How AI Can Unlock
the Voice of the Customer
Dive into how AI can transform your understanding of the voice of the customer (VoC). As customer feedback swells into massive datasets, traditional methods falter. Learn how AI techniques like machine learning and natural language processing revolutionize VoC efforts, from churn prediction to sentiment analysis.

Our panel of experts will explore cutting-edge AI applications that offer actionable insights to elevate your customer experience strategies. Topics include refining churn campaigns, leveraging real-time sentiment analysis, and personalizing service recovery responses.

In this webinar, you will learn:

– How to use data and AI to drive CX automation and elevate CX
– Tips and tricks for improving engagement, including balancing feedback requests and overcoming opt-in strategy pitfalls
– How to unlock the voice of the customer by using AI to analyze interactions with owned media

Register Now to attend the webinar How AI Can Unlock the Voice of the Customer, on Wednesday, July 10, 2024, at 11 AM PT / 2 PM ET.



SPEAKERS           MODERATOR   image
headshot image image image
Koren Stucki
VP, GTM Strategy
Verint
Abby Monaco
Senior Product Marketing Manager, CX
NICE
Brandon Metzger
Senior Director, Insights & Analytics
OneMagnify
Bob Fernekees
Publisher
CRM magazine