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400 N 1st Ave
Minneapolis MN 55401
Calabrio is a customer engagement software company that provides analytic insights to catalyze growth through customer service contact centers. Calabrio ONE® is a unified suite—including call recording, quality management, workforce management and voice-of-the-customer analytics—that records, captures and analyzes customer engagement center interactions to improve the customer experience and drive top-line business growth. The suite can be deployed in the cloud, on-premises or via hybrid.
Calabrio, named a leader in WFO by Gartner and Forrester, is the fastest growing WFO provider in the market. We have gained more than 4,500 customers during our 11 years of existence equating to over a customer install a day. In short, Calabrio is the only unified WFO platform with call recording, quality management, workforce management and voice-of-the-customer (VoC) analytics.
Analyze 100% of your conversations, whether calls, emails, chats, social posts, to drive actionable results for your larger organization.
Helps with forecasting and scheduling to ensure you have the right people, at the right place, at the right time.
Review and assess the performance of individual agents and teams with minimal time and effort to improve agent performance.
Prove adherence to regulations, clear up transaction disputes, and defend the interests of the business while still upholding excellence in your customer service department
Recognition and Awards
- Named a Leader in the Forrester Wave™ Workplace Optimization Suites, Q3 2016
- Named the Only Visionary in the 2018 Gartner Magic Quadrant for Workforce Engagement Management
- Named a Top Workplaces by Minneapolis/St. Paul Star Tribune, 2014-2018
Receive Analytics Award at the 2017 Tekne Awards
Whitepapers, Archived Webcasts and Sponsored Content