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Reimagining Customer Experience:
Structure Follows Strategy |
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Over 70% of senior executives, as reported by McKinsey, see CX as their top priority, driven by its tangible benefits. Successfully executed CX strategies have led to companies seeing a 20% boost in customer satisfaction, a 15% hike in sales conversions, a 30% drop in service costs, and a 30% surge in employee engagement.
Wondering which strategies can truly transform your CX?
Dive in with Verint and Glance experts as they uncover the keys to deeply embedding customer experience within your organization's fabric. Our discussion will cover:
– Elevating CX through data-driven insights.
– The increasing imperative for automation amid growing interaction volumes.
– Visionary tactics blending digital with the human touch.
– Why centralizing human experience is non-negotiable.
Join us live on Wednesday, November 1st, 2023 - 11 AM PT / 2 PM ET.
Register Now for Reimagining Customer Experience: Structure Follows Strategy.
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MODERATOR |
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David Singer
Global Vice President,
Go-To-Market Strategy
Verint |
Adam Atwood
CMO
Glance |
Bob Fernekees
Publisher
CRM Media |
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