Solution includes natural language, voice payments and speech analytics.
Daily News,
Posted 22 May 2013
The updated CSM dashboard packages detailed customer lifecycle information in one view on Salesforce.com.
Daily News,
Posted 22 May 2013
Google+ Pages are now manageable through Sprout's social media engagement, publishing, and analytics platform.
Daily News,
Posted 22 May 2013
Sophisticated interface increases predictive dialer choices for Horizon CATI users.
Daily News,
Posted 21 May 2013
Users can now synch and work with contact information directly from within Gmail.
Daily News,
Posted 20 May 2013
CRM software helps Outlook users organize contacts, manage sales leads across PC, mobile, and tablet devices.
Daily News,
Posted 20 May 2013
Integration between the two platforms enables marketers to create, manage, and build relationships with social media influencers.
Daily News,
Posted 16 May 2013
Customer and case data can now flow seamlessly between the two applications.
Daily News,
Posted 15 May 2013
Integration with Litmus allows marketers to deliver targeted content based on customer preferences.
Daily News,
Posted 14 May 2013
Acquisition adds social commerce capabilities to help deliver omnichannel customer experiences.
Daily News,
Posted 14 May 2013
Integrates voice, chat, email, fax, and customer systems into a single unified agent desktop.
Daily News,
Posted 10 May 2013
Through the new OEM agreement, the two companies will increase ease of use and interactions for people on the go using SAP CRM.
Daily News,
Posted 10 May 2013
New pharmaceutical industry solutions are optimized for Windows 8's touch-screen interface.
Daily News,
Posted 09 May 2013
Campaign analytics solution provides real-time, actionable business intelligence to improve response rates, reduce communications costs, and increase ROI.
Daily News,
Posted 07 May 2013
The contact center solution incorporates text analytics.
Daily News,
Posted 07 May 2013
The new app integrates workflow capabilities into Salesforce.com's CRM system.
Daily News,
Posted 02 May 2013
Product launch combines search, social customer support, and automated workflows.
Daily News,
Posted 01 May 2013
The deal integrates Calabrio's workforce optimization into collab9's hosted voice, video, Web conferencing, messaging, mobility, and customer care applications on one platform.
Daily News,
Posted 01 May 2013
New technology recognizes when customers are on location and activates a store's existing mobile app to help retailers combat showrooming.
Daily News,
Posted 01 May 2013
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