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Teradata Updates Its Integrated Marketing Cloud
New features deliver real-time analytics and help create personalized customer experiences.
Insightly Integrates CRM Solution with Quickbooks Online, Dropbox, and Box
Greater demand for file-sharing capabilities drives integrations.
Contact Centers Cuddle Up to Intelligent Virtual Assistants
Cold software combined with warm bodies equals happy customer care. (Featured on SmartCustomerService.com.)
At Dreamforce, Salesforce.com Unveils Road Map for Service Cloud Updates
Many new features delivered already, with more on the way.

Viewpoints (Web Exclusives)
Don't let poor execution give your competitors an advantage.
When customers help each other, companies and customers win.
Knowing your customers is key to this sales strategy.
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CRM Magazine, October 2014
Should CSRs Be Paid for Performance?
Why companies must assess the effectiveness of tying agent compensation to contact center metrics.
Interactive Video Breathes New Life into Online Advertising
Traditional linear content is out; personalized dynamic content is in.
Mobile Wallet Building Blocks Slowly Take Shape
Emerging technology promises to overhaul the payment process, but first it must overcome myriad technical and logistical obstacles.
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