding and create more targeted campaigns.
The new integrated research sampling capability aims to make it easier to acquire market intelligence.
The solution aims to help companies uncover trends from unstructured customer data.
Customer experience metrics can get in the way of delivering good experiences.
Innovations help users understand customer sentiment and identify root causes. (Featured on SmartCustomerService.com.)
Medallia uses machine learning to surface themes and topics from customer feedback.
Experts emphasize that advanced technology is a tool for getting closer to the customer.
New integrations across Adobe Experience Cloud and Microsoft Dynamics 365 advance sales and marketing operations.
The enhancements aim to give companies insight into mobile app usage patterns, as well as audience preferences for content and store locations.
Talkdesk for Sales helps companies fine-tune their sales communications.
Updated analytics and business intelligence solution helps businesses find out not only what happened but why it happened.
Optimove brings its customer retention artificial intelligence engine to acquisition marketing with Optimove 6.0.
Marchex has updated its Call DNA interface to accept more inputs and feedback. (Featured on SpeechTechMag.com.)
Acxiom and Amex Advance have launched a data-driven offering that combines predictive insights with Acxiom InfoBase to increase marketing effectiveness.
DataFox's company intelligence now resides natively in Salesforce.com.
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