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Articles: Cloud-based CRM
Medallia Experience Cloud combines machine and human learning to uncover customer insights.
Conga customers can now empower sales teams and legal teams to collaborate and automate the contract process within Salesforce CRM.
PersonifyGO is a constituent engagement platform accessible from any Internet browser.
PandaDoc's document automation software is now available as part of the HubSpot platform.
MaxPoint has added email matching and profile-based list expansion to its Customer Catalyst CRM software.
CloudCraze's Spring '17 edition offers CloudCraze Exchange and advances in functionality, customer experiences, and business models.
The new release of CTIntegrations' web client solution enhances agent and customer collaboration, search functionality, and reporting.
Organizations can now connect Zendesk and other systems to Usermind to unify customer data.
Ranker Insights gives marketers psychographic insights based on Ranker's 40 million visitors and 10 million monthly votes.
Contact Zone is a customer data management platform combining data integration and quality management tools.
451 Research survey finds huge opportunity for cloud providers to help customers align IT transformation.
Solution updates offer greater flexibility, expanded data integration, and better reporting.
The PureCloud customer engagement solution meets PCI DSS Service Provider Level 2 standards for securing consumer data. (Featured on SmartCustomerService.com.)
Mobile, chat, and social media customer interactions will increase at the expense of live-agent voice, finds Frost & Sullivan. (Featured on SmartCustomerService.com.)
The latest version of Pyze's flagship platform brings advanced capabilities for cross-app aggregation, third party integrations, and personalization.
New technologies often translate into new cybersecurity threats, and IoT-enabled technologies represent obvious targets.
The global cloud migration services market is projected to grow by 24.2 percent per year through 2022, when it is expected to reach $7.46 billion, according to a new industry report from Infinium Global Research.
Chime Spaces is a cloud-based platform to help businesses collaborate with customers and partners.
With this integration, the cloud-based communications provider lets users reach customers via voice and text messaging through Zoho CRM.
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