Stravito Partners with Langston

Partnership combines Stravito's AI Personas with Langston's Life Lenses segmentation to make consumer understanding more accessible, interactive and actionable.

Gong Announces Mission Callisto

Gong's Mission Callisto includes upgrades to Gong Enrich, Gong Assistant, Agent Builder, and Gong Dashboards

ZoomInfo Launches Superhuman Go Connector

Partnership brings ZoomInfo's verified go-to-market intelligence data into Superhuman Go.

Braze Unveils AI Innovations at Forge Event

Braze's product launches include Decisioning Studio Go, Agentic Standards, Operator Connect, and conversational AI.

Ooma Launches AI Productivity Agent Bundle

Ooma AI Productivity Agent Bundle includes specialized agents that identify opportunities, customer issues, and follow-up needs across calls. (Featured on SmartCustomerService.com.)

BounceBack AI Launches to Turn Email Bounces into Revenue Opportunities

BounceBack identifies the people behind hard bounces, tracks career moves, and helps companies reconnect with buyers.

Graphwise Upgrades its AI Context Platform

Graphwise Platform now features an Adobe integration, built-in evaluation tools, and broader workflow automation.

LoanPro and Spring Labs Partner

LoanPro customers can now offer complaint, dispute, and quality management automation from Spring Labs within the LoanPro platform.

Informa TechTarget Launches MCP Server

Informa TechTarget's MCP Server brings buyer intelligence into AI workflows.

Fullstory Expands Its Capabilities

Fullstory MCP, StoryAI Agents, and Agentic Session Review are just some of the company's latest innovations.

GoTo Expands athenaOne Integration with AI Scheduling

New GoTo Connect AI capabilities within athenaOne automate appointment scheduling 24/7.

LiveRamp Expands Partnership with OpenAI

Expanded partnership allows marketers to activate first-party audiences in ChatGPT Ads using RampID.

Customer Service AI Spending Surges Amid Budget Stagnation

GenAI chatbots, voicebots, and agentic AI expected to deliver the greatest value.

Snappy Kraken Launches Snappy AI, a Marketing Operations Coworker for Financial Advisors

Snappy Kraken's Snappy AI analyzes marketing activity and results to identify gaps and recommend next steps

Iterable Launches Its Fall Product Release

Iterable's Fall Product Release introduces native RCS, Nova Conversations, Integrations Hub, and new agents that connect customer data, conversations, and intelligence in one continuous learning loop.

LTK Launches Search Tab

New LTK app Search tab brings together personalized interest-based discovery, AI-powered search and conversational shopping.

Square Integrates Apple Business

Square sellers can now connect to Apple Business to manage their presence across Apple Maps, Siri AI, Apple Wallet, and other Apple apps, keeping their business details in sync from Square Dashboard.

ZoomInfo Launches Native Integration With Replit Through GTM.AI

ZoomInfo MCP connector makes building on Replit easier through natural-language access to verified company and contact data.

UserTesting Adds MCP Servers

UserTesting has added MCP servers to its UserTesting and UserInterviews platforms enable to teams to recruit participants, create studies, and validate AI-generated ideas from within ChatGPT, Claude, Figma Make, and other AI applications.

Glia Introduces GRM and Glia Branch

Glia's GRM and Branch unify interaction data across voice, digital and in-person banking, giving complete customer context for personalization and growth.