Eckoh Acquires Quality Xperience

Eckoh's acquisition of Quality Xperience expands its enterprise AI capabilities.

PubMatic Launches Governance Architecture for Agentic Advertising on AgenticOS

PubMatic AgenticOS updates give buyers verifiable control and a complete audit trail, from planning through activation to measurement.

Pipedrive Acquires Outfunnel

Pipedrive is bringing Outfunnel's automatic sales and marketing sync directly into its CRM product.

Wunderkind Partners with Cordial

Partnership combines Wunderkind's behavioral intent signals and AI decisioning with Cordial's cross-channel messaging platform and AI-native CDP.

Klaviyo Acquires Agency

Klaviyo's acquisition of Agency adds customer success capabilities to its CRM platform.

Pega Expands FedRAMP Class D Certified Capabilities in Pega Cloud for Government

Pega's latest authorization expands access to workflow automation, decisioning, and process optimization for mission-critical government operations.

Delight.ai Launches Delight Agent MCP

New integration lets Claude, Codex, Cursor, and other MCP-compatible AI clients query live Delight.ai data using natural language. (Featured on SmartCustomerService.com.)

Bloomreach Launches Ask Me Anything Capability

Bloomreach's Ask Me Anything feature transforms the search bar into a single entry point for shoppers.

Twilio Releases Branded Calling

Twilio Branded Calling lets businesses display a verified business name, logo, and, where supported, reason for calling. (Featured on SmartCustomerService.com.)

Thryv Launches Growth Platform for SMBs, Partners with Wix and Ooma

Thryv's redesigned platform helps local service businesses get found, win more customers, and grow revenue.

Convey Acquires Selectron

Convey's acquisition of Selectron expands its engagement operating system with citizen engagement, field operations, and payments.

HG Insights Launches GEO-Powered Software Review Platform

HG Insights' new GEO monitoring, technographic data on TrustRadius product pages, and GEO optimization help vendors see and shape what AI tells buyers about their products.

Avaya Launches Aura 10.3

Avaya's Aura 10.3 release strengthens security and updates core infrastructure. (Featured on SmartCustomerService.com.)

Shirofune Launches Creative Timeline

Shirofune's Creative Timeline analysis feature lets marketers track performance across all creative campaigns in one place.

Voice Self-Service Hasn't Improved in 20 Years

ContactBabel finds a slowing of web chat automation, after nearly 10 years of growth. (Featured on SmartCustomerService.com.)

Adswerve Launches Adswerve Premium Supply

Adswerve Premium Supply gives companies access to curated, high-quality inventory through a single, expert-led team.

ZoomInfo Data Now Available Inside Gemini Enterprise

ZoomInfo has launched a native connector between Gemini Enterprise, Google Cloud's enterprise AI platform, and ZoomInfo's headless GTM context layer.

Parlance Advances Healthcare Voice AI With Instant Self-Service Controls and AI-Powered Agent Handoffs

Parlance now lets patient access managers update greetings, outage broadcasts, and FAQ answers instantly; and on warm transfer, contact center agents get verified patients with an AI-generated call summary. (Featured on SmartCustomerService.com.)

CharityEngine Launches Copilot

CharityEngine Copilot is a voice-driven, agentic AI fundraising platform.

LiveRamp Adds Meta to Cross-Media Intelligence

Now marketers can incorporate Meta campaign data into broader cross-media measurement workflows.