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Chatbots, Virtual Assistants, and Generative AI:
The Future of Customer Engagement |
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Join us for an in-depth exploration of AI-powered chatbots and virtual assistants in our upcoming webcast, as industry experts from Verint, NICE, and Replicant discuss the revolutionary impact of generative AI on customer engagement. You'll discover why 88% of business leaders have observed a positive shift in customer attitudes toward AI and automation this year. Learn about the transition from outdated, rule-based bots to sophisticated, conversational agents that improve interactions and streamline operations.
In this webcast, we will discuss:
– How integrating AI into your workforce enhances both agent performance and customer satisfaction
– The role of well-managed, accurate, and up-to-date knowledge bases in delivering effective customer experiences
– How to answer customer questions with instant FAQ automation that can fully resolve calls like your best agent
Register Now to attend the webinar Chatbots, Virtual Assistants, and Generative AI: The Future of Customer Engagement, on Wednesday, September 11, 2024, at 11 AM PT / 2 PM ET.
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MODERATOR |
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Jason Valdina
Go-To-Market Senior Director
Verint |
Catherine Forino
Senior Product Marketing Manager, AI & Digital
NICE |
Isaiah Rendorio
Sr. Manager, Product Marketing
Replicant |
Bob Fernekees
Publisher
CRM magazine |
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