To be authentic you have to understand what your audience wants.
Linda Pophal //
01 Mar 2024
Voice AI assistants add essential functionality for customers and agents.
Erik J. Martin //
01 Mar 2024
Sales teams and managers work better when everyone is on the same (calendar) page.
Phillip Britt //
01 Mar 2024
New developer tools are steering automation creation.
Phillip Britt //
30 Nov 2023
Digital transformation efforts must prioritize both service reliability and data security and privacy. Real-time monitoring capabilities can detect potential issues before they impact customers.
Amir Krayden //
07 Mar 2024
Salesforce and other top CRM platforms require proper integration with existing systems and continuous employee training to maximize efficiency, data analysis, personalized marketing, and sales/marketing collaboration.
Mike Szczesny //
29 Feb 2024
The hyper-personalization revolution will enable product recommendations based not only on past purchases but a customer's current mood, recent behavior, even the weather outside.
Corne Nagel //
22 Feb 2024
As smartphones and tablets have become primary tools for both consumers and entrepreneurs, a mobile-first strategy is the way forward—but it represents an exciting yet challenging shift.
Greg Walthour //
16 Feb 2024
If CRM is your operational heartbeat, make sure it's healthy.
Danny Estrada //
20 Feb 2024
Here are three technology innovations that you really need to adopt as soon as possible.
Leonard Klie //
13 Mar 2024
Futuristic-sounding customer experiences are now becoming reality.
Barton Goldenberg //
15 Feb 2024
The hype is over, and the real work of making generative AI has begun.
Leonard Klie //
01 Feb 2024