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Reimagining Customer Experience:
Structure Follows Strategy |
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According to McKinsey, "An effective redesign of the customer experience (CX) organization and operating model is a crucial success factor for every CX transformation."
More than 70 percent of senior executives rank CX as a top priority for the coming years because of the enormous payoffs. Companies that effectively manage customer experience can realize a 20% improvement in customer satisfaction, a 15% increase in sales conversion, a 30% lower cost-to-serve, and a 30% increase in employee engagement.
Do you need help convincing your internal stakeholders that it's time to shift from wading to taking the plunge?
Join our panel of experts and learn how to realize the full business impact of embedding customer experience throughout the organization.
Don't miss this live event on Wednesday, November 1st, 2023 - 11 AM PT / 2 PM ET.
Register Now to attend the webinar Reimagining Customer Experience: Structure Follows Strategy.
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