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Congress Seeks to Protect Consumers’ Right to Complain
The Consumer Review Fairness Act would make it illegal for companies to prevent consumers from writing bad reviews.
Salesforce.com and Cisco Join Forces on Customer Service
Customer service solutions providers Cisco and Salesforce.com announced a strategic alliance earlier this week that brings together their respective customer service solutions. (Featured on SmartCustomerService.com.)
Brandlive Enhances its Live Video Platform
The new features are designed to strengthen live video streaming sales and marketing strategies.
SAP Announces Hanalyzer and HANA Updates
The company released the latest version of its project management tool Hanalyzer, as well as SAP HANA express edition, a streamlined version of its platform.

Viewpoints (Web Exclusives)
It's time for data-driven approach that's proactive, not reactive.
The future of customer service is not a false choice between human versus machine.
The key to consistent, caring customer relationships is a purposeful, positive, productive culture.
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CRM Magazine, September 2016
Email Marketing Best Practices
It's a fast-paced, mobile-first world, and marketers need to deliver something of value to customers and prospects
Security in the Internet of Things Era
The benefits of connected product ecosystems are numerous, but companies will have to take considerable precautions to gain customer trust
Citizen Relationship Management Requires a Different CRM
Government can't do what businesses do, but citizens still expect the same kind of customer service
Across the Wire
RingLead and Clearbit Partner
VisualIQ Partners with Facebook
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