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CRM Featured News
Jivox Partners with Taggstar to Drive E-Commerce Conversions
In leveraging Taggstar's Social Proof Engine, Jivox aims to give online retailers access to personalized digital advertising features.
Speech Analytics Vendor Voci Partners with Phone Service Provider Vaspian
The partnership aims to deliver speech analysis speech-to-text solutions to small and medium-size businesses.
Stella Service Names L.L. Bean Top Retailer in Terms of Customer Service
For the second quarter in a row, L.L. Bean reigns supreme on Stella Service's benchmark report of retailers' customer service performance. (Featured on SmartCustomerService.com.)
BrightFunnel Launches Account-Based Marketing Analytics
The new solution lets users compare their account-based marketing efforts to more traditional marketing approaches.
May 23-25, 2016
Omni Shoreham Washington DC

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Viewpoints (Web Exclusives)
Consumers increasingly want to do business with companies that are socially responsible, and CRM buyers are no exception. Part two of a two-column series.
New technology, and a new willingness to adopt and share solutions and data, will mark this year's sales landscape.
Firms need to focus on keeping their best people, updating their technology, and having it all work together.
More Viewpoints...
CRM Magazine, February 2016
The Cohort Report
An overview of generational differences in consumer buying and behavioral trends
GENERATION Y: In Control, Content, and Community-Minded
As Millennials take on more significant roles in the American workplace—and their spending power increases—the stakes are up for marketers
ALL IN ALL IS ALL WE ARE: Gen X Experiences Middle Age
Squeezed between the Boomers and the Millennials, Gen Xers face the dual responsibilities of caring for aging parents and their own children.
THE BOOMER GENERATION: Booming or Busting?
Although some are retiring, don't neglect the members of this very large and prosperous consumer segment
Across the Wire
Best Practices Series

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