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Articles: Cloud-based CRM
Customer service solutions providers Cisco and Salesforce.com announced a strategic alliance earlier this week that brings together their respective customer service solutions. (Featured on SmartCustomerService.com.)
Companies will have access to Clearbit's real-time contact and company data through RingLead's data management platform.
Cloud-based intelligent search, product and content recommendations are now available for all Sitecore web sites, including Sitecore Commerce.
Zyme now integrates with Qlik Sense to deliver robust channel visibility on any device.
Phonexa Call Logic is a complete cloud-based system for managing and tracking customer communications. (Featured on SmasrtCustomerService.com.)
TeleTech Technology and Verint have forged a strategic partnership offering workforce optimization and analytics to the TeleTech's contact center customers. (Featured on SmartCustomerService.com.)
[24]7 is partnering with Amdocs to deliver intelligent, personalized customer support across all service channels for the telecommunications industry. (Featured on SmartCustomerService.com.)
Aria Crescendo is a cloud-based monetization platform that enables multidimensional customer choice.
Cyara Solutions yesterday released version 6.4.0 of its omnichannel discovery, testing, and monitoring platform for customer service interactions. (Featured on SmartCustomerService.com.)
Native Power Dialing within CRM enables telemarketing calls to reach more prospects.
The acquisition is expected to help Calabrio speed up its corporate growth. (Featured on SmartCustomerService.com.)
Jacada's Visual IVR is certified for use with the Cisco Unified Customer Voice Portal. (Featured on SmartCustomerService.com.)
SessionM brings mobile marketing cloud solutions to worldwide partners to help companies automate mobile marketing.
Co/Labs enables real-time communication and document sharing between channel teams and their partners and resellers.
Antavo and Emarsys partner to provide e-commerce loyalty programs that reward customers for behavior, not purchases.
V-Person Live Chat combines virtual and real support with the tight integration of a single knowledgebase, unique feedback loop, and customizable workflows. (Featured on SmartCustomerService.com.)
Five9, a provider of cloud-based contact center software, today launched the Summer 2016 release of its Virtual Contact Center (VCC). (Featured on SmartCustomerService.com.)
There is no better time to amplify the power of your Sales Cloud investment and transform how you do business to maximize your revenue return. To improve your business successfully, you have to track and leverage everything you know about your prospects.
Buyers today (both B2B and B2C) are shopping online in record numbers, they do research on their own, and when they are ready to engage with a company, they expect a fast response from a rep who is responsive to their needs.
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