Voice AI assistants add essential functionality for customers and agents.
Erik J. Martin //
01 Mar 2024
As large language models expand and generative AI technology advances, experts see a greater role in customer service.
Phillip Britt //
26 Jan 2024
Here's how to integrate generative AI into your marketing operations without ripping out what's already there.
Linda Pophal //
26 Jan 2024
With so many options in a fragmented market, it's important to choose wisely.
Phillip Britt //
26 Jan 2024
New generative AI tools still need plenty of development, but their ultimate potential could revolutionize retail customer engagement.
Shekar Raman //
12 Mar 2024
As social and marketplace shopping converge, retailers need to update their marketing strategies to reflect the new reality—such as the need for stronger brand protection, accessible and responsive customer service, and other new marketing strategies.
Rick Sunzeri //
05 Mar 2024
The hyper-personalization revolution will enable product recommendations based not only on past purchases but a customer's current mood, recent behavior, even the weather outside.
Corne Nagel //
22 Feb 2024
GenAI signals new possibilities, and it's inevitable that certain tasks will be automated. But humans won't be replaced; instead, their roles will be elevated.
Thor Olof Philogène //
13 Feb 2024
The question of pilot (i.e., human) readiness has entered the AI picture.
Liz Miller //
28 Feb 2024
If CRM is your operational heartbeat, make sure it's healthy.
Danny Estrada //
20 Feb 2024
Futuristic-sounding customer experiences are now becoming reality.
Barton Goldenberg //
15 Feb 2024
It'll take time to work through the learning curve.
Christina McAllister //
26 Feb 2024