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Jivox Adds Personalized Video Advertising to Jivox IQ
The platform processes a variety of data to generate video configurations geared for each customer.
Verint Launches Real-Time Speech Analytics
Verint Systems today unveiled several enhancements to its Real-Time Speech Analytics solution, which combines phonetic speech recognition and full transcription of calls with advanced language understanding. (Featured on SmartCustomerService.com.)
Teradata Announces Aster Analytics Updates
The company introduces new deployment options for Hadoop and Amazon Web Services.
ShopAdvisor Makes Its Proximity Marketing Platform More Intelligent
New tools arm retailers with insights for more timely, and relevant, mobile messages.

Viewpoints (Web Exclusives)
First, you have to get a prospect to notice you. How you do so, and where you go from there, are the essentials of good sales development.
It's time to explore the human side of CRM in the B2B space. The third in a three-part series.
Political campaigns have their work cut out for them, with the vast array of devices and platforms on which to reach voters. Sound familiar? Take a page from their strategies.
More Viewpoints...
CRM Magazine, August 2016
The 2016 CRM Market Leaders
Our finalist and winners in nine categories show the way forward with robust solutions, success in customer engagement, and smart strategies for the future.
The 2016 CRM Market Rising Stars
Whether you need to uncover customer data hidden in emails and texts or integrate mobile wallets into your marketing campaigns, our seven Rising Stars, and their innovative solutions, have got you covered.
The 2016 CRM Market Influential Leaders
This year's crop of visionaries includes a trail-blazing retailer, a cloud innovator, a social media maestro, and a trio of hospitality disruptors.
The 2016 CRM Market Elite Customers
The three Elite Customers demonstrate the power of using CRM to problem-solve, whether it's in service of an old-media company, a technology start-up, or a digital retailer.
Across the Wire
ScribbleLive Acquires Linkdex
Best Practices Series

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