Freshdesk, a provider of customer support software, announced today the launch of an official iOS app that helps support agents resolve issues on the go.
The new iOS app from Freshdesk allows support agents to respond to queries, prioritize tickets from customers, and stay on top of reported issues right from their iPhones. Agents can log the amount of time they spend supporting, and also execute scenarios on the move to perform a whole bunch of tasks with a single tap.
"Freshdesk provides a single dashboard to streamline support requests across multiple channels including Twitter and Facebook," said Abishek Sridharan, product manager at Freshdesk, in a statement. "With our new iPhone app, support agents can get a quick summary of tickets from anywhere and make customers happy, even when they're working remotely."
Just a few months ago, Freshdesk released an Android app to help agents support customers when they're on the move. With the iPhone app, Freshdesk is aiming at providing a full-fledged mobile support desk for more than 19,000 enterprise customers who use the platform to deal with customers.
Freshdesk first launched FreshMobile, the mobile app version of its help desk solution, in August 2012.