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Zendesk Adds Net Promoter Score Surveys to Its Customer Service Platform
The survey tool helps Zendesk users evaluate their customer relationships.
Teradata Updates Its Integrated Marketing Cloud
New features deliver real-time analytics and help create personalized customer experiences.
Insightly Integrates CRM Solution with Quickbooks Online, Dropbox, and Box
Greater demand for file-sharing capabilities drives integrations.
Contact Centers Cuddle Up to Intelligent Virtual Assistants
Cold software combined with warm bodies equals happy customer care. (Featured on SmartCustomerService.com.)

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Don't let poor execution give your competitors an advantage.
When customers help each other, companies and customers win.
Knowing your customers is key to this sales strategy.
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Should CSRs Be Paid for Performance?
Why companies must assess the effectiveness of tying agent compensation to contact center metrics.
Interactive Video Breathes New Life into Online Advertising
Traditional linear content is out; personalized dynamic content is in.
Mobile Wallet Building Blocks Slowly Take Shape
Emerging technology promises to overhaul the payment process, but first it must overcome myriad technical and logistical obstacles.
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