Marchex Introduces Agent Behavior Solutions

Marchex's Agent Behavior Solutions helps organizations identify and optimize the agent behaviors that influence appointment rates, sales, and customer satisfaction.

Boomi Partners with ServiceNow

Boomi is launch partner for the ServiceNow Workflow Data Network Passport Program, enabling customers to activate data enterprise-wide and accelerate AI-driven outcomes.

Responsive Launches Spring 2026 Release

Responsive powers revenue teams inside ChatGPT, Copilot, and Claude with Spring 2026 Release.

MRI-Simmons Launches Streaming + Local Study

MRI-Simmons' Streaming + Local Study combines cord-cutting profiles and media consumption habits to help advertisers optimize their local media strategies.

Sprout Social Unveils Social Intelligence Platform and Trellis Expansion

Sprout's social intelligence platform surfaces real-time market signals from social to inform product development, customer care, and more.

Aprimo Unveils Interconnected Content Operations in May 2026 Release

Aprimo's Interconnected Content Operations connect AI, digital asset management, work management, and marketing spend.

Ooma Adds Ooma AI to Ooma Office

AI Transcriptions, AI Answering Service, AI Receptionist, AI Insights, and OpenAI Integration for Ooma Office automate call summaries and front-line call handling.

Klarna's Flexible Payments Are Coming to Google Search and the Gemini App Within Google Pay

Google Pay users will now see a Klarna button at checkout.

Affirm Partners with Google for Payments

Affirm's pay-over-time options will be integrated into the Gemini app and Google Search, including AI Mode, through Google Pay.

6sense Opens RevvyAI to All and Expands Security Capabilities

6sense admins now have granular permissions control, automated role assignments, and stronger compliance visibility across the platform.

SAP Unveils the Autonomous Enterprise at Its Sapphire Event

SAP has launched a unified SAP Business AI Platform, deepening partnerships with Anthropic, Amazon Web Services, Google Cloud, Microsoft, NVIDIA and Palantir

Omnisend Launches MCP to Bring E-Commerce Marketing into ChatGPT

Marketers can analyze performance, uncover revenue opportunities, and create campaigns directly through the Omnisend app in ChatGPT.

Semify Launches AI Optimization Service

Semify AIO helps marketers to measure and scale for AI search.

Quiq Launches Voice AI

Quiq's platform now brings voice, messaging, and human agents together into a single, coordinated system that maintains context throughout interactions.

Parloa Deepens Partnership with SAP

Partnership integrates Parloa's AI agents into SAP Service Cloud.

Antavo Updates Its Loyalty Platform

Expanded Shopify integration and targeted promotions round out Antavo's new capabilities.

Wunderkind Integrates with Bloomreach

New integration brings Wunderkind's identity and decisioning into Bloomreach, helping companies recognize more customers, enrich journeys, and drive incremental revenue.

NiCE Partners with ServiceNow

Joint solution pairs capabilities from NiCE CXone with ServiceNow Customer Service Management. (Featured on SmartCustomerService.com.)

InMobi Acquires MobileAction

MobileAction acquisition strengthens InMobi Advertising's global brand and performance offering.

RingCentral Expands AI Receptionist

Shared inbox, call queues, integrations, and multilingual capabilities round out the additions to RingCentral's AIR.