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CRM magazine and destinationCRM.com are publications of CRM Media - a division of Information Today, Inc.

Corporate Headquarters:
New York (map)
237 West 35th St., Suite 806
New York, NY 10001-2509
Phone: 1-212-251-0608
Fax: 1-212-779-1152


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CRM Magazine Contacts

Leonard KlieEditor

Len is responsible for all of the editorial content that appears in CRM magazine, on www.destinationCRM.com, and in CRM's eWeekly newsletter and its sister publications SmartCustomerService.com and Speech Technology magazine. He assigns, edits, and proofreads all articles prior to layout and assists the managing editor with the production process.

Len got his start in journalism more than 25 years ago. Various reporting, photography, and editing roles at several weekly newspapers in New York preceded his switch to trade publishing. He has served as the managing editor at publications covering foodservice and recreational activities for U.S. military and government entities, and at college campuses around the country. Immediately prior to joining the Speech Technology staff in November 2006, he served as managing editor at Food Logistics magazine, covering the warehousing and transportation of food and related products in the retail supermarket and foodservice industry.   

An award-winning writer and editor, Len is a graduate of Marist College in Poughkeepsie, N.Y., where he earned a bachelor's degree in communications, with a concentration in journalism. 

Contact him at 1-212-251-0608, Ext. 110, or lklie@infotoday.com.

Chris Cronis, Managing Editor

Chris is the managing editor of CRM and Speech Technology magazines, as well as SmartCustomerService.com. He’s responsible for managing the production cycle of the two magazines as well editing the front- and back-of-the-magazine columns, the Real ROI section of CRM, and the Deployments section of Speech Technology. He's also editor of the Viewpoints section of destinationCRM.com.

Chris has had a 20-year career in publishing, working at magazines and newspapers covering business, technology, the movie industry, politics, food, and sports. He was most recently the managing editor of Parade magazine, the venerable Sunday supplement that reaches some 20 million readers each week.

Focus: • Editorial Production • Copy Editing

Contact Chris at 1-212-251-0608, Ext. 108, or ccronis@infotoday.com.

Laura Hegyi, Senior Designer

Laura is responsible for the art direction, design, and layout of CRM magazine and Speech Technology magazine. Since joining parent company Information Today in 1992, Laura has also served as senior designer for ONLINE magazine. In addition, she is credited with redesigning many of the company's publications, including CRM magazine, Speech Technology magazine (which won an APEX Award for Best Redesign), Information Today, KM World, and The Library Resource Guide. Laura's 25-plus years of design experience include 14 years at Atlantic City magazine, and she also designed and produced publications for The Miss America Pageant, the LPGA, and the New Jersey Department of Tourism. Laura has received numerous design accolades for her work on CRM and Speech Technology magazines, including the 2008 Ozzie Award from Folio: magazine; multiple 2008, 2007, and 2006 APEXs (Awards for Publication Excellence) from Communications Concepts; multiple 2008, 2007, and 2006 Tabbie Awards from the Trade, Association and Business Publications International; 2008 (Gold + Silver) and 2007 Awards of Excellence from the ASBPE; and the 2004 American Graphic Design Award.

Oren Smilansky, Associate Editor

Oren covers customer service/support and contact centers at CRM magazine. He writes the Required Reading page for the Insight section of the magazine and is responsible for writing features, case studies, news, analysis, and blog posts pertaining to the CRM industry.

Oren’s writings frequently appeared in Publishers Weekly, where he was an editorial assistant prior to joining CRM. Originally from Los Angeles, Oren earned a bachelor's degree in literature from the University of California-Santa Barbara and a master's degree in creative writing from Columbia University. 

Focus: • Customer Service/ Support • Contact Centers • Customer Experience Management • Required Reading

Contact Oren at 1-212-251-0608, Ext. 104, or osmilansky@infotoday.com

Sam Del Rowe, Assistant Editor

Sam covers marketing and business intelligence at CRM magazine. He writes features and case studies, as well as news for www.destinationCRM.com, and contributes to the Web site's blog.

Previously, Sam was an editorial intern at CFA Institute's Enterprising Investor blog. He received his bachelor's degree in English from New York University.

Focus: • Marketing • Business Intelligence/Analytics

Contact him at 1-212-251-0608, Ext. 105, or sdelrowe@infotoday.com


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