Agentic commerce does more than allow businesses to meet customers where they are; it actually acts for the buyer.
Bhaskar Dhawan //
10 Feb 2026
Companies pulling ahead will share a common trait: They'll no longer treat customer experience, employee experience, and partner experience as separate disciplines.
Vladimir Sterescu //
06 Feb 2026
In 2026, customer experience leaders will stop debating AI versus human support and start competing on how seamlessly they can connect the two.
David Karandish //
27 Jan 2026
AI automation has already shown its value for standardized, high-volume processes. Now, genAI and agentic AI can deliver humanlike service in less standardized interactions.
Bright Hung, Carlos Alzate //
12 Jan 2026