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Events Calendar

Need a better understanding of CRM? Want to know what CRM has done for companies like yours? Here's a list of upcoming shows, conferences and other events that focus on the CRM market.

September
Sep 28 thru Oct 03	Data Mining: Levels I, II & III San Diego, CA Visit: Web site Phone: (888) 742-2454 Learn how experts mine data to anticipate customer behavior. Predictive modeling is a powerful tool for boosting campaign performance and targeting the allocation of your marketing resources. Do you know who your best customers are and why? What are they likely to purchase next? Which customers are about to leave? How can you target and acquire new customers who will perform just like your most profitable? Since The Modeling Agency is not a tools vendor, participants enjoy a balanced, broad, and non-promotional perspective of data mining. Choose the orientation that's right for you: LEVEL I) Strategy, best practices and case studies; LEVEL II) Methods and techniques for modeling practitioners; LEVEL III) Application workshop for hands-on model-building; FULL WEEK) ...for a comprehensive and progressive series Those in attendance will leave with a comprehensive binder of notes, illustrations and references to valuable resources. Don't leave a powerful competitive advantage untapped: leverage the patterns, interrelationships and profits hidden within your existing data. September 28 to October 3, 2008 (888) 742-2454 USA Toll Free +1 (281) 667-4200 International

October
Oct 19 thru Oct 22	4th Annual Customer Contact 2008, West: A Frost & Sullivan Executive MindXchange Laguna Cliffs Marriott Resort & Spa, Dana Point, CA Visit: Web site Make Your Customer Contact a Competitive Differentiator. Customer Contact West 2008 is THE foremost industry event. It is where you need to be to network with other executives involved in shaping their organization's increasingly complex customer contact strategy. It delivers some of the industry's best take-aways, innovative ideas, and success stories. For more information or a $250 savings, please visit www.frost.com/ccw

Oct 28 thru Oct 30	CEM Certification Program - The Strativity Group Marriott Teaneck at Glenpointe Hotel Teaneck, NJ Visit: Web site Phone: 201-843-1315 ext. 1004 Seeking new and innovative ways to differentiate your products and services from your competition? Learn how to implement Customer Experience Management (CEM) strategies within your organization to help build lasting relationships with your customers and strategically transform your customer experiences to maximize revenue and profit. Our intensive and interactive two-day program will provide you with the complete CEM methodology and the tools needed to make an immediate impact within your organization. As an attendee, you will receive over 200 templates, diagrams, charts, slides and case studies to give you a clear understanding of how to build and deploy CEM strategies and create internal buy-in with your colleagues. Our program is filled with challenging and interactive real life group exercises that will demonstrate how to apply your knowledge within your organization. What you will learn: - Advanced procedures to successfully build and implement CEM strategies - Innovative design strategies that transform your product-centric organization into a customer-centric one - How CEM can help you identify and penetrate new growth opportunities while simultaneously improving customer retention and loyalty - How to engage employees and build organizational buy-in for your CEM strategy - How to drive your organization's growth and success through customer experience management To learn more about the program, and to register, please visit www.CEMcertification.com. Use the following coupon code for a $250 discount: CRMAG10C8

November
Nov 09 thru Nov 12	2nd Annual Customer Contact 2008, Europe: A Frost & Sullivan Executive MindXchange Hilton Barcelona, Barcelona, Spain Visit: Web site Customer Contact 2008, Europe is value-packed: Sunday: A relaxed and fun-filled day, including a tour of Barcelona, a networking reception and dinner. Monday -Tuesday: The General Session features keynotes, case histories and executive bulletins delivering compelling industry thought leadership. The Exhibit Hall provides an opportunity to meet leading solutions providers. 13 Interactive Sessions enable you to actively engage and benchmark with your peers and tailor the content to your specific needs. For more information or a $250 savings, please visit www.frost.com/cce

Nov 12 thru Nov 12	IDC Business Analytics and Unified Information Access Forum New York, NY Visit: Web site The IDC Business Analytics and Unified Information Access Forum: Strategies for Using Your Information as an Asset, addresses how to unify structured and unstructured content and data to optimize customer relationships, streamline operations, mitigate risk, cut costs and increase revenue. Featuring end-user case studies, industry experts and IDC analysts, attendees will learn how to create a universal access point to information and how automation can be used to organize and analyze that information to make effective decisions and realize optimal business value. Comprehensive agenda topics include: text analytics; search and BI; integration; information delivery; compliance and risk mitigation; workforce optimization; productivity; and customer management. Strategies for Using Your Information as an Asset November 12, 2008 · New York, NY

Nov 12 thru Nov 12	IDC Unified Information Access and Business Analytics Forum, Strategies for Using Your Information as an Asset New York Visit: Web site The IDC Unified Information Access and Business Analytics Forum: Strategies for Using Your Information as an Asset, addresses how to unify structured and unstructured content and data to optimize customer relationships, streamline operations, mitigate risk, cut costs and increase revenue. Featuring end-user case studies, industry experts and IDC analysts, attendees will learn how to create a universal access point to information and how automation can be used to organize and analyze that information to make effective decisions and realize optimal business value. Comprehensive agenda topics include: text analytics; search and BI; integration; information delivery; compliance and risk mitigation; workforce optimization; productivity; and customer management.

Nov 18 thru Nov 19	Customer Experience Management Certification Program Birmingham, England Visit: Web site Learn how to implement Customer Experience Management (CEM) strategies within your organization to help build lasting relationships with your customers and strategically transform your customer experiences to maximize revenue and profit. Seeking new and innovative ways to differentiate your products and services from your competition? Learn how to implement Customer Experience Management (CEM) strategies within your organization to help build lasting relationships with your customers and strategically transform your customer experiences to maximize revenue and profit. Our intensive and interactive program will provide you with the complete CEM methodology and the tools needed to make an immediate impact within your organization. As an attendee, you will receive over 200 templates, diagrams, charts, slides and case studies to give you a clear understanding of how to build and deploy CEM strategies and create internal buy-in with your colleagues. Our program is filled with challenging and interactive real-life group exercises that demonstrate how to apply the knowledge you obtain within your organization. What you will learn: -Advanced procedures to successfully build and implement CEM strategies -Innovative design strategies to transform your product-centric organization into a customer-centric one -How CEM can help you identify and penetrate new growth opportunities while simultaneously improving customer retention and loyalty -How to engage employees and build organizational buy-in for your CEM strategy -How to drive your organization's growth and success through customer experience management Download the brochure at http://www.cemcertification.com/brochures/CEM_Nov2008UK.pdf.

December
Dec 11 thru Dec 12	JUST ANNOUNCED: CMO SUMMIT 2008 NORTH AMERICA San Francisco Bay Area Visit: Web site This year’s Elite Retreat involving top marketers from leading global brands will focus on "Routes to Revenue" in a highly interactive series of breakaways sessions, CMO presentations and group discussions. This year's theme is "Routes to Revenue" and will address the marketing imperative to analyze, evaluate and pursue new revenue sources, segments and strategies.

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CRM Seminar: Redesigning Customer Experience Management to Drive Radical Change
Breakthrough Customer Relationship Management initiatives are in place, right now. And you must get caught up. Join us to find out the answers at an exclusive seminar in New York City! Register today!

The Future Salesforce—A Consultative Approach
In this Microsoft white paper, written by Bob Kantin of Salesproposals.com, Michael J. Nick of ROI4Sales and Tim Sullivan of Sales Performance International, you will learn how with a consultative sales process, a sales team will produce better ROI analyses for its customers, and improved sales proposals that are customer-focused. A consultative sales process is an essential first step in turning your sales team into a competitive advantage.