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Agent Experience:
Enhancing CX From the Inside Out |
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The average call center agent lasts less than two years at their position, and many contact centers experience much higher turnover rates. Retaining and nurturing a stable workforce of contact center agents has never been easy.
But something fundamental is happening in the world of work for these frequently underappreciated representatives of our brands. Their roles will be prioritized in modern contact centers. AI self-service will offload the lower-value tasks, and agents will increasingly handle more complicated or high-value customer interactions, which require a better-trained workforce with excellent skills.
What will your strategy be to attract high-caliber agents, train and support them with consistent coaching, and maintain high levels of quality assurance, even in a remote work environment?
These are the questions our expert panelists will tackle to help you build an environment that fosters the professional development of agents and gives them the freedom to work offsite or onsite, with the same level of support.
Don't miss this live event on Wednesday, September 13th, 2023 - 11 AM PT / 2 PM ET.
Register Now to attend the webinar Agent Experience: Enhancing CX From the Inside Out.
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