PCI Pal Earns HITRUST and SOC 2 Type II Certifications

PCI Pal's data protection, governance, and risk management controls are validated in third-party audits.

Shirofune Launches AI Summary

Shirofune AI Summary automates root-cause analysis, strategy recommendations, and client reporting.

Clari + Salesloft Connect Forecasting to Execution and Launch MCP Server

Innovations turn Clari signals into Salesloft execution so teams can act on pipeline activity in real time, while the new MCP Server brings revenue intelligence to any AI tool.

Toast Launches Unified Drive-Thru Solution

Toast Drive-Thru brings together hardware, software, AI voice ordering, and services for quick-service restaurants.

AppDirect Acquires PartnerStack

AppDirect's deal for PartnerStack creates a unified subscription commerce platform for partner-led growth.

HubSport Launches Spring 2026 Release

HubSpot's Spring 2026 release includes HubSpot AEO, Smart Deal Progression, AI agents, and more than 100 other updates. 

8x8 Launches 8x8 AI Studio

8x8 AI Studio brings agentic AI natively to the 8x8 Platform for CX.

Pacvue Launches Pacvue Agent

Pacvue Agent is the next generation of Pacvue's AI Outcome Engine.

Evergent Introduces Agentic Revenue Orchestration Platform

Evergent's Agentic Revenue Orchestration Platform redefines how streaming, telecom and digital subscription services retain subscribers, create revenue, and manage customer relationships.

Demandbase Debuts Demandbase AI

Demandbase AI is a pipeline engine for modern go-to-market teams.

Tekmetric Launches Digital Ads and Tekmetric Phones

Tekmetric Digital Ads and Tekmetric Phones help auto repair shops get discovered on Google Maps and Yelp and handle every call with full customer context.

Khoros Launches Iris AI

Khoros' Iris AI carries brand messaging and customer context across channels.

AutoRaptor Launches AI Voice Agent

AutoRaptor's AI Voice Agent can answer every call, qualify every buyer, and book appointments automatically.

Qlik Extends Analytics from Answers to Agentic Action

Qlik adds capabilities across Qlik Answers, Discovery Agent, MCP Server, and new agents for prediction, automation, and analytics development.

SugarCRM Unveils New Brand Identity as SugarAI

SugarCRM rebrands with a focus on using AI for proactive sales guidance.

UJET Launches Google Cloud CCaaS by UJET

Partnership delivers Google Cloud CCaaS and Gemini Enterprise for Customer Experience through AVANT's Global Network of Trusted Advisors. (Featured on SmartCustomerService.com.)

Qlik Partners with ServiceNow

Partnership combines ServiceNow Workflow Data Fabric with broader, governed enterprise context.

Airship Expands Its AI Agent Fleet

Airship expands and enhances its AI Agent Fleet to optimize campaigns and cross-channel experiences.

NiCE Integrates CXone with Epic EHR

Integration brings EPIC patient records and NiCE CXone communications together in one interface.

ServiceNow AI-Enables Its Entire Product Lineup

ServiceNow is giving customers a complete AI-native experience across all products and packages.