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CRM Featured News
Verint Adds Gamification Infrastructure to Customer Engagement Optimization Portfolio
The solution aims to make employees more engaged and productive.
AdRoll Adopts HTTPS as a Standard
HTTPS will make ads safer and more secure for Internet users.
Workforce Management Market Climbs, but Vendors Are Still Leaving Money—and Market Share—on the Table
While WFM sales are gaining, veteran vendors are slow to refresh their systems, leaving room for more nimble vendors to capture the market, says Donna Fluss. (Featured on SmartCustomerService.com.)
BrightFunnel Releases Revenue Waterfall
BrightFunnel will offer B2B marketers more ways to measure their campaigns' impact on bottom lines throughout the prospect funnel.

August 17-19, 2015
New York Marriott Marquis


Want to learn more about this year's event? Check out this brief video and get a flavor for what CRM Evolution 2015 is all about and why you need to be there!

For more information and to register, click here.


Viewpoints (Web Exclusives)
Salespeople who are scared to fail are also afraid to succeed.
Responsibility and strategy are key to using this growing technology.
Uncover what employees really need to succeed.
More Viewpoints...
CRM Magazine, April 2015
Text Takes Precedence as a Customer Service Preference
A new generation of consumers prefers short message service to other ways to reach agents.
Predictive and Prescriptive Analytics Peek into the Future
A symbiotic relationship is key to a successful business intelligence ecosystem.
How to Select a CRM System
Whether it's your first solution or your fourth, these tips will help make the vendor selection process easier.
Across the Wire
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