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CRM Across the Wire

Airbyte Moves Agents Data Platform to OpenAI App Marketplace, Adds Command Line Interface, and Ability to Write to Salesforce

New capabilities in QAirbyte Agents make it easier for AI agents to access, understand, and act on enterprise data across systems.

SAS Launches SAS 360 Marketing AI

SAS 360 Marketing AI brings purpose-built workflows to marketers.

IPC Partners with Luware

Partnership brings Luware Recording to IPC's communications portfolio.

Vonage Launches Protection Suite for Okta

Vonage's self-service connector combines intelligent delivery and integrated fraud protection to help Okta customers deploy multi-factor authentication.

ActiveCampaign Launches Google Ads Connector for Active Intelligence

ActiveCampaign's Google Ads Connector for Active Intelligence brings AI-guided campaign creation and reporting to marketers.

Multiply Launches 10 Minute ABM

Multiply's 10 Minute ABM helps companies launch hundreds of personalized ads for top accounts in minutes.

GReminders Launches AI Forms

GReminders' AI Forms automate CRM data extraction from documents and meeting transcripts.

NIQ Partners with Lula Commerce

Collaboration combines NIQ's Product Intelligence capabilities with Lula Commerce's platform for digital commerce for convenience retailers.

Salesforce Launches MCP-Powered Capabilities for Slackbot

Model Context Protocol (MCP) servers bring Salesforce CRM data, Tableau analytics, Data 360, AI agents, and business workflows directly into the conversational interface of Slack.

Eltropy Opens Agentic AI to Fintechs with Early Access Program

Through its Early Access Program, Eltropy gives fintech builders and credit unions and community banks a path from idea to deployed agent. (Featured on SmartCustomerService.com.)

OptifiNow Integrates with RETR

Integration connects RETR's mortgage production and contact intelligence with OptifiNow's CRM workflows.

Playlist Launches AI Concierge

Playlist AI Concierge is a 24/7 front-desk assistant for fitness and wellness operators.

Omilia Launches Lexis TTS Model for Contact Centers

Omilia Lexis is a voice synthesis model delivered inside Omilia's Conversational Platform. (Featured on SpeechTechMag.com.)

U.S. Marketing Agencies Use AI to Cut Costs at the Expense of Creativity

New research from Forrester calls on marketing leaders to shift their focus from AI-driven cost savings to preserving creativity and differentiation.

Klaviyo Launches Social Marketing

Klaviyo Social Marketing turns social engagement into customer growth.

Zywave Launches Zywave Apex

Zywave Apex is a growth-focused AI platform for insurance distribution.

Zappi Launches Amplify AI

Zappi Amplify AI brings predictive ad testing to high-volume digital campaigns.

Telgorithm Launches RCS Business Messaging Suite

Telgorithm offers session-based conversational RCS billing, backed by AI-enabled fallback and Smart Queueing.

AnywhereNow Makes Tendfor Available in the Microsoft Marketplace

Microsoft customers worldwide can now discover and deploy Tendfor Contact Centre and Reception Solution for Microsoft Teams through Microsoft Marketplace.

Consumers Are Rejecting AI Creative

93 percent of consumers say it matters that brand communications feel like they came from a real person.