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CRM Evolution 2014 Day Three: As Social Engagement Strategies Mature, New Challenges Arise
The sports industry uses social media to connect with fans during slow periods.
CRM Evolution 2014 Day Two: Customer Engagement Is the Future of CRM
Brands need to revise their digital, mobile, and call center strategies.
Customer Experience 2014: How to Influence and Win Customers
Want to really please your customers? Step away from technology for a minute and go old school. (Featured on SmartCustomerService.com
CRM Evolution 2014: Modern Marketers Must Focus on Context, Content, and Revenue
Good products are not enough to engage customers in the digital age.

Viewpoints (Web Exclusives)
Understanding and monitoring the end-user experience.
Visually enabled IVR picks up where apps and self-service leave off.
Gain a business advantage with contract life-cycle management tools.
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CRM Magazine, August 2014

The 2014 CRM Influential Leaders
Whether their contributions are longstanding or just now being felt, these five visionary individuals have the potential to shape the industry's future.
The 2014 CRM Market Awards
Paving the way for success throughout all areas of CRM, our finalists and winners in 10 categories exhibited strategies and innovation this year that put them at the top of their game.
The 2014 CRM Rising Stars
The vendors we honor made significant advances in a variety of areas this year, giving clients of all kinds the opportunity to grow and compete in a challenging business environment.
The 2014 CRM Elite
Finding the right tool to help your business achieve measurable results is not easy. Wise solution implementations have helped our four winners see their businesses boom.
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