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CRM Featured News
A Look Back at United Airlines' Customer Service Snafu
What brands can learn from United's social customer service hits and misses. (Featured on SMartCustomerService.com.)
Oracle Adds Functionality to Sales Cloud
Enhanced dashboards, analytics, and industry specific capabilities aim to accelerate sales profits.
Purple Forge Taps IBM Watson For City Customer Self-Service App
As an IBM Watson ecosystem partner, Purple Forge is leveraging Watson technology to improve the customer service experience for the City of Surrey in British Columbia, Canada.
Infer Introduces Net-New Leads
The new offering will enable organizations to find the most fruitful outbound prospects.

August 17-19, 2015
New York Marriott Marquis


Want to learn more about this year's event? Check out this brief video and get a flavor for what CRM Evolution 2015 is all about and why you need to be there!

For more information and to register, click here.


Viewpoints (Web Exclusives)
We're all human, and humans sometimes fail in relationships. Here are the keys to building ones that last.
It takes thoughtful planning and execution, but the rewards are plentiful.
The best way to get inside your customers' heads—and keep them happy—is to chart their journey.
More Viewpoints...
CRM Magazine, July 2015
Great Customer Experience Starts with the Right Corporate Culture
Engaged employees make for more satisfied customers
The 7 Tenets of Sales Transformation
Tips for bringing your sales organization to the next level
Conversational Computing Strives to Meet the 'Star Trek' Standard
Speech technology, combined with artificial intelligence, will enable people to interact with machines in a natural way
Across the Wire
Best Practices Series

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