Influ2 Launches Contact-Level GTM Orchestration

Influ2's new capabilities enable marketing to orchestrate contact-level buyer journeys across multiple platforms.

Outreach Integrates with ServiceNow

Outreach integration helps sellers stay aligned across systems and execute key sales activities without leaving ServiceNow CRM.

GoTo Adds Features to Grasshopper

GoTo Grasshopper's new features include AI call transcripts and summaries, voicemail and sentiment insights, and AI receptionist capabilities. (Featured on SmartCustomerService.com.)

Klaviyo Expands Integration with Anthropic

Klaviyo's integration with Anthropic brings agentic marketing workflows to Claude to turn customer data into reports, insights, and campaign-ready assets.

Aircall Acquires Vogent

Aircall acquires Vogent to advance its AI Voice Agent built natively into business phones. (Featured on SpeechTechMag.com.)

Truthset Integrates with Unified ID 2.0

Truthset's integration with The Trade Desk's Unified ID 2.0 enables advertisers to match and activate audiences that are independently scored for accuracy. 

Nimble CRM Adds Web Chat

Nimble Web Chat turns website visitors into CRM contacts automatically.

Sendbird Launches Agent Steward

Agent Steward on the Delight.ai platform is backed by new Trust OS 2.0 and Voice 2.0 capabilities that enable AI systems to autonomously self-correct and engage customers proactively. (Featured on SmartCustomerService.com.)

Smarsh Advances Compliance with AI Technologies

Smarsh's innovations span Professional Archive, Call Recording and Analytics, and Capture.

AppsFlyer Expands Signal Hub with Experian, Facteus, and Attain

data providers join AppsFlyer's signal marketplace, giving marketers privacy-safe access to transaction signals and identity data for audience activation across media platforms.

Amperity Adds AI Assistants and Real-Time Capabilities

Amperity's latest updates connect customer context, action, and continuous learning.

Toast Debuts Toast IQ Grow

Toast IQ Grow offers more than 20 updates, including an AI-powered Marketing Agent and a reimagined Toast Local app.

Glean and Gainsight Partner

Native integration combines Gainsight's customer intelligence with Glean's deep enterprise context.

Genesys Partners with Meta for WhatsApp Integration

WhatsApp on Genesys Cloud will help organizations bring together messaging, voice, and AI in a single experience orchestration platform. (Featured on SmartCustomerService.com.)

Highspot Unveils GTM Agent in Spring Launch '26

Highspot's new GTM Agent shows marketing and enablement teams what works and how to act on it.

8x8 Extends 8x8 Platform for CX with AI, Analytics, Authentication, and Integrations

8x8 Platform for CX now includes capabilities for artificial intelligence agent development, analytics, mobile authentication, and managing front-line teams. (Featured on SmartCustomerService.com.)

Reputation Launches Reputation IQ, AI Reputation Manager, and AI Location Presence Insights

Reputation IQ, AI Reputation Manager, and AI Location Presence Insights give brands visibility into and control over how they are found, trusted, and chosen in AI-driven search.

SoundHound AI Introduces OASYS

SoundHound's OASYS helps businesses create conversational AI agents that will build and continually improve themselves across digital or physical channels. (Featured on SmartCustomerService.com.)

SurveyMonkey Integrates with Claude

SurveyMonkey's new MCP connector lets users create and edit surveys, analyze responses, and surface insights from feedback data, all without leaving Claude.

Klaviyo Brings Custom Skills to Customer Agent

Klaviyo Custom Skills lets companies build AI agents for their own unique needs and customers.