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Customers expect to engage with the brands they love on the channels they prefer. And they expect great experiences each time. The past two years have brought increased call volumes, more complex engagements, agent fatigue, and rising fraud—all factors that make it difficult for CX leaders to deliver those great experiences.
In this webinar, experts from Nuance and BNY Mellon will explore how AI and the cloud are powering the next wave of digital transformation and enabling seamless customer engagement across channels.
Join us as we:
– Unpack new research that reveals priorities by CX leaders
– Explore innovative ways AI, including GPT, can drive self-service automation to deliver a better and more secure customer experience
– Dive into real-world use cases and best practices on how the cloud can help businesses build a true omnichannel CX
Don't miss this live one-hour event on Wednesday, May 17, 11 AM PT / 2 PM ET.
Register Now to attend the webinar Seamless, Secure, Connected: How AI and Cloud are Making Omnichannel CX a Reality.
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MODERATOR |
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Joe McKendrick
Research Analyst
Unisphere |
Chuck Gallant
Director, Digital and Data Products
BNY Mellon |
Chris Caile
Director, Solutions Marketing
Nuance |
Bob Fernekees
Publisher
CRM magazine
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