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CRM Featured News
OpinionLab Introduces Summer 2015 Release of Its Voice-of-the-Customer Solution
Brands are empowered to connect consumer feedback gathered through digital channels with specific physical locations.
KnowledgeTree Adds "Blueprint" Tools to Help Guide Sales Reps
The augmented platform uses prescriptive analytics to pinpoint the best content to share with clients.
Salesforce Introduces Lightning Experience for Sales Cloud
New capabilities steer salespeople toward an intuitive user experience.
Apple Gets Proactive About Customer Service on Twitter
Apple gets proactive about customer service on Twitter. (Featured on SmartCustomerService.com.)

August 17-19, 2015
New York Marriott Marquis


Want to learn more about this year's event? Check out this brief video and get a flavor for what CRM Evolution 2015 is all about and why you need to be there!

For more information and to register, click here.


Viewpoints (Web Exclusives)
With the help of journey mapping and analytics, you can engineer the customer experience from the customer's point of view.
Establishing expectations and enabling intelligent data flow are key to your mobile blueprint.
The microblogging platform is a quick, cost-effective way to reach many, spot trends, and show transparency.
More Viewpoints...
CRM Magazine, August 2015
The 2015 CRM Market Leaders
Our finalists and winners in nine categories have what it takes to achieve success in all areas of CRM, whether it's building a powerful solution, pleasing customers, or charting a smart course.
The 2015 CRM Market Rising Stars
This year's crop of vendors have identified key areas of innovation—mobility, artificial intelligence, C2B—and are building solutions and partnerships to leverage them.
The 2015 CRM Market Influential Leaders
Whether they're creating new technology (the Apple Watch) or a new way of catching a cab (Uber), these visionaries are showing us all the way forward.
The 2015 CRM Market Elite Customer Companies
Our four winners all demonstrate that a wise investment in technology can do wonders for operating costs and efficiency—and for your bottom line.
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