Bloomreach Adds Personalization Features to Discovery
26 Apr 2024
Bloomreach's latest Discovery e-commerce recommendations platform increase personalization using AI.
Acxiom and DeepIntent Integrate
26 Apr 2024
Integration combine's Acxiom's healthcare customer data with DeepIntent's marketing capabilities.
8x8 Updates Its Contact Center and Unified Communications Platforms
26 Apr 2024
Recent platform capabilities include 8x8 Engage, 8x8 Operator Connect for deeper integration with Microsoft Teams, and new bulk messaging for outbound customer engagement. (Featured on SmartCustomerService.com.)
Upstart Launches Recognized Customer Personalization
26 Apr 2024
Upstart's Recognized Customer Personalization lets lenders tailor offers to existing customers.
SmartBug Media Launches Zendesk to HubSpot Service Hub Migration Solution
25 Apr 2024
Solution guides organizations in maximizing the value of HubSpot by driving customer success at scale throughout the entire customer lifecycle.
Salesforce Releases Einstein Copilot with New Actions for Sellers
25 Apr 2024
Einstein Copilot, Salesforce's conversational AI assistant, is now generally available with new out-of-the-box actions for driving sales productivity.
Fast Simon Launches Smart Rendering
25 Apr 2024
Fast Simon Smart Rendering improves SEO and page loading speeds for e-commerce sites.
Oracle Adds AI Capabilities Within Oracle Fusion Cloud Customer Experience
25 Apr 2024
New AI capabilities in Oracle Cloud CX help marketers, sellers, and service agents increase productivity and accelerate deal cycles.
HubSpot Launches Content Hub
24 Apr 2024
At its Spring Spotlight, HubSpot also introduced new capabilities in Service Hub and Commerce Hub, integrations with Stripe and LinkedIn, and more.
StackAdapt Integrates with HubSpot
24 Apr 2024
StackAdapt becomes a HubSpot App Partner with certified integration that harnesses the power of first-party data.
Content Guru Adds Enhanced Accessibility Features to storm
23 Apr 2024
Content Guru's storm becomes the first contact center-as-a-service (CCaaS) platform to meet the WCAG 2.2 criteria. (Featured on SmartCustomerService.com.)
MetaRouter Launches Advanced Consent Enforcement
23 Apr 2024
MetaRouter's Advanced Consent Enforcement maintains compliance and ensures user privacy by enforcing consent across vendor ecosystems.
ADvendio Launches Data Clean Room and Other Features
23 Apr 2024
ADvendio's new features will help retailers optimize retail media campaign performance.
SundaySky Partners with LinkedIn
23 Apr 2024
SundaySky has joined the LinkedIn Marketing Partner Program to empower B2B marketers to create and personalize video at scale.
Veritronic Integrates with AppsFlyer
23 Apr 2024
Veritonic doubles down on mobile audio attribution by integrating with AppsFlyer.
Bambuser Acquires HERO from Klarna
23 Apr 2024
Bambuser's acquisition of the HERO solution from Klarna will enable even greater e-commerce personalization.
SugarCRM Partners with Liferay
23 Apr 2024
Liferay's Digital Experience Platform (DXP) is integrated with SugarCRM.
DoubleVerify Achieves Responsible AI Certification from TrustArc
23 Apr 2024
TrustArc affirms that DoubleVerify's AI governance aligns with principles of accountability, fairness, and transparency.
Vidyard Launches AI Avatars
23 Apr 2024
Vidyard's AI Avatars help companies scale sales and marketing video communications.
IntelePeer Integrates with Microsoft Azure OpenAI Service
19 Apr 2024
Together IntelePeer and Microsoft Azure OpenAI are working to deliver AI automation solutions and virtual agents for customer service. (Featured on SmartCustomerService.com.)