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Contact Center as a Service:
Simply Subscribe? |
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The value proposition of contact center as a service (CCaaS) — integrated cloud-based suites with a low IT impact and a pay-as-you-go model — became even more apparent when the pandemic made work-from-home options the most desirable agent perk in a tight labor market.
What real-world lessons have we learned from the recent rush to implement cloud contact centers?
Join our experts from Concentrix and Full Potential Solutions as they discuss their top recommendations for anyone considering moving to the cloud.
We will discuss these topics and recommendations:
– Cloud capability considerations: How operation of a secure, robust cloud-based contact center requires more than the contact center service
– Agnosticism: How cloud services promote vendor diversity
– How a hybrid model can deliver peak performance in a CXaaS environment
– How AI and generative AI will create even more innovation in the CXaaS market
Don't miss this live event on Wednesday, May 10th, 2023 - 11 AM PT / 2 PM ET.
Register Now to attend the webinar Contact Center as a Service: Simply Subscribe?
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MODERATOR |
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Jim Harris
Sr. Dir Data Center Services
Concentrix |
Amit Basak
President
Full Potential Solutions
CEO
Perch Insights |
Bob Fernekees
Publisher
CRM magazine |
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