Persado Adds Generative AI to Persado Essential Motivation
18 Mar 2024
Persado's genAI innovations transform how marketers create high-performing, brand-compliant content.
ApexChat Rebrands as Blazeo
18 Mar 2024
The Blazeo name reflects the company's expansion into an ad conversion platform.
LeapXpert Launches Maxen, a Communication Intelligence Solution
18 Mar 2024
LeapXpert's Maxen is a genAI application that fuses data from external communication channels with client data and enterprise knowledge to craft client communications.
Sprinklr and Tech Mahindra Expand Partnership
15 Mar 2024
Tech Mahindra and Sprinklr partner to deliver AI-first customer experience platform for front-office teams.
Skit.ai Launches Multichannel Offerings for Debt Collections
15 Mar 2024
Skit.ai's suite of generative AI-powered, self-service solutions includes voice, chat, email, and text automation. (Featured on SmartCustomerService.com.)
AudioCodes Adds Omnichannel Capabilities to Voca Conversational Interaction Center
15 Mar 2024
AudioCodes' new omnichannel experience will support email and webchat in a one-screen Microsoft Teams contact center built in Azure. (Featured on SmartCustomerService.com.)
SheerID Launches SheerID InStore
15 Mar 2024
SheerID InStore gives retailers a digital solution for gated offers and promotions in stores.
Assort Health Launches Generative AI Solution for Healthcare Call Centers
14 Mar 2024
Assort Health's new generative AI solution is designed to reduce wait times for medical office's call centers. (Featured on SmartCustomerService.com.)
SAP Adds Payment Capabilities to Commerce Cloud
14 Mar 2024
SAP's Commerce Cloud's composable payment options enhance the customer experience at checkout.
LTK Launches LTK CTV and LTK 360 Solutions
14 Mar 2024
LTK has launched a connected TV advertising and creator marketing Measurement Platform
MetaRouter Enhances Sync Injector
14 Mar 2024
MetaRouter's Sync Injector bridges the gap between server-side integrations and anonymous user data.
Dialpad Expands Partnership with T-Mobile
14 Mar 2024
Dialpad and T-Mobile launch Ai Recaps.
Brevo Launches Commerce Suite
14 Mar 2024
Brevo Commerce Suite brings together Brevo's Marketing, Conversations, and Customer Data Platforms.
Talkdesk Launches Autopilot for Healthcare
13 Mar 2024
Talkdesk extends AI and integration capabilities in healthcare with industry-specific Talkdesk Autopilot solution. (Featured on SmartCustomerService.com.)
Brightcove Adds Web-Based Video Editing Tool
13 Mar 2024
Brightcove's web-based video editor helps marketers edit and distribute content across all devices and platforms.
iQor Partners with NICE
13 Mar 2024
iQor will harness NICE's CXone platform in its outsourcing business. (Featured on SmartCustomerService.com.)
Deepgram Launches Aura, a Text-to-Speech API for Real-Time Conversational Voice AI Agents
13 Mar 2024
With Deepgram Aura, developers can now build production-grade, secure, and human-like voice AI applications. (Featured on SpeechTechMag.com.)
LivePerson Partners with Infinity
13 Mar 2024
LivePerson and Infinity partner to help companies personalize digital experiences through conversational intelligence.
Clari Adds to RevAI
13 Mar 2024
Clari infuses artificial intelligence into its RevAI revenue workflow platform.
Salesforce Unveils Einstein 1 Field Service Edition
13 Mar 2024
Salesforce's Einstein 1 Field Service suite includes CRM, AI, data, and technician productivity capabilities.