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Magazine Features

The Best CRM Software, Solutions, and Innovators: The 2020 CRM Industry Awards

Our 19th annual awards recognize the vendors that shone the brightest during the past year.

The Best CRM Software and Solutions: The 2020 CRM Industry Leader Awards

Our top five picks in 10 categories point the way forward with the best products and capabilities hitting the market in sales, marketing, and customer service.

Seven Top Innovating CRM Companies for 2020: The CRM Rising Star Awards

These vendors provide the products, services, and integrations that add up to innovation in sales, marketing, and customer service.

The Best Enterprise CRM Software and Solutions: The 2020 CRM Industry Leader Awards

The Best CRM for Midsize and Small Businesses: The 2020 CRM Industry Leader Awards

The Best Contact Center Infrastructure: The 2020 CRM Industry Leader Awards

The Best Contact Center Analytics: The 2020 CRM Industry Leader Awards

The Best Workforce Optimization (WFO): The 2020 CRM Industry Leader Awards

The Best Contact Center Outsourcing: The 2020 CRM Industry Leader Awards

The Best Business Intelligence and Analytics: The 2020 CRM Industry Awards

The Best Customer Data Platforms (CDPs): The 2020 CRM Industry Leader Awards

The Best Marketing Automation Software and Solutions: The 2020 CRM Industry Leader Awards

The Best Sales Force Automation (SFA) Software and Solutions: The 2020 CRM Industry Leader Awards

Kustomer Offers a New Approach to Customer Information: The 2020 CRM Rising Star Awards

Providing a deep level of service automation

LivePerson Brings Conversational AI to Life: The 2020 CRM Rising Star Awards

Carving a niche in conversational commerce and AI

SalesLoft Presents Lofty Ideals for Sales Engagement: The 2020 CRM Rising Stars

Helping sales pros generate pipeline, manage deals and forecasts, and engage customers

Sprinklr Specializes in Customer Experience, with a Sprinkle of AI: The 2020 CRM Rising Star Awards

Defining value with customer experience management

Terminus Software Has No End in Sight for Its ABM Strategy: The 2020 CRM Rising Star Awards

Blazing a trail in account-based marketing

Voximplant Makes Calls Smarter with AI: The 2020 CRM Rising Star Awards

Accelerating voice, video, messaging, and voicebot development for the modern call center

Zoom Video Communications Enables Business to Continue During the Pandemic: The 2020 CRM Rising Star Awards

Enabling businesses to connect and collaborate remotely with customers and colleagues