Articles: Cloud-based CRM
The software-as-a-service solution promises faster, more robust DAM deployments and lower total costs of ownership.
DataFox customers can now benefit from actionable insights in real time delivered directly into sales workflows.
Dennis Fois takes over as president and chief operating officer.
The expanded features aim to simplify the process of building branded digital destinations.
Inbenta will provide hybrid chat and chatbot technology via CXexchange to NICE inContact users. (Featured on SmartCustomerService.com.)
CRM Version 5 includes drag-and-drop' customization, a global search bar, data move and merge options, and pull-out support drawers on each page.
Wipro's Data Discovery Platform, a ‘pay-per-insight' model analytics solution, enables faster data-driven decisions, customized by industry.
NewVoiceMedia has introduced Conversation Analyzer as part of the Summer '17 release of ContactWorld. (Featured on SpeechtTechMag.com.)
X2CRM V6.9 introduces Amazon AWS and Google Cloud deployment options and mobile enhancements.
The upgrades aim to boost productivity and mobility for customer service teams of all sizes. (Featured on SmartCustomerService.com.)
Five9 has moved its contact center-as-a-service to Microsoft's AppSource marketplace. (Featured on SmartCustomerService.com.)
Zenylitics will incorporate CallMiner Eureka speech analytics with its extensive contact center and speech analytics products into a full-service quality assurance offering. (Featured on SmartCustomerService.com.)
Seamless data verification and geocoding are working to prevent customer fraud in real time.
Zoho Sign integrates with Zoho CRM and other business apps.
Infor Concierge delivers access to rich, personalized, actionable information and unifies customer touchpoints in a single portal.
The services aim to help companies quickly build, test, and implement solutions on the Leonardo platform.
New version features machine learning, AI integration, predictive analytics, custom data connectors, enhanced color palettes, and more.
Five leading digital consulting firms will provide customer engagement expertise for Microsoft's digital marketing solutions.
Addressy has updated its address management capabilities for the Salesforce Commerce Cloud.
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Companies: Cloud-based CRM
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