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Consumers Will Spend $142 Billion Through Mobile Purchases by 2019, Forrester Predicts
In-person payments have the most growth potential.
Oracle Buys Datalogix to Bolster Its Marketing Cloud
The acquisition will give Oracle new offline analytics capabilities.
Swiftpage Updates Act! Cloud with Predictive Time Management Functionality
Added tools provide campaign scheduling capabilities and a follow-up recommendation engine.
Radish Releases ChoiceView for iOS8
The ChoiceView mobile app for visual IVR now supports iPhone 6 and iPhone 6 Plus.

Viewpoints (Web Exclusives)
To truly know your customer, consider his personality traits.
Go from failure-centric to customer-centric.
What every small business owner needs to know.
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CRM Magazine, December 2014
5 Hot Customer Service Technologies
The latest innovations add a sense of immediacy to customer interactions.
The 3 Cardinal Rules of Cause Marketing
There's a fine line between giving and gimmick.
An Evening with Buddy Valastro, the Real-Life Willy Wonka
As Carlo's Bakery gets bigger and embraces new technology, the Cake Boss' business philosophy stays true to its roots. (This story originally appeared on DestinationCRM on October 24, 2014.)
Subscription Services Can Revamp Business But Challenge Contact Centers
A new business model takes shape, where consumers rent goods and services rather than buy them.
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