NIQ Launches Say–Do Gap Measurement Framework

NIQ's Say-Do Gap Measurement Framework quantifies the disconnect between consumer intent and real-world buying behavior.

Eckoh Partners with boost.ai

Partnership brings together Eckoh's expertise in securing sensitive customer data with boost.ai's conversational AI technology.

Lorikeet Launches Coach

Lorikeet Coach evaluates 100% of support conversations, diagnoses performance issues, and implements fixes.

Wunderkind Joins Klaviyo Marketplace

New integration between Wunderkind and Klaviyo unlocks greater site identification, real-time personalization, and scalable triggered messaging.

Authvia Brings PayPal and Venmo Payments Into Text and RCS Chats

Collaboration links Venmo's and PayPal's global wallet networks with Authvia's conversational commerce platform.

ContinuumGlobal Unveils Omnichannel Assistant for Marketers

ContinuumGlobal's Omnichannel Assistant helps marketing teams generate personalized messaging in one centralized platform.

Klaviyo Launches Klaviyo App in ChatGPT

Klaviyo's app in ChatGPT lets marketers get access to data right inside ChatGPT.

Retell AI Adds Features to Its Call Center Platform

Upgraded Retell AI voice platform enables call centers to deploy infinite AI sales and support agents across voice, chat, email, and SMS.

UserTesting Unveils UserTesting for Figma

UserTesting for Figma embeds AI-powered customer insights directly into design workflows.

Mitto Introduces Number Insight for HubSpot 

Mitto integration allows HubSpot users to validate, enrich, and manage phone number data natively inside their CRM systems.

TELUS and RingCentral Expand Business Connect with AI

TELUS and RingCentral bring advanced conversational AI and intelligent automation to business communications across Canada. (Featured on SmartCustomerService.com.)

CommBox Introduces Era AI Voice

CommBox Era resolves customer conversations end to end, integrates with core systems, and operates within strict enterprise guardrails. (Featured on SmartCustomerService.com.)

Teneo.ai Launches Agentic AI for Major Household Appliance Brands

Teneo.ai's agentic AI for household appliances automates warranty, troubleshooting, and service scheduling.

Yottaa Launches MCP Server for E-Commerce Performance Intelligence

Yottaa's MCP Server enables real-time web performance insights via AI clients.

PAR Technology to Acquire Bridg

PAR's acquisition of Bridg will bring loyalty and non-loyalty data together.

PracticeQ Launches Engage

PracticeQ's Engage helps medical providers eliminate no-shows with automated reminders and patient messaging.

8x8 Expands Secure Pay Globally

8x8 Secure Pay empowers organizations with automation, conversational AI, and secure payment tools. (Featured on SmartCustomerService.com.)

Bombora Partners with Proximic By Comscore

Proximic by Comscore's Predictive Audiences now includes 300 new contextual audiences based on Bombora's B2B data.

Dialpad Partners with TD Synnex

Partnership expands Dialpad's AI-first communications platform to TD SYNNEX's global network of technology partners. (Featured on SmartCustomerService.com.)

Liveops Launches LiveNexus

Liveops' LiveNexus combines AI and human orchestration backed by nearly 30 years of operational data to modernize customer experiences.