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Articles: Cloud-based CRM
X2CRM 5.2 adds new Workflow Macros, Topics Discussion module, and Platform features.
Freshdesk will add native video chat and co-browsing to boost the overall customer support experience
The latest releases of Service Cloud and Social Cloud enable brands to leverage social channels and self-service communities to expand customer engagements and business insights.
The free cloud-based Yellowfin on Azure offering promises quick deployment of business intelligence.
Fonolo and SJS Solutions bring virtual queuing data to call center wallboards.
Aspect gains Linguasys' natural language understanding and interactive text response technology.
Workstreampeople's communication and dialogue management platform gets an overhaul.
Bright Pattern has added text messaging to its omnichannel customer service solution.
The Knowledge Spotlight offers immediate, context-sensitive help inside applications.
Indosoft has added field validation and improved condition logic in its agent screen script builder.
Jive rolls out new features for Jive Chime real-time messaging app, including integration with the new Jive Circle.
Aviso Insights customers can now automate the forecast process directly from the Sales Cloud.
Oracle Cloud customers can use SalesPredict to help increase and accelerate sales conversions from their Oracle Sales Cloud leads.
Plum Insight ties customer feedback to specific agent interactions for targeted, actionable reports and holistic views across organizations.
As an IBM Watson ecosystem partner, Purple Forge is leveraging Watson technology to improve the customer service experience for the City of Surrey in British Columbia, Canada.
New practice helps companies manage their sales compensation programs,
The new integration lets users move their data into the Salesforce Analytics Cloud.
Separate but specialized support teams are replacing traditional outsourcing. (Featured on SmartCustomerService.com.)
The solution provides insight into all unified communications components, including contact center deployments.
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