PayNearMe Launches AI Servicing and Collections Agent

Integrated directly into PayXM, PayNearMe's AI Servicing and Collections Agent leverages payment data, business rules and workflows to automate omnichannel communications across inbound and outbound interactions.

askpolly integrates with Microsoft Copilot Cowork

Partnership connects social media conversations and insights to sales data.

ZoomInfo Acquires DoubleO.ai

Acquisition combines DoubleO.ai's agentic orchestration platform with ZoomInfo's go-to-market intelligence

NIQ Integrates Google Meridian into NIQ Cadence

Meridian, Google's open-source marketing mix modeling, is now available within NIQ Cadence for marketing measurement and optimization in one connected workflow.

Dynamo Partners with Optimove

Dynamo and Optimove collaborated to bring Facebook Messenger into CRM lifecycle marketing.

Luware Introduces NimbusOne Client

Luware NimbusOne Client lets agents work directly in their CRM or customizable agent desktops.

Particular Audience Launches Trade Media

Particular Audience's Trade Media enables companies to launch, measure, and adjust supplier-funded promotions in real time.

Progress Software Adds Agentic RAG Capabilities 

Progress' new release extends trusted enterprise AI across delivery, retrieval, and content ingestion.

Glance Brings Personalized Shopping to iPhone and iPad Through Siri AI Integration

Personal shopping advice, product recommendations, and virtual try-on from Glance now available across iPhone and iPad with Siri AI.

Yext Announces Multiplayer Agent Harness and Flame.ai Acquisition

Scout's new agent harness expands Yext's agentic marketing platform, letting teams and agents plan and execute in one workspace with shared context. Flame.ai acquisition adds localized ad execution across Google, Meta, and ChatGPT.

CallRail Expands Partnership with Constant Contact

New integration ensures every tracked call or text lands in your email marketing platform automatically, with attribution data and AI summary

Stravito Partners with Langston

Partnership combines Stravito's AI Personas with Langston's Life Lenses segmentation to make consumer understanding more accessible, interactive and actionable.

Gong Announces Mission Callisto

Gong's Mission Callisto includes upgrades to Gong Enrich, Gong Assistant, Agent Builder, and Gong Dashboards

ZoomInfo Launches Superhuman Go Connector

Partnership brings ZoomInfo's verified go-to-market intelligence data into Superhuman Go.

Braze Unveils AI Innovations at Forge Event

Braze's product launches include Decisioning Studio Go, Agentic Standards, Operator Connect, and conversational AI.

Ooma Launches AI Productivity Agent Bundle

Ooma AI Productivity Agent Bundle includes specialized agents that identify opportunities, customer issues, and follow-up needs across calls. (Featured on SmartCustomerService.com.)

BounceBack AI Launches to Turn Email Bounces into Revenue Opportunities

BounceBack identifies the people behind hard bounces, tracks career moves, and helps companies reconnect with buyers.

Graphwise Upgrades its AI Context Platform

Graphwise Platform now features an Adobe integration, built-in evaluation tools, and broader workflow automation.

LoanPro and Spring Labs Partner

LoanPro customers can now offer complaint, dispute, and quality management automation from Spring Labs within the LoanPro platform.

Informa TechTarget Launches MCP Server

Informa TechTarget's MCP Server brings buyer intelligence into AI workflows.