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The "Google-ization" of the Enterprise
Mobile, social solutions at scale are redefining business processes.
Zurmo Releases Open-Source CRM 2.0
The new release adds salesforce and marketing automation features and reporting.
ClickFuel Releases Mobile App for SMB Customers
Solution enables real-time lead tracking and management.
Salesforce.com "Doubles Down" on Marketing
Omnicom Media Group taps cloud vendor for agency network.

Viewpoints (Web Exclusives)
Combine prospects' behavioral and social scores for accurate sales predictions.
Customers take on a starring role in service interactions.
First-line sales managers must use data insights to nurture sales teams.
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CRM Magazine, June 2013

Collaboration Meets Community Platforms
Enterprises are combining peer-to-peer and Web self-service capabilities to improve customer service and lower cost.
The Complex Challenge of Repairing Customer Trust
Social media provides businesses with intriguing opportunities to strengthen the bond with consumers. 
Voice-Based Microblogs Speak Volumes
How speech technology can improve social media campaigns.
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