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Oracle Gets Serious About the Cloud at OpenWorld 2014
Oracle's updates customer experience cloud promises deep integration and "extreme innovation."
Oracle Marketing Cloud Extends Partnership with Box
New integration simplifies collaboration and execution of content marketing programs.
Kana Connect 2014: Connecting the Dots Between Customer and Employee Journeys
Speakers highlight the problem of service gaps between channels. (Featured on SmartCustomerService.com.)
Salesforce.com Launches Journey Builder for Apps; Partners with Omnicom
The new solution enables companies to incorporate mobile apps into customer journeys.

Viewpoints (Web Exclusives)
To give today's customers what they want, help them help themselves.
Six benefits of integrating CRM and ERP
Don't let these common, but fixable, obstacles stand in the way of CRM success.
More Viewpoints...
CRM Magazine, October 2014
Should CSRs Be Paid for Performance?
Why companies must assess the effectiveness of tying agent compensation to contact center metrics.
Interactive Video Breathes New Life into Online Advertising
Traditional linear content is out; personalized dynamic content is in.
Mobile Wallet Building Blocks Slowly Take Shape
Emerging technology promises to overhaul the payment process, but first it must overcome myriad technical and logistical obstacles.
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Avoka Releases Transact 4.1
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