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CRM Across the Wire
Razorfish's WAVE real-time marketing tool integrates Blab into live client campaigns.
Blackbaud CRM 4.0 expands constituent engagement and fundraising capabilities for nonprofits.
The new Desk.com App Hub is a one-stop shop for SMBs to access more than 50 partner apps.
Location-based marketing solution works through retailers' overhead music systems.
New version captures data from more sources, including third-party surveys and social media.
Enhancement enables personalization and testing of the entire Web site or in-app experience.
Dstrux is a free e-commerce platform that allows online and offline retailers to implement action-driven deals.
Built-for-mobile chat integrates with mobile sites and apps to help connect businesses with consumers.
Utilities OnCall 3.1 offers a slick new GUI and an IVR solution that is more secure and better protected. (Featured on SpeechTechMag.com.)
Altitude uCI 8 enables companies to apply business intelligence in real time in outbound services.
Pipeline management and email tracking combine to boost sales win rates.
Frictionless email capture safeguards critical customer relationship history.
The partnership will extend the reach of Verint's workforce optimization solutions to enterprise contact centers.
The acquisition accelerates Campaign Monitor's growth in the $5 billion market for email marketing and online survey applications
Optimizely now powers connected customer experiences across the Web and now mobile apps.
Cloudwords' native integration with Oracle's user engagement platforms simplifies translation of content for multilingual audiences.
Expert System API series powers "human-like" comprehension and context across massive stores of unstructured data.
NICE brings real-time voice authentication expertise to the Fast IDentity Online Alliance. (Featured on SpeechTechMag.com.)
Integrations are designed to boost customer service capabilities while reducing support costs.
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