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Daily News

SAP Unveils Accelerated Cloud Strategy
SAP adds critical components to SuccessFactors suite to boost its cloud offerings.
Posted 15 May 2012

Oaisys Offers Hybrid Cloud Call Recording Solution
Oaisys AllWays and Gateway to the Cloud will enable users to take advantage of advanced recording anywhere, anytime, and on any device.
Posted 15 May 2012

Altitude Software Adds Cloud Contact Center Solutions in Scandinavia
The company's new offering leverages technology acquired from a Swedish SaaS provider.
Posted 15 May 2012

Corporate Visions Releases Power Tools for Demand Generation
Incorporates assets like first-call conversation coaching, video modules
Posted 15 May 2012

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Viewpoints (Web Exclusives)

Build Relationships Through Proactive Support

Supporting connected customers has never been more important.

Outsourcing Your Lead Qualification

For initial contacts, outsourced operators offer numerous advantages over inside staff.

Leveraging the Power of Personalized Video

Bridge the gap between CRM systems and successful customer engagement.

More Viewpoints...

CRM Magazine, May 2012

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Game On: Gamification Strategies Motivate Customer and Employee Behaviors
The things that make games so compelling "can equally make employees, partners, [and] customers addicted to your B2B or B2C offering."

Marketing and Advertising Agencies Blur the Lines
Third-party partners are broadening their roles. What to consider for the perfect pairing.

Natural Language Understanding Grows Up
The bar has been raised for technologies that not only hear, but understand too.

Web Events

May 23: Create Value Across All Service Channels

June 20: Best Practices for Data Migration

April 25: Using Social Media Monitoring to Create a Competitive Advantage

More Web Events...