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CRM Across the Wire

Konecta Launches Kolibri , an Agentic AI Orchestration Platform

Konecta's Kolibri combines pre-built use cases, enterprise governance, and open orchestration to deliver production-ready AI in weeks.

Kantata Launches Expertise Agent

Kantata's Expertise Agent is an AI superagent for professional services firms.

CTM Integrates with HubSpot, Ritten, and Freshpaint

CTM's platform updates provide marketing, sales, and customer experience teams with greater visibility and control across customer engagement systems.

MNTN Integrates with HubSpot

Integration brings MNTN connected TV attribution data into HubSpot CRM.

PossibleNOW Launches DNCSolution for Salesforce's Headless360

PossibleNOW's DNC solution for Salesforce ensures contact rules complaince in Salesforce Headless360.

Eddie AI Integrates with Iconik

Integration connects Iconik's media management platform with Eddie AI's agentic video editing assistant.

Jasper Launches End-to-End GEO Agent for Marketers

Jasper's GEO capabilities help companies analyze, optimize, and continuously improve how they appear across AI-powered discovery platforms like ChatGPT, Gemini, and Claude.

Adobe Adds Creative Cloud Updates

Adobe Creative Cloud updates remove friction and give users greater creative control.

Gryphon Brings Gryphon ONE to Google Cloud Marketplace

Gryphon AI on Google Cloud Marketplace operationalizes agentic contact governance for human and AI-driven outreach.

Canary Technologies Launches Agentic Sales Coordinator for Hotel Group and Event Sales

Canary's Agentic Sales Coordinator captures, qualifies and converts group and events sales leads from first contact to confirmed booking.

Glia Launches AI Outreach for Banks and Credit Unions

Glia's new outbound voice and SMS solution helps financial institutions grow deposits, strengthen customer and member relationships, and proactively reduce delinquency.

Seismic Extends Aura Agents Across Go-to-Market Workflows

Seismic has launched nine new AI agents in its Spring 2026 product release.

TELUS Digital Partners with Cresta

TELUS Digital and Cresta have partnered to deliver AI agents and augment human agents. (Featured on SmartCustomerService.com.)

Salesforce Acquires Fin for $3.6 Billion

Fin brings to Salesforce additional AI agent capabilities to complement Agentforce.

Kraken Launches Autonomous Agents for Utilities

Kraken's Autonomous Agents help customer service teams design, test, and deploy agents for energy and utility-specific service journeys.

MiQ Expands Sigma Adtech Platform

MiQ has added yo Sigma with new data, capabilities, and ways to activate.

impact.com Unveils AI and Creator Commerce Innovations at iPX

New impact.com capabilities span AI, creator commerce, paid media, and payouts.

Mediaocean Introduces NIVO AI with Innovid Agents

NIVO AI automates workflows and turns intelligence into action across the advertising lifecycle.

ContinuumGlobal Adds Modular Content Capability in Smart Marketing Engine

ContinuumGlobal's modular content feature enables marketers to produce pixel-perfect, on-brand designs and copy.

Vidmob Launches Vidmob360

Vidmob360 connects creative performance data to marketing tools, agents, and AI systems.