Calabrio

Calabrio
  • 400 N 1st Ave
  • Suite 300
  • Minneapolis MN 55401
  • United States
Edit this listing

Profile

Calabrio is a customer engagement software company that provides analytic insights to catalyze growth through customer service contact centers. Calabrio ONE® is a unified suite—including call recording, quality management, workforce management and voice-of-the-customer analytics—that records, captures and analyzes customer engagement center interactions to improve the customer experience and drive top-line business growth. The suite can be deployed in the cloud, on-premises or via hybrid.

 

Product Description

Calabrio, named a leader in WFO by Gartner and Forrester, is the fastest growing WFO provider in the market. We have gained more than 4,500 customers during our 11 years of existence equating to over a customer install a day. In short, Calabrio is the only unified WFO platform with call recording, quality management, workforce management and voice-of-the-customer (VoC) analytics.

Analytics
Analyze 100% of your conversations, whether calls, emails, chats, social posts, to drive actionable results for your larger organization.

Workforce Management
Helps with forecasting and scheduling to ensure you have the right people, at the right place, at the right time.

Quality Management
Review and assess the performance of individual agents and teams with minimal time and effort to improve agent performance.

Call Recording
Prove adherence to regulations, clear up transaction disputes, and defend the interests of the business while still upholding excellence in your customer service department

Recognition and Awards

  • Named a Leader in the Forrester Wave™ Workplace Optimization Suites, Q3 2016
  • Named the Only Visionary in the 2018 Gartner Magic Quadrant for Workforce Engagement Management
  • Named a Top Workplaces by Minneapolis/St. Paul Star Tribune, 2014-2018

Receive Analytics Award at the 2017 Tekne Awards

Whitepapers, Archived Webcasts and Sponsored Content

Categories

Articles Mentioned