• September 12, 2016

Synap Releases Collaborative CRM

Synap Software Labs has added to its CRM platform with an intelligence layer that can pull data from Gmail, Zendesk, and other systems to provide a bird's eye view of all customer interactions.

Synap provides direct access to email, support tickets, sales opportunities, and other activities. It connects many of the apps companies use to track customer relationships from marketing and sales to service and support to provide a single view of all customer interactions.

The platform integrates with Gmail, Office 365, Zendesk, Helpscout, Desk.com, Freshdesk, and Salesforce.com. It automatically adds contacts and organizes them by company. Users can even turn on notifications for a particular customer to be notified for every interaction with that customer across the company.

In March 2015, Synap raised $2 million in seed funding to create the platform. Now, the team has officially announced its formal launch. Synap offers a three-tiered pricing structure for small teams, professional users, and enterprise users.

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