| Articles: Analytics |
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Two months after rejecting a bid by CDC Software, customer experience management vendor Chordiant strikes a deal with a leader in the BPM space.
Daily News,
Posted 18 Mar 2010
The social media monitoring vendor says the new product "brings the social phone to every desktop in the company."
Daily News,
Posted 18 Mar 2010
Surveys and quality assurance are important, but how do your customers feel about their experience?
Viewpoints,
Posted 18 Mar 2010
Don't just manage relationships—develop them.
Viewpoints,
Posted 15 Mar 2010
The upstart provider of collaboration solutions releases Socialtext 4.0, the latest edition of its enterprise social software platform.
Daily News,
Posted 12 Mar 2010
Enhance CRM with online feedback analytics.
Viewpoints,
Posted 05 Mar 2010
How the recession brought marketing and customer service closer together.
Viewpoints,
Posted 03 Mar 2010
Companies, customers, and visionaries honored for successes in the service industry over the previous 12 months.
Daily News,
Posted 01 Mar 2010
With its version of SAP BusinessObjects BI OnDemand, SAP targets the "casual user" with an integrated toolset that spans both on-demand and on-premise technologies.
Daily News,
Posted 26 Feb 2010
With DataFlux Data Management Platform, the SAS subsidiary unites its data quality, data integration, and MDM product sets into one overarching platform.
Daily News,
Posted 26 Feb 2010
The social business software vendor updates its platform and introduces a freemium model.
Daily News,
Posted 26 Feb 2010
Direct navigation can have a direct impact on your results.
Viewpoints,
Posted 26 Feb 2010
Convert up to 50 percent of abandoners with real-time follow-up.
Viewpoints,
Posted 22 Feb 2010
It's not about every click, but every profitable click.
Viewpoints,
Posted 18 Feb 2010
Despite boasts that "the customer is king," a new report finds that consumer insight isn't getting a seat at the table.
Daily News,
Posted 18 Feb 2010
Accenture's Social CRM report reveals the trio of obstacles to overcome when developing a social strategy.
Daily News,
Posted 16 Feb 2010
With real-time alerts and notifications, the lead generation solution provider helps users be even more proactive when it comes to Web site activity.
Daily News,
Posted 16 Feb 2010
Two research reports outline the drivers of growth for open-source business intelligence -- and what customers can expect as the market matures.
Daily News,
Posted 16 Feb 2010
Make the Selling Simpler: Organizations want sales reps to have access to the right information at the most critical moments
Re:Tooling,
Posted 11 Feb 2010
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