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Daily News

Telligent Partners with SoCoCare for Social Customer Service
SoCoCare brings all-in-one social engagement platform for customer care to Telligent's community software.
Posted 24 May 2013

SDL Launches Social Customer Analytics Framework
Measures customer, brand, product sentiment based on myriad factors.
Posted 23 May 2013

Jitbit Launches Live Chat Software
The company supplements its help desk offering with online chat functionality.
Posted 23 May 2013

Branded Content Marketing Sees Increase in Importance
More than 70 percent of brands and agencies surveyed plan to spend more on it next year.
Posted 23 May 2013

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Viewpoints (Web Exclusives)

Building Customer Engagement with Mobile-Ready Learning Tools

Customers want content that is mobile, meaningful, and findable.

CRM's Role in Managing Business Goals

Increase sales reps' productivity by setting clear goals and letting them track their progress.

All Customer Feedback Is Not Created Equal

How to know the difference and use it effectively.

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CRM Magazine, May 2013

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Growing Profits with Marketing Automation
Streamlining your sales and marketing tasks with automated technology can do wonders for your productivity and bottom line.

Predictive Analytics: The Futurists' Formula
Unlock customer insights that increase sales.

Stress Test Customer Service with Mystery Shopping
Professional shoppers should be used in conjunction with call monitoring, speech analytics, surveying, and voice-of-the-customer feedback management.

Web Events

May 29: How VoC Tools Can Improve Customer Experiences

June 05: Email marketing: How to stand out from the crowd with relevance, context, and ever-fresh content

June 11: Happy Agents Happy Customers: A Strong Case for an Integrated Multichannel Desktop

More Web Events...