CRM magazine and destinationCRM.com are publications of CRM Media - a division of Information Today, Inc.
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David Myron, Editorial Director
David is responsible for the general direction and day-to-day operations of the print and digital products associated with CRM magazine, Speech Technology magazine, and SmartCustomerService.com (all published by Information Today, Inc). In addition to story assigning and editing responsibilities for each publication, he spearheads the direction of CRM's annual Market Awards and Customer Service Awards and Speech Technology's Speech Industry Awards. David is also the conference program director of the annual CRM Evolution, SpeechTEK, and Customer Service Experience conferences.
A multiple-award-winning writer and editor, David brings more than a decade of business and technology writing experience to Information Today, Inc. His articles have appeared in magazines from leading media publishers, including CMP Media, Forbes, Freedom Communications, Primedia, and Ziff Davis. David's work has been cited in various business strategy books, including Best Face Forward: Why Companies Must Improve Their Service Interfaces with Customers (Harvard Business School Press), Return On Customer: Creating Maximum Value From Your Scarcest Resource (Doubleday), and What Women Really Want: How American Women Are Quietly Erasing Political, Racial, Class, and Religious Lines to Change the Way We Live (Simon & Schuster). David is also quoted in a variety of newspapers, including The Arizona Republic, The Chicago Tribune, and Newsday. He is also a co-author of the research report "CRM Market Forecast: 2002-2003" (Primedia) and co-author of the book Application Service Providing: The Ultimate Guide to Hiring Rather than Buying Applications (SCN Education).
David started at CRM magazine in October 2001 as a senior editor covering customer service and the contact center industry. After a stint in 2004 at American Demographics magazine, covering Generation X buying and behavioral trends, he returned to CRM in January 2005 as editor-in-chief. In August 2006, after Information Today Inc. acquired Speech Technology magazine, David became the editorial director of both publications. Prior to his first period at CRM magazine, he worked on PC Magazine's IT Insider Series, covering CRM and wireless technology. He also served as the founding editor of Small Business Solutions Provider, a monthly supplement to Small Business Computing magazine, and as the founding online editor of the Small Business Computing and Home Office Computing Web sites. Prior to that David was the small business editor at CMP Media's VARBusiness magazine. He received a BA in print journalism from Hofstra University.
Focus: • Editorial Direction • Editorial Assignments • Conference Programming • Webinar Moderator
Contact him at firstname.lastname@example.org.
Chris Cronis, Managing Editor
Chris Cronis is the managing editor of CRM and Speech Technology magazines, as well as SmartCustomerService.com. He’s responsible for managing the production cycle of the two magazines as well editing the front- and back-of-the-magazine columns, the Real ROI section of CRM, and the Deployments section of Speech Technology. He's also editor of the Viewpoints section of destinationCRM.com.
Chris has had a 20-year career in publishing, working at magazines and newspapers covering business, technology, the movie industry, politics, food, and sports. He was most recently the managing editor of Parade magazine, the venerable Sunday supplement that reaches some 20 million readers each week.
Focus: • Editorial Production • Copy Editing
Contact Chris at 1-212-251-0608, Ext. 108, or email@example.com.
Laura Hegyi, Senior Designer
Laura is responsible for the art direction, design, and layout of CRM magazine and Speech Technology magazine. Since joining parent company Information Today Inc. in 1992, Laura has also served as senior designer for ONLINE magazine. In addition, she is credited with redesigning many of the company's publications, including CRM magazine, Speech Technology magazine (which won an APEX Award for Best Redesign), Information Today, KM World, and The Library Resource Guide. Laura's 26-plus years of design experience include 14 years at Atlantic City magazine, and she also designed and produced publications for The Miss America Pageant, the LPGA, and the New Jersey Department of Tourism. Laura has received numerous design accolades for her work on CRM and Speech Technology magazines including the 2008 Ozzie Award from Folio: magazine; multiple 2008, 2007, and 2006 APEXs (Awards for Publication Excellence) from Communications Concepts; multiple 2008, 2007, and 2006 Tabbie Awards from the Trade, Association and Business Publications International; 2008 (Gold + Silver) and 2007 Awards of Excellence from the ASBPE; and the 2004 American Graphic Design Award.
Leonard Klie, Senior News Editor
Len is responsible for assigning, editing, and writing content for CRM magazine's Insight section, news for www.destinationCRM.com, and CRM's eWeekly newsletter. He writes at least one feature and case study story in each issue and contributes news coverage and blog postings on the Web site. Len covers the customer service/contact center market for CRM magazine and its sister publications SmartCustomerService.com and Speech Technology magazine.
Len got his start in journalism more than 20 years ago. Various reporting, photography, and editing roles at several weekly newspapers in New York preceded his switch to trade publishing. He has served as the managing editor at publications covering foodservice and recreational activities for U.S. military and government entities, and at college campuses around the country. Immediately prior to joining the Speech Technology staff in November 2006, he served as managing editor at Food Logistics magazine, covering the warehousing and transportation of food and related products in the retail supermarket and foodservice industry.
An award-winning writer and editor, Len is a graduate of Marist College in Poughkeepsie, N.Y., where he earned a bachelor's degree in communications, with a concentration in journalism. He also has minors in Spanish and history.
Focus: • Customer Service/ Support • Contact Centers • Customer Experience Management
Contact him at 1-212-251-0608, Ext. 110, or firstname.lastname@example.org.
Oren Smilansky, Associate Editor
Oren covers sales and enterprise strategy at CRM magazine. He writes the Required Reading page for the Insight section of the magazine and is responsible for writing features, case studies, news, analysis, and blog posts pertaining to the CRM industry.
Oren’s writings frequently appeared in Publishers Weekly, where he was an editorial assistant prior to joining CRM. Originally from Los Angeles, Oren earned a B.A. in Literature from UC Santa Barbara, and an M.F.A. in Creative Writing from Columbia University.
Focus: • Sales • Enterprise Strategies • Required Reading
Contact Oren at 1-212-251-0608, Ext. 104, or email@example.com
Sam Del Rowe, Assistant Editor
Sam covers marketing and business intelligence at CRM magazine. He writes features and case studies, as well as news for www.destinationCRM.com, and contributes to the Web site’s blog.
Previously, Sam was an editorial intern at CFA Institute’s Enterprising Investor blog. He received his B.A. in English from NYU.
Focus: • Marketing • Business Intelligence/Analytics
Contact him at 1-212-251-0608, Ext. 105, or firstname.lastname@example.org