CRM magazine and destinationCRM.com are publications of CRM Media - a division of Information Today, Inc.
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David Myron, Editorial Director, CRM and Speech Technology magazines
David is responsible for the general direction and day-to-day operations of CRM magazine and Speech Technology magazine, their Web sites, weekly email newsletters, and Webinars. In addition to story assigning and editing responsibilities for each publication, he spearheads the direction of CRM's annual Market Awards and Customer Service Awards and Speech Technology's Speech Industry Awards. David is also the conference program director of the annual CRM Evolution and SpeechTEK conferences.
A multiple-award-winning writer and editor, David brings more than a decade of business and technology writing experience to CRM and Speech Technology magazines and their associated products. His articles have appeared in magazines from leading media publishers, including CMP Media, Forbes, Freedom Communications, Primedia, and Ziff Davis. David's work has been cited in various business strategy books, including Best Face Forward: Why Companies Must Improve Their Service Interfaces with Customers (Harvard Business School Press), Return On Customer: Creating Maximum Value From Your Scarcest Resource (Doubleday), and What Women Really Want: How American Women Are Quietly Erasing Political, Racial, Class, and Religious Lines to Change the Way We Live (Simon & Schuster). David is also quoted in a variety of newspapers, including The Arizona Republic, The Chicago Tribune, and Newsday. He is also a co-author of the research report "CRM Market Forecast: 2002-2003" (Primedia) and co-author of the book Application Service Providing: The Ultimate Guide to Hiring Rather than Buying Applications (SCN Education).
David started at CRM magazine in October 2001 as a senior editor covering customer service and the contact center industry. After a stint in 2004 at American Demographics magazine, covering Generation X buying and behavioral trends, he returned to CRM in January 2005 as editor-in-chief. In August 2006, after Information Today Inc. acquired Speech Technology magazine, David became the editorial director of both publications. Prior to his first period at CRM magazine, he worked on PC Magazine's IT Insider Series, covering CRM and wireless technology. He also served as the founding editor of Small Business Solutions Provider, a monthly supplement to Small Business Computing magazine, and as the founding online editor of the Small Business Computing and Home Office Computing Web sites. Prior to that David was the small business editor at CMP Media's VARBusiness magazine. He received a BA in print journalism from Hofstra University.
Contact him at email@example.com.
Sherri Lerner, Managing Editor
Sherri is the managing editor of CRM magazine and Speech Technology magazine, and their Web sites. In this role, Sherri edits all content for the two magazines, manages deadlines, and coordinates the writing staff and freelancers. Sherri joins CRM magazine from Grandparents.com, where she was the managing editor. Prior to this, Sherri served as the managing editor of Nick Jr. and Nicktoons magazines as well as Style Channel (AOL). Sherri is also an experienced copy editor, holding the position of copy chief at Parents Magazine, copy editor at Hachette Custom Publishing, and copy editor/deputy copy chief at Cosmopolitan magazine. She has also done some freelance copy editing and researching for Elle Décor, Marie Claire, Metropolitan Home, Woman's Day, and Reader's Digest. Sherri received her B.A. in journalism at State University College at Buffalo.
Contact Sherri at 1-212-251-0608, Ext. 108 or firstname.lastname@example.org.
Laura Hegyi, Senior Designer
Laura is responsible for the art direction, design, and layout of CRM magazine and Speech Technology magazine. Since joining parent company Information Today Inc. in 1992, Laura has also served as senior designer for ONLINE magazine. In addition, she is credited with redesigning many of the company's publications, including CRM magazine, Speech Technology magazine (which won an APEX Award for Best Redesign), Information Today, KM World, and The Library Resource Guide. Laura's 26-plus years of design experience include 14 years at Atlantic City magazine, and she also designed and produced publications for The Miss America Pageant, the LPGA, and the New Jersey Department of Tourism. Laura has received numerous design accolades for her work on CRM and Speech Technology magazines including the 2008 Ozzie Award from Folio: magazine; multiple 2008, 2007, and 2006 APEXs (Awards for Publication Excellence) from Communications Concepts; multiple 2008, 2007, and 2006 Tabbie Awards from the Trade, Association and Business Publications International; 2008 (Gold + Silver) and 2007 Awards of Excellence from the ASBPE; and the 2004 American Graphic Design Award.
Leonard Klie, News Editor
Len is responsible for assigning, editing, and writing content for CRM magazine's Insight section, news for www.destinationCRM.com, and CRM's eWeekly newsletter. He writes at least one feature and case study story in each issue and contributes news coverage and blog postings on the Web site. Len covers the customer service/contact center market for CRM magazine and its sister publication Speech Technology magazine.
Len got his start in journalism 20 years ago. Various reporting, photography, and editing roles at several weekly newspapers in the New York metropolitan area preceded his switch to trade publishing. He has served as the managing editor at publications covering foodservice and recreational activities for U.S. military and government entities, and at college campuses around the country. Immediately prior to joining the Speech Technology staff in November 2006, he served as managing editor at Food Logistics magazine, covering the warehousing and transportation of food and related products in the retail supermarket and foodservice industry.
An award-winning writer and editor, Len is a graduate of Marist College in Poughkeepsie, N.Y., where he earned a bachelor's degree in communications, with a concentration in journalism. He also has minors in Spanish and history.
Contact him at 1-212-251-0608, Ext. 110 or email@example.com.
Judith Aquino, Associate Editor
Judith covers marketing and business intelligence at CRM magazine. She writes the Required Reading page for the Insight section of the magazine as well as features and case studies. She also writes news stories for www.destinationCRM.com, contributes to the Web site's blog, and manages the Viewpoints section.
Prior to this, she was a Web editor at Institutional Investor and held several internships at Business Insider, The Street.com, and the Daily News. She also served as an editorial assistant at the American Payroll Association. Judith received her B.A. in English from Binghamton University and her M.A. in journalism from NYU.
Contact her at 1-212-251-0608, Ext. 104 or jaquino@destinationCRM.com.
Kelly Liyakasa, Associate Editor
Kelly Liyakasa covers sales and enterprise strategy at CRM magazine. She is responsible for writing features, case studies, news, news analysis, and blogs pertaining to the CRM sphere.
Most recently, Kelly served as a business reporter and photographer for the Westchester County Business Journal, covering everything from retail to commercial real estate. She also profiled heavy-hitters like Donald Trump and the CEO of Manolo Blahnik as senior staff editor of WAG, a luxury lifestyle publication catering to the social scene of New York's Golden Apple. Kelly holds a B.A. in multimedia journalism from Florida Atlantic University, and has happily traded sunscreen for snow boots as a proud New Yorker.
Contact her at 1-212-251-0608, Ext. 105 or firstname.lastname@example.org.