Video customer service tools abound, and we break down some of them here.
Phillip Britt //
30 Apr 2026
CRM magazine presents its eighth annual rundown of the leading companies and hottest trends in customer relationship management.
the Editors //
01 Apr 2026
AI is opening new doors for contact center agents, managers, and customers.
Erik J. Martin //
01 Apr 2026
From zero-click search to "AI slop" fatigue, the trends reshaping marketing this year require more than automation; they demand new strategies and tactics.
Linda Pophal //
01 Apr 2026
Agentic AI is increasingly shaping CRM automation and customer engagement. But while the technology has improved, strong outputs are often built on flawed judgment.
Stu Sjouwerman //
12 Jun 2026
Most CRM implementations fail not because companies choose the wrong platform, but because they skip the critical first step: designing their sales motion.
Andy Fowler //
29 May 2026
Sprawling, fragmented technology stacks hinder productivity, reduce ROI, and, worst of all, complicate the adoption of AI capabilities.
Natalie Cowie //
27 May 2026
Here are three disciplines that distinguish stalled rollouts from sustained results in AI-powered customer experience.
Muthuselvan Renganathan //
15 May 2026
Sales managers should be the connective tissue between leadership and sellers.
Michael Katz //
19 May 2026
The machine gets to be the agent. The person gets to be the backup plan.
Ian Jacobs //
14 May 2026
A clothing and accessories firm gets a boost from an AI-powered CX platform.
Nancy Jamison //
27 Apr 2026
It's not conjecture or hyperbole; QR codes truly are back, and this time around they might have actually have staying power.
Leonard Klie //
01 May 2026