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Telligent Partners with SoCoCare for Social Customer Service
SoCoCare brings all-in-one social engagement platform for customer care to Telligent's community software.
SDL Launches Social Customer Analytics Framework
Measures customer, brand, product sentiment based on myriad factors.
Jitbit Launches Live Chat Software
The company supplements its help desk offering with online chat functionality.
Branded Content Marketing Sees Increase in Importance
More than 70 percent of brands and agencies surveyed plan to spend more on it next year.

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Customers want content that is mobile, meaningful, and findable.
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CRM Magazine, May 2013

Growing Profits with Marketing Automation
Streamlining your sales and marketing tasks with automated technology can do wonders for your productivity and bottom line.
Predictive Analytics: The Futurists' Formula
Unlock customer insights that increase sales.
Stress Test Customer Service with Mystery Shopping
Professional shoppers should be used in conjunction with call monitoring, speech analytics, surveying, and voice-of-the-customer feedback management.
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