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Daily News
Crossing Generational Lines at Work
2008 Office 2.0 Conference:
As young meets old, and new meets traditional, business needs to keep an open mind.
Posted 05 Sep 2008
Hospital Responds to
'Ayudame'
Translation software makes inroads where rapid and accurate customer communication is literally life-or-death.
Posted 05 Sep 2008
Lead(ing) the Revolution
Infusionsoft Marketing Revolution Tour:
The marketing automation provider helps small businesses manage sales opportunities.
Posted 04 Sep 2008
Google Exec Talks Business in the Cloud
2008 Office 2.0 Conference:
In just one year, the Internet has completely changed the way we do business.
Posted 04 Sep 2008
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Topic Centers
Viewpoints
(Web Exclusives)
Break the Rules to Win in Customer Service
Out-innovate the competition in 9 contrarian ways.
Demand Generation's Last Frontier
Your Web site can drive conversion rates.
From Web 2.0 to Market 2.0
Using the new tools -- and the wisdom in the collaborative consciousness of markets -- to understand your customer.
More Viewpoints...
CRM Magazine,
September 2008
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The 2008 CRM Market Awards: Table of Contents and Introduction
CRM magazine announces the winners of its 2008 CRM Market Awards.
The 2008 CRM Market Awards: Influential Leaders -- Introduction
The visionaries shaping the CRM industry.
The 2008 CRM Market Awards: Influential Leaders -- Kevin Bandy
The 2008 CRM Market Awards: Influential Leaders -- Josh Bernoff + Charlene Li
The 2008 CRM Market Awards: Influential Leaders -- Des Cahill
Web Events
September 10
:
Find the Big Pay-off in Customer Service using CRM
September 23
:
Innovate Beyond Direct Mail: Top Companies Generate Better Customer Responses With Personalized Automated Communications
October 01
:
Achieving Business Value Through Multi-Channel Customer Service
More Web Events...
Sponsored Content
Transform Data and Analytics into Meaningful Business Insights with Microsoft Dynamics® GP
Microsoft Dynamics®
Using Financial Management Solutions to Make Intelligent Business Decisions
Microsoft Dynamics®
Winning on Service in an Uncertain Economy
RightNow Technologies
The Future Salesforce—A Consultative Approach
Microsoft Dynamics®
The Value of Capturing Customer Data From the Field
Voice2insight
Lessons Learned in Sales Enablement
The SAVO Group
More Sponsored Content...
Best Practices Series
Mobile CRM
Sponsored By: Oracle, Ribbit, Coveo, W-Systems, RIM and Maximizer Software
More Best Practices...
Monthly Reader Poll
How does your company handle its CRM solution?
On-premise:
Installed, baby! We like our stuff where we can see it.
Hosted by our CRM vendor:
We bought it from them, let them deal with it.
Hosted by another party:
*Best of breed* applies to infrastructure, too.
Single-tenant on-demand:
What's ours is ours.
Multitenant on-demand:
Share and share alike.
No current or planned activity:
Wait -- what's *CRM* stand for again?
Submit Your Vote
View Previous Polls ...
Popular Articles
5 Key Elements of Microtargeting
Oracle Integrates CRM On Demand with Siebel
Eloqua Opens Up With Web Services
From Web 2.0 to Market 2.0
RightNow Takes Aim at Customer Service 2.0
Current Digital Edition
August 2008
Marketplace
CRM Seminar: Redesigning Customer Experience Management to Drive Radical Change
Breakthrough Customer Relationship Management initiatives are in place, right now. And you must get caught up. Join us to find out the answers at an exclusive seminar in New York City!
Register today!
The Future Salesforce—A Consultative Approach
In this Microsoft white paper, written by Bob Kantin of Salesproposals.com, Michael J. Nick of ROI4Sales and Tim Sullivan of Sales Performance International, you will learn how with a consultative sales process, a sales team will produce better ROI analyses for its customers, and improved sales proposals that are customer-focused. A consultative sales process is an essential first step in turning your sales team into a competitive advantage.
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