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Daily News
The "Google-ization" of the Enterprise
Mobile, social solutions at scale are redefining business processes.
Posted 18 Jun 2013
Zurmo Releases Open-Source CRM 2.0
The new release adds salesforce and marketing automation features and reporting.
Posted 18 Jun 2013
ClickFuel Releases Mobile App for SMB Customers
Solution enables real-time lead tracking and management.
Posted 17 Jun 2013
Salesforce.com "Doubles Down" on Marketing
Omnicom Media Group taps cloud vendor for agency network.
Posted 14 Jun 2013
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Viewpoints
(Web Exclusives)
Transforming Lead Scoring with Big Data
Combine prospects' behavioral and social scores for accurate sales predictions.
Create Outstanding Customer Interactions Through Performance Management
Customers take on a starring role in service interactions.
How Big Data Supports Value-Based Selling
First-line sales managers must use data insights to nurture sales teams.
More Viewpoints...
CRM Magazine,
June 2013
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Current Issue
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Past Issues
Collaboration Meets Community Platforms
Enterprises are combining peer-to-peer and Web self-service capabilities to improve customer service and lower cost.
The Complex Challenge of Repairing Customer Trust
Social media provides businesses with intriguing opportunities to strengthen the bond with consumers.
Voice-Based Microblogs Speak Volumes
How speech technology can improve social media campaigns.
Web Events
June 26
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Address the Customer Experience Imperative
July 10
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Moving from Basic Automation to Marketing Sophistication
June 12
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Implementing a Virtual Agent: RFP, Pilot, Implementation & Results
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Sponsored Content
Top 9 Ways to Increase Customer Loyalty
Sponsored By: Allegiance
The Competitive Edge: Powerful Application Solutions for CRM and ERP
Sponsored By: IBM
Integrative CRM Enhances Midsize Business Agility and Performance
Sponsored By: IBM
Gartner Magic Quadrant for Web Customer Service Applications
Sponsored by eGain
Winning over the empowered consumer: Why trust matters
Sponsored By: IBM
Compelling Returns of Connections in support of Social Business whitepaper
Sponsored By: IBM
Free Study & Ebook: Why Relationships Matter
Sponsored By: Introhive Inc.
Increase existing revenue and create a new revenue stream
Free On-Demand Webinar from Aria Systems and CRM Essentials
Gartner Magic Quadrant for the CRM Customer Engagement Center
A White Paper from Salesforce.com
Voice of the Customer is not just about surveys anymore
Sponsored By: Autonomy
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Best Practices Series
WHY MARKETING AUTOMATION IS CRITICAL to Driving Sustainable Growth
Sponsored By: SAP and SalesFUSION
MOBILE RELATIONSHIP MANAGEMENT
Delivering value to customers on the small screen
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Popular Articles
Predictive Analytics in Action
Prepare for the Age of the Customer
Five Steps to Giving Marketers Data Ownership
Salesforce.com "Doubles Down" on Marketing
Gigya Revs Up B2C Data Management
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