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Daily News

SAP Continues to Build Out HANA
Newly announced integrations and support agreements make the platform even more versatile.
Posted 16 May 2012

Engine Yard Gamifies Customer Support Community with Badgeville Behavior Platform
Engine Yard adds social rewards to customer support community powered by Zendesk.
Posted 16 May 2012

Adobe Introduces New Cloud-Based Tools for Marketers
Offerings accelerate enterprise marketing campaigns
Posted 16 May 2012

SAP Unveils Accelerated Cloud Strategy
SAP adds critical components to SuccessFactors suite to boost its cloud offerings.
Posted 15 May 2012

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Viewpoints (Web Exclusives)

Build Relationships Through Proactive Support

Supporting connected customers has never been more important.

Outsourcing Your Lead Qualification

For initial contacts, outsourced operators offer numerous advantages over inside staff.

Leveraging the Power of Personalized Video

Bridge the gap between CRM systems and successful customer engagement.

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CRM Magazine, May 2012

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Game On: Gamification Strategies Motivate Customer and Employee Behaviors
The things that make games so compelling "can equally make employees, partners, [and] customers addicted to your B2B or B2C offering."

Marketing and Advertising Agencies Blur the Lines
Third-party partners are broadening their roles. What to consider for the perfect pairing.

Natural Language Understanding Grows Up
The bar has been raised for technologies that not only hear, but understand too.

Web Events

May 23: Create Value Across All Service Channels

June 20: Best Practices for Data Migration

April 25: Using Social Media Monitoring to Create a Competitive Advantage

More Web Events...