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Why You Should Treat Your Customer Service Agents as Well as You Do Your Customers
Attrition is the bane of contact centers. If you want to hold on to your best agents, engage them the way you would your customers. (Featured on SmartCustomerService.com.)
Zendesk Adds Net Promoter Score Surveys to Its Customer Service Platform
The survey tool helps Zendesk users evaluate their customer relationships.

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Traditional linear content is out; personalized dynamic content is in.
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Emerging technology promises to overhaul the payment process, but first it must overcome myriad technical and logistical obstacles.
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