Our 24th annual awards recognize the vendors and innovators that shone the brightest in the past year.
the Editors //
02 Sep 2025
Our top five picks in 11 categories point the way forward with the best products and capabilities hitting the market in customer service, marketing, and sales.
the Editors //
02 Sep 2025
These vendors kept the industry abuzz with products, services, and integrations that add up to innovation in sales, marketing, and customer service.
the Editors //
02 Sep 2025
the Editors //
02 Sep 2025
The question is not which approach is inherently superior, but rather which approach is better for your particular business, use case, and customer base.
Maik Hummel //
11 Sep 2025
To meet rising customer expectations, CRM systems need to play larger roles beyond just tracking sales or contacts, instead serving as intelligent, end-to-end, AI-driven engagement platforms.
Michael Ramsey //
08 Sep 2025
Because the increasing digitization of retail makes it a prime target for bad actors, retailers must protect their extensive customer data and avoid costly disruptions and breaches.
Greg Neville //
02 Sep 2025
The linear funnel is dead. Today's nonlinear, multi-stakeholder B2B journeys require a branded demand approach—AI-driven segmentation, personalized multi-channel nurturing, and steady brand building.
Matt Hummel //
28 Aug 2025
There are simple fixes that are surprisingly effective.
Ian Jacobs //
12 Sep 2025
The notion of using technology to shrink contact centers has come up repeatedly through the years.
Donna Fluss //
29 Jul 2025
These two tools are better together.
Danny Estrada //
12 Aug 2025
VCs see exciting opportunities for the technology in the B2C and B2B sectors.
Kashyap Kompella //
23 Jun 2025