Two months after rejecting a bid by CDC Software, customer experience management vendor Chordiant strikes a deal with a leader in the BPM space.
Daily News,
Posted 18 Mar 2010
With Jive Ideation, the social business software provider integrates idea management into its portfolio.
Daily News,
Posted 18 Mar 2010
Don't just manage relationships—develop them.
Viewpoints,
Posted 15 Mar 2010
How the recession brought marketing and customer service closer together.
Viewpoints,
Posted 03 Mar 2010
With its latest updates, the email marketing provider helps its small business customers take their CRM efforts to the next level.
Daily News,
Posted 26 Feb 2010
Customers want — and expect — personalization.
Viewpoints,
Posted 24 Feb 2010
It's not about every click, but every profitable click.
Viewpoints,
Posted 18 Feb 2010
Accenture's Social CRM report reveals the trio of obstacles to overcome when developing a social strategy.
Daily News,
Posted 16 Feb 2010
Reports point to the emergence of a new social group and help marketers act upon the various segments of online participants.
Daily News,
Posted 16 Feb 2010
With real-time alerts and notifications, the lead generation solution provider helps users be even more proactive when it comes to Web site activity.
Daily News,
Posted 16 Feb 2010
Make the Selling Simpler: Organizations want sales reps to have access to the right information at the most critical moments
Re:Tooling,
Posted 11 Feb 2010
Grab consumer attention with personalized images.
Viewpoints,
Posted 11 Feb 2010
Boost sales while recovering from the recession.
Viewpoints,
Posted 08 Feb 2010
The links, additions, and bonuses mentioned in this month's excerpt from the fourth edition of CRM legend Paul Greenberg's book, CRM at the Speed of Light.
Web-Only Bonus Articles,
Posted 01 Feb 2010
The analyst firm gives its CRM forecast for upcoming years.
Daily News,
Posted 01 Feb 2010
The purchase allows the life sciences CRM vendor to increase the breadth of its OneKey healthcare data.
Daily News,
Posted 30 Jan 2010
Information Industry Summit '10: Panelists share their secrets to shaking up the information industry.
Daily News,
Posted 27 Jan 2010
Online community provider extends its private network to Facebook and Twitter.
Daily News,
Posted 23 Jan 2010
With the introduction of FreshContacts, the business database service provider allows users to gain access data for free -- so long as they trade in their business contacts.
Daily News,
Posted 23 Jan 2010
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