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HP Updates Its Qfinity WFO Suite
HP Qfiniti 10.3 extends connectivity to Genesys and Cisco telephony switches and maximizes value from customer interaction data.
LiveOps Lets Companies Pivot Customer Service Across Channels While Retaining Context
The multichannel solution keeps customer interactions fluid and enables public negative conversations to go private. (Featured on SmartCustomerService.com.)
Attensity Introduces Semantic Annotation to Interpret Unstructured Data
New SDK enables companies to quickly parse unstructured texts and better understand their customers' needs.
BlueConic Launches Quick Connections Tool to Enable Data Source Integration
Customers can now integrate disparate CRM, CMS, and DMP platforms.

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