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Daily News
Genesys Launches Proactive Engagement Solution for Web Visitors
The solution proactively engages Web visitors over the channel of their choice.
Posted 16 May 2013
Xactly Eyes Broader Enterprise Incentive Management
Company launches Xactly Objectives solution.
Posted 16 May 2013
Vocus Enhances Its Marketing Suite
New features include triggered messaging, split testing, and Google analytics integration.
Posted 16 May 2013
Traackr and Nimble Partner to Close the Loop on Influencer Marketing
Integration between the two platforms enables marketers to create, manage, and build relationships with social media influencers.
Posted 16 May 2013
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Viewpoints
(Web Exclusives)
All Customer Feedback Is Not Created Equal
How to know the difference and use it effectively.
Why Wholesalers Can Finally Use Enterprise-Wide CRM
Mobile solutions serve both sales reps and management.
Improving Marketing and Sales Alignment
Don't let a shift in power catch you unprepared.
More Viewpoints...
CRM Magazine,
May 2013
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Current Issue
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Past Issues
Growing Profits with Marketing Automation
Streamlining your sales and marketing tasks with automated technology can do wonders for your productivity and bottom line.
Predictive Analytics: The Futurists' Formula
Unlock customer insights that increase sales.
Stress Test Customer Service with Mystery Shopping
Professional shoppers should be used in conjunction with call monitoring, speech analytics, surveying, and voice-of-the-customer feedback management.
Web Events
May 22
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Happy Agents Happy Customers: A Strong Case for an Integrated Multichannel Desktop
May 29
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How VoC Tools Can Improve Customer Experiences
June 05
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Email marketing: How to stand out from the crowd with relevance, context, and ever-fresh content
More Web Events...
Sponsored Content
Customer-First CRM: Re-Envisioning CRM to Build Long-Term Loyalty with the Right Consumers
Sponsored By: dunnhumby
Free eBook: Driving Revenue Through CRM Integration
Sponsored By: Marketo
Cars.com increases website traffic by 145 million visits
Sponsored By: IBM
IBV Study: the Business of Social Business
Sponsored By: IBM
Using Services to Support a New Generation of ERP in the Midmarket
Sponsored By: IBM
Become a social business in the cloud IBM SmartCloud for Social Business collaboration services
Sponsored By: IBM
The Broadening of Contact Center Horizons
A White Paper from: Genesys
Five Ways to Turn Customer Service into a Strategic Advantage
A White Paper from: Genesys
The Changing World of Customer Service
Building a Customer-first Foundation to Stay Ahead of the Game
A White Paper from Genesys
Voice of the Customer is not just about surveys anymore
Sponsored By: Autonomy
TRUSTe 2013 U.S. Consumer Privacy Confidence Privacy Report:
What Consumers Think, Business Impact, and Recommended Actions.
More Sponsored Content...
Best Practices Series
Voice of the Customer: Strategies For Success
How to listen to the same customer on multiple channels
8 Steps for Optimizing your Customer Service Experience
Sponsored By: KANA
More Best Practices...
Popular Articles
Choose a Winning Combination of Customer Experience Metrics
Adobe Continues to Rev Up Digital Marketing Assets
Using Data for a Personalized Customer Experience
Customer Service Is the Only Metric That Matters
Real-Time Marketing for a Real-Time World
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